Whitby Dene

316 Whitby Road, Eastcote, Ruislip HA4 9EE
Submit a Review
9.8 51 Reviews
  • Whitby Dene, Ruislip
The experienced and compassionate team at Whitby Dene offers residential and respite care for older people, including people living with dementia.

With residents' comfort and safety in mind, each bedroom is complete with an en-suite wet room, 24-hour nurse call system and are equipped with electric profiling beds and furnishings.

The home has a plethora of facilities, including a hair and beauty salon and cinema room, and outside residents can enjoy the well presented and secure gardens which feature a courtyard and raised flower beds.

Breakfast, lunch and dinner are the cornerstone of daily life at Whitby Dene, and family members and friends of residents are welcome to 'book-in' and join their loved one for a meal.

Show Whitby Dene on the Map

Care Provided by Whitby Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Salima Baidoo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Whitby Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,529
    • Self-Funded Residential Dementia Care from £1,619
    • RESPITE Self-Funded Residential Care from £1,739
    • RESPITE Self-Funded Residential Dementia Care from £1,829

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Whitby Dene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Whitby Dene Reviews (51)

Total of 51, showing 21-40
9.8

Whitby Dene has a Review Score of 9.8 (9.778) out of 10, based on 13 reviews in the last 2 years. Over all time Whitby Dene has 51 reviews.

Overall Experience

  • 43
  • 8
  • 0
  • 0
  • 0

Date Published

51
3
5
13
38

Review from Victor B (Friend of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home for the third time. Because of covid, this is the first time I have been inside the building. It has a 'wow' factor. Clean, light, bright, well maintained and very welcoming. There's a full list of activities including outside trips. All in all, very stimulating for residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark T (Son-in-law of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With all the recent additional COVID challenges, the team continues to keep my wife and I informed of the all the rules and protocols to enable visits when appropriate. The team continue to have our 100% trust with the ongoing professional, caring and focused attention to detail. Keep up the good work
team and we look forward to seeing you all in person in 2021, once the vaccines have all been completed. Stay safe everyone, fantastic work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn E (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to the home in April/May 2019. For me, it was a breath of fresh air. I had looked at a number of care homes. This was the only one I did not make an appointment for and how right I was. From the minute I arrived, there was no false pretenses, I was welcomed in to view everything, even
offered to stay for lunch, which latterly I did on many occasions. I was overwhelmed at how happy the residents were and also how involved the staff were. So many activities and outside entertainment that was offered.
My father spent 17 months there, and at the age of 90 passed away peacefully in his sleep. My dad was not an easy patient, very advanced dementia, and would often make life very difficult, obviously, not his fault. The staff and team were always very caring and respectful and had so much patience, much more than I would have had. The food is wonderful and caters to everyone's dietary requirements. I am so grateful for how well they looked after my father. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Whitby Dene for just over a year. He was a very independent man and has been treated with kindness, great care and has maintained his independence and dignity. The food is excellent and the staff always greet you with a genuine smile and are always available to help
including the manager, They monitor my father's medical care but also engage him with activities and outings. Well done to all staff at Whitby Dene.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon B (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly and caring staff. The home is always spotlessly clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Sometimes slow with feedback or telling you of up and coming events. Although just lately they have improved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Whitby Dene for about three months now, having agonised about which care home to choose we are very happy with the care that she is receiving. We have made the right choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my father's passing mum has been a resident at Whitby Dene.
The staff always make us feel welcome. Mum enjoys the entertainment and feels comfortable here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff were extremely kind and caring to our mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Son of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Son of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent family/open day. Fabulous weather and well organised. Entertainment and food/catering was perfect for a relaxed day in the lovely gardens with my mother - both of us really enjoyed spending this special time together. Thank you to all the staff and management for your ongoing care and support,
you always exceed our expectations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian H (Nephew of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was on recommendation that when offered Whitby Dehe for my aunt that it was our first choice and readily accepted. We are grateful for the high standard of care and dignity, to which all residents are treated. An amazing place and a credit to all concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark S (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were an amazing help with my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has a new lease of life and is having a great time. The staff are caring and fun and there are lots of activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norma W (Resident) assisted by family/friend published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were efficient and hardworking and did their very best for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zoe M (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended this care home by several people. My Husband and I visited and were taken aback by the joyous atmosphere at Whitby Dene. It feels so vibrant and happy, just the place for my dear, lovely Mum. I know she will be looked after so well by a wonderful team of caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew R (Brother-in-law of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The one problem we have is her washing goes missing and is never found.

Reply from Samantha Debenham, Marketing Support Administrator at Whitby Dene

Thank you for taking the time to submit your review. I’m very pleased to see your good and excellent scores, particularly regarding residents being treated with dignity, and for the team and care at Whitby Dene. I’m sorry to hear your problems with clothing – we have a dedicated laundry service in the home and always take great care with resident’s clothing. We will raise your concerns with the team and someone from our senior management team in the home will be in touch to discuss this with you. Many thanks again for your feedback, and please do let us know now or at any time in the future if you have any questions, concerns or suggestions and we’ll be happy to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only spent about 4 weeks at the care home as she was at the end of her life. I was very impressed with the kindness of all the carers. They were gentle and showed great empathy. When my mum passed away they were extremely sympathetic. The whole team of carers were an example of how carers should
be - 'caring'.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony F (Son of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall - Staff and management seem very caring and the atmosphere in the home is very welcoming at any time of the day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vera E (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's and has been at the home for nearly 3 years.
Since she has lived at the home I have seen the most amazing care and compassion shown to her.
I like that there isn't a lot of movement with key staff.
All the carers are all aware of mum's needs.
When she is frustrated and agitated
they know how to calm her down very quickly.
Mum eats well (food is excellent!).
I am always kept up to date with changes in Mum's behaviour and how they are dealing with her.
All in all, I am very happy with everything about the home.
Even though my mum can't express herself, I know that she is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Whitby Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Whitby Dene is calculated as follows: ( (120 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitby Dene is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Salima

Salima Baidoo

Job Title: Home Manager

I’ve worked for Care UK for over a decade now. I started as a carer, so I’m really proud to have gotten to where I have. You still get challenges – every family and new resident is different, every person is an individual, and, initially, families can be worried about putting the care of their loved one into the hands of people they don’t know. Gaining people’s trust takes time, but is one of the most important things we do.


Aside from supporting new families and residents in the home, day-to-day I relish seeing residents happy, comfortable and looking smart. I think if they’re happy and comfortable they must feel at home. In which case, we’re doing things right!