Viera Gray House

27 Ferry Road, Barnes, Richmond, London SW13 9PR
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9.5 48 Reviews
  • Viera Gray House, London
Viera Gray House Care Home in Barnes is a beautiful yet homely purpose-built residential care home for the older people of Richmond, South West London and beyond. It delivers exceptional care and support to people with a variety of residential needs with a separate and self-contained unit that supports those living with dementia.

It is located on a beautiful leafy suburban road just a stone’s throw from Barnes high street allowing residents to enjoy the local parks, tea rooms and coffee shops; either as part of an organised activity, with family and friends or on their own if they are able to do so.

The home has a total of 40 en-suite bedrooms broken down into 4 separate and cosy areas each with its own dining room and lounge area; there are also plentiful additional communal spaces for the residents to enjoy with each other or their visitors. All of the bedrooms are spacious and practical as you would expect from a purpose-built care home, but each room also comes with its very own tranquil and positive view that first-time visitors are always surprised by.

Although rightly proud of this lovely home, they also appreciate that the one thing that really sets them apart is the friendly team that delivers the genuinely person-centred care to each and every one of their residents that has become synonymous with all Greensleeves Care Homes. The one thing every visitor to the home would agree with is the friendly and warm family feel in the home.

Viera Gray House is part of Greensleeves Care which is a registered charity committed to making the lives of older people and their families better.

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Care Provided by Viera Gray House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Clarges (Director of Quality and Compliance)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Viera Gray House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more detail and indicative fees.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Viera Gray House operates a 24/7 'open doors' policy


  • Parking

  • Limited parking on site.


Viera Gray House Reviews (48)

Total of 48, showing 1-20
9.5

Viera Gray House has a Review Score of 9.5 (9.512) out of 10, based on 14 reviews in the last 2 years. Over all time Viera Gray House has 48 reviews.

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Review from D A (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Viera Gray is overwhelmingly positive. When Mum moved in last autumn after a debilitating stay in hospital, she was warmly welcomed and received excellent care. It was a pleasure to see her recover so quickly and settle in so well.
The team never fails to demonstrate kindness, respect,
and professionalism in all their dealings with residents and with us.
Viera Gray is Mum's home now, and she is thriving there.

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Review from Victoria G (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Viera Gray were excellent, friendly, polite and generally very efficient. The home has had a major refurbishment and my mother was the first occupant of the corridor she was on. Obviously, it was better as more residents arrived and the atmosphere will be enhanced as the home builds up
its resident numbers. Senior staff are very motivated and responsive to suggestions from residents and their families and friends.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you for your lovely comments. As usual, we will take your comments on board, and as a team, we will do all we can to improve the service we provide for our residents. I am glad Mum has settled well in her own home after her stay at Viera Gray. We all miss her so much and often talk about her. We wish her all the very best. Thank you for taking the time to write this review.


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Review from C P (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in very quickly at Viera Gray. She feels looked after and safe. The food is a high point! As a visitor, I can come and go as I please and am always offered tea or coffee. The staff are busy but always friendly. The rooms are warm, clean and comfortable. Altogether, it has been a fantastic
experience for Mum and her family.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you so much for taking the time to write this review. All staff will be very pleased to read your lovely comments. Your positive words will give a lot of motivation to continue the work we do at Viera Gray. Thank you.


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Review from John S (Husband of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's. She entered Viera Gray at the very end of October; I could no longer keep her safe at our home. It is our first experience of a Care Home. She seemed very contented there; whereas with me she was often agitated. She likes the staff and they seem to like her. She is well fed;
if anything she eats rather too well! It is a calm and well-run environment. It attracts positive feedback from the larger community; I can see why.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you so much for your wonderful review and kind words. Your encouragement means a lot to me, my team, and Greensleeves. Thank you again.


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Review from Caroline D (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father came to the Viera Gray in May 2024 after a short spell at a different home where he was not well cared for. The contrast with his arrival at the Viera Gray could not have been greater. He had a light, newly decorated room in a part of the home with individuals with similar care needs.
My father thought he had arrived at a rather good hotel. All staff were exceptionally caring and clearly saw my father as an individual and made strong efforts to understand his preferences and needs. The Deputy Manager was particularly attentive in ensuring that my father's personal care (eg a fresh wet shave on arrival) was attended to. The home was always very clean, bright, fresh-smelling and comfortable. My father particularly enjoyed the sunroom leading out to the courtyard garden and big fishpond (his sight was poor but he could see the big golden fish). In his last five days, the staff were so gentle and kind, enabling him to die in familiar surroundings. Thank you.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Dear Caroline, Thank you so much for this lovely review. It was our pleasure looking after Dad here at Viera Gray. We all miss him here. We still refer to it as Dad's room and not by the room number. Our team will be overjoyed with your lovely comments. Thank you.


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Review from Keith C (Friend of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to say a very big thank you to you and all the staff at Viera Gray House for the care and attention you are giving and have given to my friend. Since he joined you it has made such a difference to his quality of life being looked after as he was not able to look after himself whilst living
in his flat. I expect he already thanks you but I just wanted to express my gratitude as well.

