Orford House Residential Care Home

Woodcote Park, Meadow Hill, Coulsdon CR5 2XN
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8.5 8 Reviews
  • Orford House Residential Care Home, Coulsdon
Orford House care home specialises in residential care. Surrounded by stunning woodland with views looking out across the local golf course, Orford House is a picturesque home offering both countryside tranquillity and town hustle and bustle.

Rooms are spacious with great natural light and the facilities and showers are designed for ease of use. Residents' communal areas offer both the opportunity to have the company of other residents, visiting family and friends or to sit quietly and watch the comings and goings of woodland nature.

The country ambience of Orford House supports the continued health and wellbeing of residents and is incorporated into the holistic care planning, which is personalised and centred on each individual resident’s needs, coupled with this, the informal relaxed environment of Orford House, makes Orford House home from home for residents their families and friends alike.

Respite care packages are also available at Orford House for people who need everyday care and support when carers need a respite break themselves, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.

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Care Provided by Orford House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cerebral Palsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Kennett (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Orford House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,425 – £1,715
    • RESPITE Self-Funded Residential Care £1,568 – £1,887
  • (these prices are only a guideline, please contact Orford House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Orford House Residential Care Home Reviews (8)

8.5

Orford House Residential Care Home has a Review Score of 8.5 (8.464) out of 10, based on 3 reviews in the last 2 years. Over all time Orford House Residential Care Home has 8 reviews.

Overall Experience

  • 4
  • 3
  • 1
  • 0
  • 0

Date Published

8
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5

Review from Scott W (Son of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for 7 years. We couldn't have hoped for her to receive better care ,time and attention from fantastic carers and staff. The home is comfortable,in a fabulous setting and in addition to care provides for a wide range of play and social activities. Often said and quoted ' if only
other Care Homes were like this'

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

We are so thankful for having your beautiful mum here with us for the past 7 years. Your support means so much to us. Please remember we are still here for you, even though mum is no longer here. Your beautiful mum is very much missed here in our family.


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Review from S C (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days for dad at Orford House but I feel confident that he is being well cared for. On visits I have seen that he is being treated with dignity. Great efforts are being made to accommodate Dad's individual needs. Thank you to all staff for the warm welcome our family has received.

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

Many thanks for your lovely review of our home. We are glad to have dad here in our extended family.


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Review from Alan A (Son of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Open Day at Orford House - really get the impression it's like one big family. The staff always come across as so caring and yet aware when they need to intervene. It's nice to know my mother is in good hands.

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

Dear Alan, Huge thanks for the wonderful review. We truly do love our residents here at Orford. We ensure that all residents are cared for and loved as if they were our own family. We are so glad to see you enjoyed our open day here at Orford, thank you for being a part of the family!


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Review from H G (Daughter of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been with Friends of the Elderly for some years and is now very frail. I cannot fault the care she receives. She has needed everything done for her, including feeding, for quite some time. I am impressed with the presentation of her food and the time taken to ensure she eats all she needs.
Although Mum enjoys her own company, attention is paid to giving her stimulation. The surroundings always appear clean and tidy. During Covid, so much attention seems to have been paid to the safety of the group of residents, and agile thinking, such as visits through the windows, was welcome. I am so very grateful to all the staff who care so kindly.

Reply from Roxanne Webb, Orford House Care Home Manager at Orford House Residential Care Home

Thank you for your lovely review. It is a pleasure to have your mum with us. She is very much a part of Orford.


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Review from Simon J (Son of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a couple of difficult years, Orford House has been a breath of fresh air!
The thoughtfulness and attention to detail are very obvious, and my siblings and I are so relieved to see our mum relaxed, happy and well cared for.

Reply from Roxanne Webb, Orford House Care Home Manager at Orford House Residential Care Home

Thank you so much for your review. It is a pleasure to be looking after your mum.


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Review from T K (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It is difficult to rate all aspects of Orford House accurately due to the exceptional circumstances over the last 2 years, ie. Covid 19. As a family member, I have always had limited access (and, for significant periods, no access at all) within the home. I cannot comment on the food, what the activities
are really like (as we still cannot be involved in these or meet the other residents) and how all the carers treat the residents. Most of the carers I have met have seemed fine, (and some excellent) although rather overstretched. The setting of the home is beautiful.
Regardless of the effects of the pandemic, my family and I have several significant concerns about how the home has been managed during the last two years (2020-2022). I have made complaints about this. Improvements are definitely needed, notably in safety, overall organisation, communication between staff and with residents' families.

Reply from Jessica Stone, Head of Communications at Orford House Residential Care Home

Many thanks for taking the time to leave a review for Orford House. We pride ourselves on delivering the best quality of care for residents at Orford House, so I would be keen to discuss your concerns with you if you are happy to. I would also like to reassure you that Friends of the Elderly has adhered to all government guidance related to Covid-19, which included the restrictions of visits over some periods of the pandemic. We appreciate how difficult this was for our residents and their families and we were delighted when government guidance allowed us to open our homes to visitors again. I hope that you have been able to enjoy time with your relative since the restrictions were relaxed. We endeavour to respond to complaints as quickly as possible and I would be keen to discuss your experience further so we can look into this for you. Should you wish to discuss I can be reached at Comms@fote.org.uk.


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Review from W N (Wife of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in residence for 2 and a half years and has received very sympathetic treatment as his condition has deteriorated. The situation and layout of the premises are very suitable to the gentle atmosphere which pervades.

Reply from Roxanne Webb, Care Home Manager at Orford House Residential Care Home

Thank you for your lovely review. It's a pleasure to have your husband here with us at Orford House and it's always reassuring to know that residents' families value the quality of care we provide. We are so lucky to live and work in such a peaceful and beautiful setting.


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Review from Michael S (Uncle of Resident) published on 7 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is situated in a fine pastoral setting with extensive accessible grounds. The general facilities, lounges, dining room - are well furnished, comfortable and homely. Nursing and support staff are extremely caring and well trained. Resident's rooms are well furnished, A varied menu with a range
of appealing dishes is provided for residents and the individual needs and interests are well provided for. To sum up, Woodcote Grove House is well managed and welcoming where one's elderly folk are well cared for.

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Current Review Score: 8.5 (8.464)

Overview of Review Score

The Review Score of 8.5 (8.464) out of 10 for Orford House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Orford House Residential Care Home is calculated as follows: ( (23 Excellents x 5) + (10 Goods x 4) ) ÷ 33 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.767 Points relating to the number of positive Reviews for Orford House Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 3 Positive Reviews ÷ 5.8 = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Michelle

Michelle Kennett

Job Title: Manager

“I have worked in the care industry for over 25 years and have been managing Orford House for over six months, where my caring and compassionate team and I have created a safe, welcoming environment with a ‘home from home’ feeling.


Orford House is a beautiful home, set in 44 acres of parkland abundant with deer and wildlife, with a caring and compassionate team who are not only supportive of our residents but also each other. I am always on hand for our residents and their families to help them with any queries or questions they may have and ensure that any concerns are dealt with and resolved immediately.
We all take time to get to know each resident, and chat about their likes, dislikes, interests and hobbies. Our wide activities calendar suits everybody’s preferences and makes sure everyone can take part in what they want when they want.


The Orford House Care Team is dedicated to making a positive difference in all our residents’ daily lives.“


Frequently Asked Questions about Orford House Residential Care Home

What types of Care is Orford House Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orford House Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Orford House Residential Care Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Orford House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orford House Residential Care Home to the centre of Coulsdon?

0.9 mile(s) as the crow flies, distance by road may be significantly further.