Wilhelmina House

21 Park Hill Rise, Croydon CR0 5JF
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9.8 66 Reviews
  • Wilhelmina House, Croydon
Wilhelmina House offers residents both long and short term care options, with residential care provided by a dedicated team of care assistants.

The home has been purpose built to support older people, with tasteful decoration throughout the bedrooms and communal living areas and well maintained gardens for residents keen to spend time outside. Every bedroom has en suite facilities and a variety of activities are arranged and provided for their enjoyment.

The home delivers day care and respite services, providing people with a range of services including personal care.

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Care Provided by Wilhelmina House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Magdalena Kuffel (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Wilhelmina House

  • Funding Types Accepted
  • Self funding (Private)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wilhelmina House Reviews (66)

Total of 66, showing 1-20
9.8

Wilhelmina House has a Review Score of 9.8 (9.809) out of 10, based on 18 reviews in the last 2 years. Over all time Wilhelmina House has 66 reviews.

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Review from Sarah B (Wife of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two months here following a stroke, as our home was being refurbished. Wilhelmina House has a peaceful, calm atmosphere and a lovely garden. It is well laid out and furnished, and staff work hard to maintain a very high standard of cleanliness. The home is well-run and managed. Staff
are friendly, supportive and very responsive. My husband felt safe and well cared for here and he was encouraged to take steps to regain his mobility and independence.

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Review from Gillian P (Respite Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 3 weeks and I have been very happy. Everything is excellent.

Reply from Sarah Ward, Administrator at Wilhelmina House

Thank you, it was a pleasure having you with us. We are glad you enjoyed your respite stay.


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Review from A N (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult transition for Mum to move into a home. I looked at a few and found Wilhelmina House to be the best choice by far. It has such a lovely warm, friendly atmosphere. The first thing that hit me was the light, garden and calm atmosphere. It's such a serene, tranquil space with
lots of places to relax. The staff are delightful. I have always found all the staff to be kind, helpful, friendly and smiling. Mum is not easy to please and does find the food not to her taste. I haven't tried it of course so only going from what she says. From my own perspective, I love Wilhelmina and am so happy mum is here.

Reply from Magdalena Kuffel, Home Manager at Wilhelmina House

Thank you for the lovely review, we really do appreciate it.


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Review from H W (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would be hard-pushed to find another home that could compete with Wilhelmina House. Mum has lived here very happily for several years and always tells me how good it is when I visit. I'm grateful for those who care and encourage her. I know my concerns are answered promptly and good contact is maintained
between the staff and myself.

Reply from Magdalena Kuffel, Home Manager at Wilhelmina House

Thank you for the lovely review, we really do appreciate it.


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Review from Alex G (Nephew of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place for all residents. The staff do everything and go over and above their duties. Great job!

Reply from Sarah Ward, Administrator at Wilhelmina House

Thank you for the lovely review, we really do appreciate it.


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Review from Beverley B (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well at Wilhelmina House. She very much enjoys the wide range of activities. The staff are all excellent, always friendly and efficient. I am sure she will continue to be happy and thrive here.

Reply from Sarah Ward, Administrator at Wilhelmina House

Thank you for the lovely review. We are glad that your mum has settled into Wilhelmina.


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Review from M L (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the atmosphere and friendly approach of the care staff encouraging. The facilities are also very good, beautiful garden and enjoyable social garden events which have been lively.

Reply from Sarah Ward, Administrator at Wilhelmina House

Thank you for the lovely review, your mum makes us all smile.


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Review from L C (Daughter-in-law of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff very friendly and helpful. Mum is also very happy. Maybe there can be an improvement in the taste of food and also maybe the communications between residents family. Otherwise really happy that mum is happy. At the end of the day, that's all that matters.

Reply from Sarah Ward, Administrator at Wilhelmina House

Thank you for your lovely review, we are glad that your mum is happy.


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Review from Janet M (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilhelmina House is a delight. My 96-year-old father has been here for around 6 months and it has very quickly come to feel like home for him and that is wholly because of the lovely staff who work here.
The home itself is modern, bright and spacious, with beautiful well kept gardens. The staff always
have a smile on their faces and my father is always commenting on how kind and caring they are. They are very flexible - my father opts to have breakfast in his room and then joins the other residents for lunch and tea. There is a steady supply of food and drinks throughout the day.
They take care of all his medical needs and there is a GP who visits weekly. The house is part of the Whitgift Foundation who put a lot of effort into arranging activities most days for residents and in recent weeks there have been coffee mornings, a barbecue and garden party for residents and their families.
It is a very happy care home that he and my brother and I are very grateful to have found.

Reply from Sarah Ward, Whitgift Care Administrator at Wilhelmina House

Thank you for the wonderful review. We are so glad that your father settled in so quickly to our lovely home and has made friends with the other residents.