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Review from E P (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved permanently into Viera Gray after a fall which meant she was in hospital and unable to return home. She was due to move into Viera Gray in August but the management was very helpful in ensuring she was able to leave the hospital as soon as possible and move in earlier than expected.
She
had previously had several visits for respite weeks and the staff remembered her and are always kind and welcoming. Consequently Mum has settled well.
The management are very approachable and willing to meet to deal with any issues that may arise.
They took a lot of time to help us choose a room with a good view of the beautiful garden which residents can use. They also have been supportive in enabling Mum to continue to attend her activities outside the home.
The rooms and communal areas are newly decorated and well-maintained. The residents are able to live in pleasant surroundings both inside and out.
Viera Gray is expensive but so are other homes nearby.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you for your positive review. We are all pleased to look after Mum at Viera Gray. Your valuable input will help us to continue improving the service we provide. Thank you again for your kind words.


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Review from Lesley D (Niece of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Viera Gray in June 2024. Previously he had a very long stay in hospital (12 weeks) which left him very frail and hardly able to do anything for himself. I was so worried as he is 93.
Then he moved to Viera Gray. I can only say how thankful I am for this.
They are the most wonderful
team of people I have ever known. Within days of my uncle arriving, they had transformed him back into the uncle I know. He was eating and putting on weight, and he was up and mobile again( which I never thought I'd see again) he is happy and looks amazing!
Viera Gray is an outstanding home beautifully decorated and furnished. Residents' rooms are lovely and bright. It is exceptionally clean and well-maintained. I cannot fault it. But overall it is run by a wonderful caring team of people who make me feel very welcome when I visit. They look after my uncle with great care and compassion. A very dedicated team. Nothing is too much trouble and they keep me updated.
Thank you Viera Gray.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you so much for such lovely comments. We are very touched by such kind words and the positive experience you and your uncle had. My team will be over the moon to hear such praise. Your words will give us much encouragement to continue the work we are doing and will help us learn and improve. Thank you so much again.


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Review from P C (Friend of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my friend has been in the care home she has been well looked after, especially in the past few months under new supervision.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you so much for taking the time to fill out this review. Thank you for your kind rating and comments. All staff at Viera Gray will be inspired to continue providing loving care for our residents. Thank you.


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Review from Olivia B (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has lived at Viera Gray House since August 2021, he's got advanced dementia and he'll be 92 this month. He can't say much about what he thinks because of his condition but I know he feels at home. And I'm sure Dad feels at home because staff are very kind and respectful, and staff who have worked
there for a while show him they care about him. Dad's senior carers know him well, they look after his health and his welfare, they tell me the important things and they help me keep in touch with him. I really appreciate all of this! Viera Gray suffers from the problem across the care sector, a lack of permanent staff, so I often see agency workers who don't know Dad or me. I'm glad Greensleeves Care put their pay up last year because care staff need more reward for the important jobs they do. One suggestion - I'd like activities to be more varied and tailored to individuals, for example Dad likes going for walks but staff have never done that with him which is a shame.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Dear Olivia, Thank you for your lovely comments about staff. You are quite right about the problem with vacancies in care sector. A think tank reports that in 2022/2023, there were 152,000 care vacancies in England alone, thus, hindering care homes across the land to recruit permanent staff. Having said this, Viera Gray carried out a recruitment drive recently which was successful. Thus, we have stopped using agency Care Staff since last year itself. In fact, we have recruited four permanent care staff, senior care staff, activities co-ordinator and deputy manager. As you know our two newly refurbished wings are up and running as well and with assistance from my team we will continue to improve the service we provide for our residents. We are committed to providing alternate and varied, person-centred activities. Our new Activities Co-ordinator and my team will follow through on this. As usual, we really value your input; we are here to listen, learn and improve. Thank you, Olivia.


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Review from P B (Son of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great experience all the staff are friendly and caring. The residence itself is very clean and well cared for. If I had to be in a care home I would be happy to go there. Any time I need anything for my mum, staff were willing to help straight away.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

All staff at Viera Gray are overjoyed with your lovely comments. I will share this with my team. Thank you.


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Review from Christopher P (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very well looked after at Viera Gray House. Although she can be difficult at times the staff are very caring and patient. The facilities are comfortable and well-maintained. There have been steps taken recently to ensure that essential maintenance and upgrading are in hand. Medical
assistance has been required at times and this has been made available promptly.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you, Christopher. Staff will be very encouraged by kind words. I will pass this on to our team. Thank you again.


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Review from Penny E (Cousin of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very pleasant home, nice and bright and airy. Lovely staff to help her.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you for your kind words. Staff will be very encouraged by your comments. Thank you.


