Wilhelmina House

21 Park Hill Rise, Croydon CR0 5JF
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9.8 66 Reviews
  • Wilhelmina House, Croydon
Wilhelmina House offers residents both long and short term care options, with residential care provided by a dedicated team of care assistants.

The home has been purpose built to support older people, with tasteful decoration throughout the bedrooms and communal living areas and well maintained gardens for residents keen to spend time outside. Every bedroom has en suite facilities and a variety of activities are arranged and provided for their enjoyment.

The home delivers day care and respite services, providing people with a range of services including personal care.

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Care Provided by Wilhelmina House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Magdalena Kuffel (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Wilhelmina House

  • Funding Types Accepted
  • Self funding (Private)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wilhelmina House Reviews (66)

Total of 66, showing 21-40
9.8

Wilhelmina House has a Review Score of 9.8 (9.809) out of 10, based on 18 reviews in the last 2 years. Over all time Wilhelmina House has 66 reviews.

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Review from P D (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst the surroundings are comfortable and the garden is beautiful, the thing I find so special is the staff. They are always so welcoming. They have all treated my mum with such love, care, and dignity as she is nearing the end of her life. Nothing is too much trouble for them.

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Review from Chris R (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Wilhelmina House for over three years now, how time flies! Although I’m sure she misses the house she was in for over fifty years with many memories, there are absolutely no regrets about moving to Wilhelmina House as it was exactly the right thing to do. Mum is very happy there and
my wife and I have no doubts that the staff have the best interests of the residents at heart. Obviously things have been very challenging recently with Covid-19 but we are very happy with the way things have been handled and have no concerns about mum’s safety. The staff were really accommodating when we were finally able to visit recently, as we live away. We both really appreciated the flexibility, as did mum. So, thank you and look forward to seeing you all again shortly all being well!

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Review from Andy H (Brother of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Wilhelmina House after suffering Covid-19. She was at a very low ebb, and was frightened and depressed. The excellent love and care that she has received there has been a major factor in her recovery. She is delighted with the care that she receives, and has decided to stay at Wilhelmina
House on a permanent basis.
The staff are always friendly and helpful when I visit, and they are very careful about the Covid-19 restrictions in order to protect all the residents and staff, as well as the visitors.
This is an excellent, well-run care home. I commend the John Whitgift Foundation for the provision of these care facilities.

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Review from L R (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

i was very impressed with the care home. The staff are very caring and friendly. I feel my mother was very well cared for and especially in the last weeks of her life and very caring to us as a family. We all can't thank you enough.

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Review from P H (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was happy in Wilhelmina House, the entertainment always looked ok although mum never joined in much.
When visiting mum the staff always pleasant and made you welcome, they were very good when mum was dying to her and us girls.

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Review from S W (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last 17 months in Wilhelmina House where thought her care was very good and excellent towards the end.

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Review from Mary C (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family thanks you for the considerate and kind care you gave our Mother, especially in her last months when she was too ill to get up, and the attention to her wellbeing in these very difficult times. Many thanks for your consideration of us, her 6 daughters.

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Review from Sylvia L (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after living at Wilhelmina House for the past seventeen months. During that time she was very well cared for by very caring staff in pleasant surroundings.
Plenty of stimulation provided with different activities daily. Her food needs were provided for despite her difficult
needs. The end of life care they gave to my mother with assistance from the hospice was excellent. Well done Wilhelmina House.

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Review from Paula S (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in Wilhelmina for 15 months. I couldn't have asked for a better care home for her. The staff are very kind, caring and professional, and more importantly, they are all long-term employees, so they get to know residents and their needs really thoroughly. The staff managed Mum's
many special needs whilst working hard to maintain her independence. The rooms are light and bright, kept very clean, have individual heating controls and opening windows for fresh air. Mum had a room with a lovely view over the beautifully kept gardens where she loved to sit out. There is ample room in the public areas for all residents to sit (unlike other homes I visited), and a great team of helpers provide varied activities and exercise for residents and day visitors. The food is varied and freshly prepared, with attention to individual preferences. I was impressed by how the Covid-19 crisis was handled, with visitor restrictions and PPE evident early on. Absolutely 5 Star - Thank you!

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Review from Kevin D (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilhelmina House is an outstanding residential care home. The staff are friendly, professional, knowledgeable and kind. They exhibit the human qualities of listening, empathy and respect that is fundamental for good care and they are only too happy to go the extra mile to make the residents happy. The
building itself is well kept, clean and comprehensively equipped. There are plenty of stylish communal areas, a wonderful garden and a delightful eating area. The rooms are en-suite and have all the fixtures and fittings required for a short or long time. It is high specification but still homely. I hear the food is nutritious and delicious. There are plenty of activities managed by fun-loving and enthusiastic people. There is good phone signal and wi-fi.
My dad really loves every aspect of it.

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Review from John L (Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home too highly.
The accommodation is so comfortable, the garden delightful and the food excellent.
The staff are always caring and considerate, the cleanliness is remarkably good.
Any little jobs you want doing are dealt with immediately and the whole atmosphere is one of friendliness,
peace and contentment.
A care home could not be better.

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Review from Janet D (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been going to the daycare at Wilhelmina House for a year. He enjoys the many activities and celebrations. The staff are so friendly and caring. Would recommend the 1596 Club.

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Review from Michael P (Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that everything about this care home is more than I could have expected.
Wonderful in every way.

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Review from Iris S (Resident) assisted by family/friend published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of residential care and I was very nervous however everyone has been so kind and looked after my every need. I couldn't be happier.

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Review from Carol G (Niece of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care my aunt has received at Wilhelmina House she is very happy. The staff are all very caring, kind and helpful and always available. The food is excellent with plenty of variety. The cleanliness is excellent. There is always some entertainment for the residents and
everyone is encouraged to participate. The decoration and furnishings are all very good and in the summer the residents have the benefit of a beautiful garden. Friends and families are encouraged to visit residents and made very welcome.

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Review from Margaret W (Respite Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my short stay and am likely to recommend this home to friends.
I loved the design and the decorations.
The rest is excellent. From the staff to the food it gave me the space to receive from an unpleasant hospital visit.
But I must mention the activities - they were superb.

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Review from Lesley C (Niece of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been delighted with the care my aunt has received at Wilhelmina House. The staff are so friendly and very helpful in all respects. We could not have found a more relaxed and happy home for her to join.

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Review from J H (Friend of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilhelmina House provides excellent care for its residents. They are happy. Visitors are welcomed. A huge variety of activities is provided for the stimulation of residents. When I reach the stage of needing a care home, I would hope to come to one like this.

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Review from John T (Brother of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very efficient and helpful The care, the food, the facilities are all excellent.

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Review from J G (Friend of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been extremely impressed by the standard of service offered by Wilhelmina House. The care is second to none. The management team is strong and approachable, the staff are all trained and very helpful and welcoming.
They treat the residents with respect and dignity. The facilities are excellent
and there is a full and varied programme of social activities which residents can choose to join in on. All in all, it provides a safe and secure environment for residents.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Wilhelmina House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Wilhelmina House is calculated as follows: ( (178 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 215 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilhelmina House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Magdalena

Magdalena Kuffel

Job Title: Home Manager

Joined: 2018

I have always had a passion for working with older people as I believe I can contribute and make a meaningful difference in their lives.


I started as a Care Assistant and I was supported to progress my career to Home Manager. Wilhelmina House, residents and staff alike are like a family to me.