Viera Gray House

27 Ferry Road, Barnes, Richmond, London SW13 9PR
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9.5 48 Reviews
  • Viera Gray House, London
Viera Gray House Care Home in Barnes is a beautiful yet homely purpose-built residential care home for the older people of Richmond, South West London and beyond. It delivers exceptional care and support to people with a variety of residential needs with a separate and self-contained unit that supports those living with dementia.

It is located on a beautiful leafy suburban road just a stone’s throw from Barnes high street allowing residents to enjoy the local parks, tea rooms and coffee shops; either as part of an organised activity, with family and friends or on their own if they are able to do so.

The home has a total of 40 en-suite bedrooms broken down into 4 separate and cosy areas each with its own dining room and lounge area; there are also plentiful additional communal spaces for the residents to enjoy with each other or their visitors. All of the bedrooms are spacious and practical as you would expect from a purpose-built care home, but each room also comes with its very own tranquil and positive view that first-time visitors are always surprised by.

Although rightly proud of this lovely home, they also appreciate that the one thing that really sets them apart is the friendly team that delivers the genuinely person-centred care to each and every one of their residents that has become synonymous with all Greensleeves Care Homes. The one thing every visitor to the home would agree with is the friendly and warm family feel in the home.

Viera Gray House is part of Greensleeves Care which is a registered charity committed to making the lives of older people and their families better.

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Care Provided by Viera Gray House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Clarges (Director of Quality and Compliance)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Viera Gray House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more detail and indicative fees.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Viera Gray House operates a 24/7 'open doors' policy


  • Parking

  • Limited parking on site.


Viera Gray House Reviews (48)

Total of 48, showing 41-48
9.5

Viera Gray House has a Review Score of 9.5 (9.512) out of 10, based on 14 reviews in the last 2 years. Over all time Viera Gray House has 48 reviews.

Overall Experience

  • 34
  • 13
  • 1
  • 0
  • 0

Date Published

48
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13
14
34

Review from Ralph L (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, clean, and their knowledge of the resident is all evident. Carers and management took time to explain to both the resident and family. They have taken on the resident's well-being and as a result, the resident is already improving. Thank you.

Reply from Anna Kleinman, Marketing & Communications Manager at Viera Gray House

Dear Ralph, Thank you so much for your positive review.


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Review from Patricia M (Wife of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Viera Gray House for over two years now. You have nothing but praise for the care he has received and for the kindness we have both received.

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Review from Phyllis O (Sister of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience was meeting the Manager. He was very helpful and has changed what we expected, visiting my sister in the hospital to explain her stay in Viera Gray House. She took up residence on Friday 1/9/17 and has settled in really well.

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Review from Linda W (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very welcoming and friendly. The house and its grounds are well maintained and overall there is a very calm atmosphere. I'm confident that my mum will be well looked after and cared for here.

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Review from Edmund W (Son-in-law of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcome, quietly professional, calm and a real sense of caring.

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Review from Charles W (Grandson of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather seems happy and he is always well kept. He loves the food and the Garden. Every time I visit, he is up washed and shaved almost like he used to look before going to work. Staff seem very friendly and Dad gets on well with other patients.

Reply from Christine Hunter, Administrator/Bookkeeper at Viera Gray House

Thank you for your positive feedback. Can you advise who your relative is for our records?


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Review from Catheryn K (Daughter of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A humane, small and caring community within which elderly residents can thrive, and retain a sense of self. Very lucky to have my step-father in the care of Viera Gray House.


There is a lovely courtyard garden, TV, and a new activities coordinator, who spends time with the residents 4 days a week.

The residents live in small 'family' units of 6 -9 people, with a kitchen and living room, in which they can spend their days so do not feel too lonely; they are not isolated in their rooms. Some of the food lacks imagination, but no one goes short, and they are encouraged to drink plenty of hot beverages.

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Review from Charlie s (Son of Resident) published on 24 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My eighty-five year old mum has been a happy and contented resident at Viera Grey for the last five years after finding living on her own increasingly difficult. The atmosphere at Viera Grey is comfortable, cosy, warm and welcoming – and above all, unthreatening for all the residents who no longer want
a lot of change in their lives. The staff are unfailingly committed and caring, and are always cheerful, friendly and supportive.


The situation of the home is ideal, as it is set in lovely gardens, as well as having a central courtyard where the residents sit out in summer. The layout helps residents to spend time with others with whom they have become friends – and the approach of the staff very much encourages this as Viera Grey is considered very much to be the residents own home. There is also a strong engagement with the relatives in decisions regarding the home and its residents. And most important of all - mum is happy and well looked after.


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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Viera Gray House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for Viera Gray House is calculated as follows: ( (101 Excellents x 5) + (50 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Viera Gray House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (4)

Beverly

Beverly

Job Title: Deputy Manager

Joined: 2005

I have worked at Viera Gray House for well over 15 years and have worked my way up from a Senior Carer to Deputy Manager. I aspire to develop the home and create a place where the residents feel safe and settled. Outside of work, I enjoy spending time with my children and meeting my friends.


Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2018

My role at Viera Gray House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey to finding the right home. Away from work, I love to spend time with my family and friends.


Ann

Ann

Job Title: Carer

Joined: 2002

I have been a carer at Viera Gray House for 8 years and I specialise in Dementia Care. I love to be involved in activities, especially those which involve singing and dancing with the residents. Outside of work, I enjoy spending time with my family, especially my grandchildren.


Family brings me great happiness as does building memories with them.


Onrawee

Onrawee

Job Title: Chef

Joined: 2015

I enjoy the pressure of a busy kitchen and creating meals that the residents enjoy. My favourite thing to bake at home is bread as I love a crusty loaf. I also like to bake cakes for the resident’s birthday parties in the home as I love to see how happy they are when they blow out the candles.