Wilhelmina House

21 Park Hill Rise, Croydon CR0 5JF
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9.8 66 Reviews
  • Wilhelmina House, Croydon
Wilhelmina House offers residents both long and short term care options, with residential care provided by a dedicated team of care assistants.

The home has been purpose built to support older people, with tasteful decoration throughout the bedrooms and communal living areas and well maintained gardens for residents keen to spend time outside. Every bedroom has en suite facilities and a variety of activities are arranged and provided for their enjoyment.

The home delivers day care and respite services, providing people with a range of services including personal care.

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Care Provided by Wilhelmina House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Magdalena Kuffel (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Wilhelmina House

  • Funding Types Accepted
  • Self funding (Private)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wilhelmina House Reviews (66)

Total of 66, showing 41-60
9.8

Wilhelmina House has a Review Score of 9.8 (9.809) out of 10, based on 18 reviews in the last 2 years. Over all time Wilhelmina House has 66 reviews.

Overall Experience

  • 61
  • 5
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Date Published

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Review from J P (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy at Wilhelmina House. She enjoys the varied activities and musical entertainment. The staff is very kind and caring. She enjoys the beautiful garden. I know that she is safe and happy, which is a huge relief.

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Review from Jan R (Wife of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Wilhelmina House Care Home. We were greeted with kindness and efficiency throughout my husband's stay in respite. The staff and carers were also kind and helpful to us both. I noticed that there were lots of activities and events daily. The food I saw served looked delicious
and the residents seemed to be enjoying it. I'm sure your loved ones will be very well cared for here.

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Review from Sue M (Friend of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilhelmina House provides a clean, calm, comfortable and caring home environment for its residents. There's plenty of space and light, good facilities, a lovely garden and well-planned activities. On each of my visits there, I found the staff to be very kind and helpful - and working well as a team.
The residents also seemed to be happy and content. The food is good and refreshments are provided between meals. I attended a summer garden party event there which was very well organized and great fun, with live music, a magician and raffle prizes. I would highly recommend this care home.

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Review from Hazel A (Respite Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I discovered this 'truly amazing' residential/care home last year - searching online for three weeks residential respite care following a total hip replacement.
So impressed, I had no hesitation in looking another respite stay nine months later, following a total knee replacement.
The surroundings
are light/open with lovely gardens.
Carers are pleasant/helpful and dedicated. Daily stimulating activities all day if required and bucketloads of TLC!

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Review from J B (Daughter-in-law of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had looked at several different residential homes before coming across Wilhelmina House and were so relieved that Wilhelmina House had a vacancy because it was head and shoulders above other homes we had seen.
It is clean and has been newly refurbished and is excellent value for money. The real
and most important difference is the staff group. Everyone is friendly, interested, genuinely caring and very good at their jobs.

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Review from M R (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first week here has been very good. Everyone is so kind and caring.

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Review from M K (Resident) assisted by family/friend published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy and comfortable. I have been here about 6 weeks and have been made to feel very welcome ever since arriving. The staff treat me like family. I feel very safe here.

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Review from Audrey W (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful, quite delightful.

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Review from K K (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Wilhelmina House (WH) earlier this year and soon settled in thanks to the support and kindness of the staff. She is very well cared for and says she feels very safe and happy. It is an absolute pleasure to visit WH as it feels like one big family. In my opinion, WH is
an exceptional residential home mostly due to the calibre of the staff.

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Review from Sylvia P (Day Care) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly.

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Review from Terence P (Day Care) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a previous resident of Wilhelmina House who has moved to a home with more nursing care. I still visit Wilhelmina House once or twice a week and join in the excellent activities provided by the activities manager. The comfortable house has beautiful gardens front and back. The staff
are very cheerful and caring and every day there are various activities for the residents. I can't fault Wilhelmina House, the food, rooms, activities, facilities and staff are excellent.

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Review from G F (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each occasion, over the last year when I have visited my Mother, the staff have always been helpful and friendly. The home is always very clean and tidy and foremost my Mother and all the residents I have met have all been very cheerful.

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Review from H W (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for the last three years and before that, visiting for the day or respite. As a family, we have been very impressed with the staff, their care and support. Any concerns have been addressed promptly and we share this with our friends and local community quite frequently.
My Mum frequently says how happy she is at Wilhelmina and how much she enjoys being a resident.

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Review from Elizabeth H (Friend of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit. My friend is very happy here apart from a few issues with food. I am always made most welcome and staff have gone out of their way to make me tea/coffee etc.

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Review from Rosemary P (Friend of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting our friend in this home. The care he receives is perfectly judged for him and he is happy.

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Review from M K (Friend of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent atmosphere delightful surroundings. The care shown was exemplary. Residents and visitors felt part of the 'Whitgift' family.

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Review from S B (Son-in-law of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from the very high standard of the building, facilities and setting and organisation, it is the quality of the staff and the very high level of care for all the residents that stands out. As a visitor, I have always been warmly welcomed and I have been highly impressed by - and grateful for -
the way in which they have cared for my mother in law and enabled her to live her final years with as much dignity as possible.

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Review from Liz M (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, comfortable home from home. Beautiful grounds and modern well maintained building. Staff are extremely helpful.

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Review from J N (Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a daycare service user at Wilhelmina House and have been for over four years. It is so warm and friendly and very welcoming to me. A lovely atmosphere every time I go. The new refurbishments are amazing too.

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Review from Jacqueline F (Granddaughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilhelmina House provides a warm, comfortable, secure home to my grandmother. The staff are all friendly, approachable and highly professional. I am confident that my grandmother is happy and being cared for to the highest standard. I always feel welcome and have complete peace of mind that my grandmother
is in the best place.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Wilhelmina House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Wilhelmina House is calculated as follows: ( (178 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 215 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilhelmina House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Magdalena

Magdalena Kuffel

Job Title: Home Manager

Joined: 2018

I have always had a passion for working with older people as I believe I can contribute and make a meaningful difference in their lives.


I started as a Care Assistant and I was supported to progress my career to Home Manager. Wilhelmina House, residents and staff alike are like a family to me.