Brook House

72 High Street, Riseley, Bedford MK44 1DT
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9.2 44 Reviews
  • Brook House, Bedford
Brook House is a converted Grade II listed building, where professional care is practised alongside support for an active and entertaining lifestyle.

Dedicated care workers take pride in a friendly and respectful service, having been established as a family-run home and also offering a day care centre service to the local community.

Meals are made using freshly sourced local produce and key workers are in place to safeguard each individual.

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Care Provided by Brook House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Belinda Kemp (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for Brook House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,000
    • Self-Funded Residential Dementia Care £975 – £1,000
    • RESPITE Self-Funded Residential Care up to £975
    • RESPITE Self-Funded Residential Dementia Care up to £975
  • (these prices are only a guideline, please contact Brook House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brook House has protected meal times. Visitors welcome at any other time but please avoid visiting before 10am, lunchtime which is 12.30-2.00pm. And tea time which is 4.45-5.45


  • Parking

  • The home has a private car park which visitors welcome to use, alternately parking on the road outside is allowed


Brook House Reviews (44)

Total of 44, showing 1-20
9.2

Brook House has a Review Score of 9.2 (9.188) out of 10, based on 4 reviews in the last 2 years. Over all time Brook House has 44 reviews.

Overall Experience

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Date Published

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Review from Jackie Z (Friend of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a weekly visitor to Brook House, I have always been impressed by the staff and how they look after the residents with such care and patience. They always address the residents by name and explain things to them, thus ensuring they are not confused. I have been visiting the husband of a friend, now
deceased, and he is treated with great respect and his choices are always adhered to. I would recommend Brook House to anyone looking for residential care for a loved one.

Reply from Belinda Kemp, Manager at Brook House

Thank you Jackie for your kind words. It is much appreciated and certainly a message I will pass onto the staff


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Review from S A (Wife of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very happy with the care my husband receives at Brook House. The staff are always helpful and friendly. My husband seems very happy in their care and is always looking well cared for.

Reply from Patricia Mabbott, Manager at Brook House

Thank you for your lovely review.
I will pass on your comments to our lovely team.


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Review from P W (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home staff, rooms, food, and location are all excellent in my opinion. I cannot think of any negatives and am happy with the care provided.

Reply from Patricia Mabbott, Manager at Brook House

Thank you so much for your lovely review. Caring for your father is an absolute pleasure.


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Review from Angela H (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here since April this year, and they have all been so lovely to her and our family. Nothing is too much trouble for them. She can sometimes be very difficult but they always treat her kindly and have a lot of patience. We feel so much relief that she is now safe and being looked
after so well by them all. We can't thank them enough and would recommend them to anyone.

Reply from Patricia Mabbott, Manager at Brook House

Thank you so much for your kind words.
We are so pleased to have been able to facilitate Mum's care. I will pass on your thanks to the team.


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Review from Myles M (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Managing Director and the Manager along with all their staff have been excellent over the last 3 years looking after both my parents, Sadly my Dad passed away recently but the care and attention they give to my mum have been great.

Reply from Patricia Mabbott, Manager at Brook House

Caring for both your mum and dad has been an absolute pleasure. Your Dad is sorely missed by us all but both your mum and you continue to be a part of our extended family. We are happy to help however we can and will always continue to do so.


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Review from Maureen C (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Brook House for almost three years. She entered just before lockdown which was a difficult time for everybody but she was made so welcome by all the staff. She settled well in spite of covid restrictions. The staff are all so friendly and make all family members so welcome
at all times, but are also very comforting when times are tough! Mum celebrated her 100th birthday whilst there and the effort all the staff made was amazing, it was a brilliant day! I would never hesitate to recomend Brook House, friendliness and fun are key elements there!

Reply from Patricia Mabbott, Manager at Brook House

Thank you so much for this lovely review.
As you know it was pleasure to be able to celebrate Mum's birthday with her.


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Review from Sarah B (Relative of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this wonderful residential home for your loved ones. The staff and carers are so warm and friendly and the care they give to their residents is incredible. It certainly gives our family peace of mind knowing our beloved mum is receiving great care.

