Whitby Dene

316 Whitby Road, Eastcote, Ruislip HA4 9EE
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9.8 51 Reviews
  • Whitby Dene, Ruislip
The experienced and compassionate team at Whitby Dene offers residential and respite care for older people, including people living with dementia.

With residents' comfort and safety in mind, each bedroom is complete with an en-suite wet room, 24-hour nurse call system and are equipped with electric profiling beds and furnishings.

The home has a plethora of facilities, including a hair and beauty salon and cinema room, and outside residents can enjoy the well presented and secure gardens which feature a courtyard and raised flower beds.

Breakfast, lunch and dinner are the cornerstone of daily life at Whitby Dene, and family members and friends of residents are welcome to 'book-in' and join their loved one for a meal.

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Care Provided by Whitby Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Salima Baidoo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Whitby Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,529
    • Self-Funded Residential Dementia Care from £1,619
    • RESPITE Self-Funded Residential Care from £1,739
    • RESPITE Self-Funded Residential Dementia Care from £1,829

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Whitby Dene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Whitby Dene Reviews (51)

Total of 51, showing 1-20
9.8

Whitby Dene has a Review Score of 9.8 (9.778) out of 10, based on 13 reviews in the last 2 years. Over all time Whitby Dene has 51 reviews.

Overall Experience

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Date Published

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Review from Janet D (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommend by two different people who had their relative here, I also had Dad in for respite care. He is now coming in for care 24/7. Everybody cared and listened even though he is difficult. I felt happy to leave him here.

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Review from S A (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are approachable, attentive, kind and compassionate to all my mothers needs. Nothing is too much effort. Whenever we ask any questions they are so responsive and meet us with care and attention. It was such a hard decision to put our mum into a home and the staff have helped us to come to
terms with this. Thank you.

Reply from Fiona Madder, Reviews Team at Whitby Dene

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from L T (Daughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always get an update regularly regarding my mum's health status though my mum is on palliative care. I am very satisfied and grateful to all the staff and to the quality of care given to my mum. This care is reflected on my mum's facial expression though she can't express it verbally, every time me
and my brother visit her.

Reply from Fiona Madder, Reviews Team at Whitby Dene

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from A P (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Whitby Dene are amazing. It must be such a difficult job both physically and mentally and yet they apply themselves with such professionalism and good spirit. I am always met with smiles and wonderful manners from the staff and this doubtless leads to a pleasant atmosphere for the residents
too.

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Review from S F (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Carers well looked after. My dad is very happy at Whitby Dene.

Reply from Reviews Team, Reviews Team at Whitby Dene

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from Clive B (Brother-in-law of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been in Whitby Dene for over a year now.
The staff are very helpful and welcoming when I visit him and he is comfortable and happy there.
It has been a difficult time recently when my wife, his sister died.
But he seems to be relaxed and content now.
Everyone there is most
supportive of both him and myself.

Reply from Fiona Madder, Reviews Team at Whitby Dene

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team


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Review from Simone B (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was initially placed in Whitby Dene after breaking her arm and was allocated by the local council. She has now been there for 3 months and it is likely she will remain there long term. Even though the home is out of borough, and it would be far easier for us as a family to have her back in
her own borough, nearer to us, we made the decision to keep her at Whitby Dene as we do not believe we would find anywhere that matches the care, or the overall harmony of the home. Our mother is taken out on frequent trips to a local café/pub/garden centre and there are continual activities being held in the home each day (dominoes/games/art and craft/music/piano playing etc). Our mother is never lonely or bored and the staff are friendly, warm, and caring. It has been a home from home and we cannot thank staff enough for the extra lengths they go to to make the residents stay a happy one.

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Review from S A (Son of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we, as a family, are very happy with the care my father receives at Whitby Dene. The whole team, from management down, has always been very supportive and done an amazing job looking after my father's needs. The care home always looks clean too.
Thanks to everyone at Whitby Dene. We really
appreciate what you do.

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Review from J E (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and welcoming experience from all. Staff were pleasant, professional, friendly and helpful. The verbal and non-verbal interactions we evidently in harmony. Brilliant!
Whitby Dene Care Home reception area was also welcoming, clean, fresh and airy.
Mum was a resident for a one-week respite and
I believe she was well cared for. I would definitely recommend this care facility.

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Review from D P (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home to be clean and tidy and my mother's room spotless. The staff are friendly, from the bottom to the top and are always helpful with any small matters that occur. I am kept updated by the home should there be a problem regarding her health and well-being.