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Review from Irene W (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally came to Wilhelmina House for respite care. She was recovering from 2 surgeries within a week, one unexpected with life-changing impacts. There is a homely atmosphere. The downstairs shared spaces are lovely. Mum's room looked over the beautiful gardens which meant so much to her. She
was able to watch foxes on the lawn and spot a variety of birds. It's so quiet and lots of mature trees in the area. The staff have been astonishingly caring, supporting my mum when she felt overwhelmed by her unexpectedly quickly changed circumstances. The staff treat the family of residents as part of the family. Mum loved the garden, and activities including the live music, drumming, exercise, flower arranging and the energy of the children's visits from the local primary schools. And she loved the staff. She couldn't believe how caring they are. As the staff say, this is your home and they're there to help you live safely, comfortably and with joy.

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Review from Fran B (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful caring loving home. Staff always kind and helpful. Beautiful garden. Good food. Lots of interesting activities. Exactly what you would want. A heartfelt thank you for all your tender loving care for my stepmother.

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Review from E M (Niece of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was very well cared for at the Wilhelmina House. He was quite content and appreciated all that was done for him. The staff were very caring and kind and I could see they developed a genuine fondness for him. His only moan was the food, he didn't like overcooked vegetables. His family would
like to thank you all for making his last year safe and comfortable. He died today in hospital.

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Review from J G (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilhelmina House has always been excellent, clean, well managed with caring and attentive staff and very accommodating. My mother's 101st birthday they absolutely excelled even further putting on a great party for my mum which made her day very special we were all so very appreciative of this as mum
preferred not to go out for this as she had just recovered from covid. My mum is very happy here and she is not easy to please so hats off to the management and staff. Well, done and keep doing what you are doing.

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Review from Carole V (Niece of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for 6 weeks now and settled in really well. All the staff are so lovely and friendly, lots going on to keep her busy. A good variety of food. And a very clean and happy care home. One of the best I’ve seen around the area.

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Review from Stephen B (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 18 months. Having been able to remain independent until she was 99. She remains fit and able but would never want to go back to the stress and strain of independence. Opticians, doctors, and any medication; all come to you. The staff really seem to enjoy their work and are
very warm and able to look after the small number of residents, above and beyond. It is a proper home from the moment you walk in the door. Superb!

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Review from C K (Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for just over one year. It was such a great shock to me having to suddenly leave my own home, and enter this care home. I was so fit until I had to have surgery, which meant I would no longer look after myself at home. I was obviously upset and worried about the future, but after
a short period of adapting to a new way of life, I settled in very well thanks to the excellent facilities all around and realising the carers really cared, and nothing was too much trouble for them. I was able to join in and enjoy various activities. When speaking to relatives and friends I now can call it home.

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Review from Theresa A (Daughter of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wilhelmina House for just over a year. During this time she has been shown unfailing kindness by the Care Staff. They initially supported her through the traumatic transition from living in her own home and have continued to treat her with dignity and much good humour,
especially during periods of ill health. The premises are pleasant, clean and well maintained but these aspects are very much secondary to the excellent attitude of the staff. Mum particularly enjoys the beautiful gardens at Wilhelmina House which have helped her come to terms with the loss of her own much-loved garden.

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Review from Teresa T (Friend of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without hesitation, this care home is excellent, always smelling so fresh, from time of arrival at the door, it is so clean all over. Health and safety 4 star rating, very good value for money and all the residents seem to be happy and making friends easily.

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Review from Alistair P (Friend of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the pandemic Wilhelmina House has been managed with great care and efficiency to protect residents, with exemplary results. The staff team have looked after residents with much kindness and consideration, making them feel that Wilhelmina House is indeed their home and family community. The conditions
have not been easy, but staff's caring motivation and devotion to their duty has made life as comfortable and agreeable as possible for residents, and they are to be congratulated.

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Review from Catherine H (Stepdaughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with Wilhelmina House. It is a lovely environment and the care provided is of a high standard. It gives a professional, well-run, clean impression when we have visited and the staff seem caring, friendly and attentive.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Wilhelmina House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Wilhelmina House is calculated as follows: ( (178 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 215 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilhelmina House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Magdalena

Magdalena Kuffel

Job Title: Home Manager

Joined: 2018

I have always had a passion for working with older people as I believe I can contribute and make a meaningful difference in their lives.


I started as a Care Assistant and I was supported to progress my career to Home Manager. Wilhelmina House, residents and staff alike are like a family to me.


Frequently Asked Questions about Wilhelmina House

What types of Care is Wilhelmina House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wilhelmina House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Wilhelmina House have?

There are 26 Single Rooms.

What are the Facilities & Services at Wilhelmina House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wilhelmina House to the centre of Croydon?

0.8 mile(s) as the crow flies, distance by road may be significantly further.