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Review from Leah M (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed respite care for our mum who has dementia. It was our first experience of using a care home and we were obviously anxious that everything went well. We were absolutely delighted with the efficient, calm and caring service Mum received. She became more communicative than she had been at home
and the activities had a hugely beneficial effect on her interest in the world around her. A good selection of things to do in the morning, food she enjoyed and a more restful afternoon made for a great routine that kept her happy and feeling safe. Communal spaces were bright and welcoming, Mum especially enjoyed the gardens. We hadn't remembered to bring things to brighten her room but the staff were so helpful, lending us a virtual assistant and a television for the duration. It is difficult to address the costs as care homes are expensive but we felt that in comparison to other homes in our area, Viera Gray House offered excellent value. We felt no anxiety regarding Mum's well being or safety.

Reply from Clint Farmer, Home Manager at Viera Gray House

We are so pleased at Viera Gray House that Mum enjoyed her stay with us and that this had a real beneficial impact on her, which is so positive to hear, and also that Mum felt safe during her stay. It was a real privilege to have Mum stay with us and I know the residents have missed her since returning home, it's very pleasing to hear that your first experience of a care home was a good one and that it was with us, I will make sure that we share your review with the staff team. We are all very much looking forward to Mum's next stay with us. Many thanks for your review.


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Review from F P (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The provision of certain types of assistance would be helpful e.g. Chiropodist, physiotherapy, on a regular basis. The staff are very helpful and pleasant. The home is situated in lovely surroundings. It would be beneficial if more senior school students came to read poetry to the residents on a one-to-one
basis.

Reply from Eleanor Watson-West, Home Manager at Viera Gray House

Thank you for your review. We are glad you are happy with the home and our team. We will take your suggestions for improvements on board.


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Review from Margit H (Friend of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very nice caring home where the elderly are treated as friends and family are never talked down to.

Reply from Eleanor Watson-West, Home Manager at Viera Gray House

Thank you for your kind review. I shall pass on your lovely comments to our staff.


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Review from Christine S (Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. A beautiful surrounding with many special events organised. A challenging job for all the staff who cope extremely well. My husband who has early-stage Alzheimer’s is happy and now treats Viera Gray House as his own home.

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Review from Roger M (Son of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother, aged 96 receives from the manager and her staff. We can relax knowing that mother is well looked after and her needs met. Like any 96 year old, these needs increase as the years go by.
During the dark days of Covid, the team took all the necessary action
- and went beyond in caring for their many residents and it is to their credit that the overall detrimental effect on health was minimal.
The CQC report stated no deaths.

Reply from Eleanor Watson-West, Home Manager at Viera Gray House

Dear Roger, thank you very much for your lovely review. We greatly appreciate your kind comments which we will share with our staff.


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Review from G P (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Viera Grey for the last 6 years and over the last 24 months (during the pandemic), has been in and out of hospital with numerous ailments. I have nothing but praise for the way my mother has been treated, by both the hospital and the care home and the welcome she receives
when returning from hospital. Covid protocols have been followed throughout the pandemic and this gives relatives and friends of residents a lot of reassurance. All the management and staff are friendly and reliable and can be contacted at any time. They are quick to inform me of any issues that arise that may affect directly or indirectly, my Mother and I would highly recommend the home.
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Review from Melissa C (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very kind and considerate with my mum's deteriorating health needs and allowing her to retain a sense of dignity, that her dementia is taking away. She is now totally reliant on her carers for support and I am so grateful that we have found Viera Gray to look after her.
It has been especially difficult for all concerned, navigating covid and lockdowns but it hasn’t affected the quality of care and I’ve felt Mum is in safe hands there.

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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Viera Gray House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for Viera Gray House is calculated as follows: ( (101 Excellents x 5) + (50 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Viera Gray House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (4)

Beverly

Beverly

Job Title: Deputy Manager

Joined: 2005

I have worked at Viera Gray House for well over 15 years and have worked my way up from a Senior Carer to Deputy Manager. I aspire to develop the home and create a place where the residents feel safe and settled. Outside of work, I enjoy spending time with my children and meeting my friends.


Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2018

My role at Viera Gray House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey to finding the right home. Away from work, I love to spend time with my family and friends.


Ann

Ann

Job Title: Carer

Joined: 2002

I have been a carer at Viera Gray House for 8 years and I specialise in Dementia Care. I love to be involved in activities, especially those which involve singing and dancing with the residents. Outside of work, I enjoy spending time with my family, especially my grandchildren.


Family brings me great happiness as does building memories with them.


Onrawee

Onrawee

Job Title: Chef

Joined: 2015

I enjoy the pressure of a busy kitchen and creating meals that the residents enjoy. My favourite thing to bake at home is bread as I love a crusty loaf. I also like to bake cakes for the resident’s birthday parties in the home as I love to see how happy they are when they blow out the candles.


Frequently Asked Questions about Viera Gray House

What types of Care is Viera Gray House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Viera Gray House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Viera Gray House have?

There are 41 Single Rooms.

What are the Facilities & Services at Viera Gray House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Viera Gray House to the centre of London?

4.3 mile(s) as the crow flies, distance by road may be significantly further.