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Review from A O (Daughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Whitby Dene since December 2022 and has received nothing but the best care since the start. Every single member of staff is friendly and welcoming. They make sure that they know the residents needs and do the best they can to make sure they are happy, safe and comfortable. There
is a varied, daily timetable of activities which my father is involved in. My father is happy and settled and I am contacted regularly with updates of what he is doing, as well as any concerns which may arise. I would not hesitate to recommend this lovely home!

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Review from R C (Son of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was very much at home at Whitby Dene. She was in another home at the coast prior to Whitby Dene, but we decided to relocate her so she was nearer to us. The level of care that Mum received at Whitby Dene was so much better than at the other home.
We met with staff before Mum was admitted to
have a look around, which was really useful.
We got to know a lot of the carers by name - Whitby Dene don't seem to rotate staff as much as the previous home, which is really important. And the carers really do care.
They also do a lot of activities and trips, which must take so much effort.
Access to the home is easy too - for me it was most convenient to go in the evenings, and despite reception being closed you can still buzz for access.
I liked that there were a lot of little lounge rooms which are well decorated and make for a nice break from the bedrooms, which could be a bit more homely.
Thanks to all at Whitby Dene for making our mum's stay a comfortable, safe, and welcoming one.

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Review from David P (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find it a very friendly, welcoming environment at Whitby Dene. All the staff are very friendly, helpful and kind. They go the extra mile and get me tea and biscuits sometimes. I visit my dad about three times a week. His room is always warm and comfortable and the staff often check to see that
he's okay. I attended resident of the day and we covered all my dad's needs. Good to see the outdoor trips have started up again too.

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Review from C T (Granddaughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fabulous - very helpful and kind, always accommodating and I'm so thankful they are here and looking after my grandmother. Well done, all!

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Review from Brenda S (Wife of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my husband was only in the home for three nights, he refused to stay longer. Very impressed from first going through the doors. The welcome from all the staff - cleaners to management - was warm. Well trained. My husband's room was moved around to make him feel at home. The whole building
is bright and airy. The staff could not do enough to make him feel at home and to try and make him stay longer for my sake!

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Review from Jose A (Brother of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to compliment the staff of Whitby Dene for their courteous and friendly professionalism in performing their duties in taking care of their residents (one is my sister). I visited my sister in August 2022 several times. The staff were very enthusiastic and accommodating in taking care of
my sister. She seemed to be happy at your care home. I enjoyed one of your programmes which I was fortunate enough to attend at that time. My sister and other residents were dancing with your staff. My compliments to the manager/superintendent of Whitby Dene. Thank you.

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Review from P H (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jubilee's garden party at Whitby Dene was a very enjoyable afternoon. Excellent refreshments, singing, dancing and entertainment. Residents and visits very well catered for. Staff very attentive to residents and families.

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Review from J S (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has Alzheimer's and has been at Whitby Dene for nearly five years. As her condition has worsened my mother has become very aggressive, this is not helped by the fact my mother has become very deaf but refuses to wear hearing aids. The staff continue to treat my mother with dignity, despite
her being a very challenging resident. Their patience and care towards her are exemplary. I couldn't do it!

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Review from Allison H (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this home is extremely positive, with friendly and efficient staff who do all they can to help. It is clean, tidy and has a wonderful ambience, giving me every faith that my mother is very well looked after.

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Review from S P (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality staff, very caring and supportive. I am kept well informed about my mum's progress and wellbeing. She is happy and likes the staff. I believe the home is well managed. The staff are consistent which is good for everyone. There is a good range of activities for the residents to take part
in. Overall, the experience for both my mum and myself has been considerably better than we thought it would be.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Whitby Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Whitby Dene is calculated as follows: ( (120 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitby Dene is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Salima

Salima Baidoo

Job Title: Home Manager

I’ve worked for Care UK for over a decade now. I started as a carer, so I’m really proud to have gotten to where I have. You still get challenges – every family and new resident is different, every person is an individual, and, initially, families can be worried about putting the care of their loved one into the hands of people they don’t know. Gaining people’s trust takes time, but is one of the most important things we do.


Aside from supporting new families and residents in the home, day-to-day I relish seeing residents happy, comfortable and looking smart. I think if they’re happy and comfortable they must feel at home. In which case, we’re doing things right!


Frequently Asked Questions about Whitby Dene

What types of Care is Whitby Dene registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitby Dene provide?

Own GP if required is an additional type of care provided.

How many Rooms does Whitby Dene have?

There are 60 Single Rooms.

What are the Facilities & Services at Whitby Dene?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitby Dene to the centre of Ruislip?

1.6 mile(s) as the crow flies, distance by road may be significantly further.