Reply from Patricia Mabbott, Manager at Brook House

It was a pleasure meeting you, we look forward to seeing you again very soon.
Best wishes,
The Brook House family.


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Review from N A (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has come on in leaps and bounds, with excellent care from staff in Brook House. She arrived in June, bed-ridden and being fed teaspoons of blended food and can now weight-bare and feed herself food and drinks. Mum always seems very settled and happy when we visit and comfortable with all the staff.
She is encouraged to mix with other residents and being cared for extremely well by a team of caring, patient staff.

Reply from Patricia Mabbott, Manager at Brook House

Thank you for your lovely review. We are all very fond of 'Mum', as you know. It has been fantastic to see the improvements in her.


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Review from Richard P (Wife of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and the staff are helpful.

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Review from L H (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are really good. They talk to my mum, have a conversation, laugh and talk about everyday subjects. Also supplied all the equipment needed to live safely and comfortably in the home.

Reply from Patricia Mabbott, Manager at Brook House

Thank you so much for taking the time to complete the review. We pride ourselves on our family atmosphere and including our residents' in their care. It is a pleasure to care for your mum.


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Review from Gillian B (Wife of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and has been a resident at Brook House since May 2019. The care at Brook House is second to none, I can't speak highly enough about the way he has been loved and cared for by all the staff from management downwards. The last year has been extremely challenging for all, and
for me, as due to being unable to visit for most of that time. However, I feel complete trust in them, and I knew that he was being cared for in the away I would wish. Brook House is quite simply a lovely, caring 'home from home' for all its resident, and they care about the relative too. Bless them all.

Reply from Lesley Atkinson, Company Director at Brook House

It has been a pleasure looking after him and getting to know you. He brings a smile to our faces.


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Review from A P (Friend of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Owing to my friend having no family I am her only link to the past. Care for the last 3 3/4 years has been kind and professional as she slowly deteriorates. She seems happy in her surroundings when I visit weekly.

Reply from Lesley Atkinson, Manager at Brook House

Thank you for your kind comments. I will pass them to the care assistants


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Review from Esther T (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad is well looked after. The meals are lovely and the staff are very friendly and helpful.

Reply from Lesley Atkinson, Manager at Brook House

Thank you for the review. It is a pleasure to look after your dad.


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Review from Z G (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad is looked after as well as can be expected. The home-cooked meals are good and the cook made our dad a beautiful birthday cake. Staff and management are always very friendly and a cuppa is always offered.

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Review from A P (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Brook House since 2016. She receives excellent care from a wonderful team and I am very grateful for their assistance and dedication to my mother. I do not live locally to the home and it's good to know that I can trust them to take care of her and let me know if there
is a problem or if I have concerns after speaking to her, I can contact them.

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Review from Lynda W (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A small home with a very friendly and homely atmosphere. Visitors are always greeted with a smile by the staff who are also very polite, they know my name and who I am visiting. Their care and patience with the residents are second to none. The courtyard is a lovely place to sit in and on sunny days
residents are allowed to have their meals out there if they wish to. It is a home where residents are the first priority, it is a home from home.

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Review from Ann H (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is excellent. The meals are top class. The building is very clean and well looked after. The staff are very friendly. The rooms excellent, each room has a colour TV and there is a library with dozens of books, DVD's that we can borrow. Every so often we have entertainment.

Reply from Lesley, Atkinson at Brook House

It is a pleasure to look after you and thank you for your comments.


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Review from Stephen S (Son of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in and out of Brook House for the last 3 years and we cannot speak highly enough of the care, attention and support that has been afforded to her in that time. We have nothing but praise for all the staff. Nothing is too much trouble. She hasn't always been the easiest person to deal
with, due to her illness but this hasn't affected the way the staff have gone about looking after her.
Seeing our mother happy and much better after all this time is fantastic and again is a testament to the staff as this wouldn't have happened without them, which she has on occasions said herself.
This aside, what has also been so much appreciated is the support the management have given us. This has helped us so much in what have been very testing times for us as a family as a whole. Thank you.

Reply from Lesley Atkinson, Manager at Brook House

Thank you for the support you have given the home over the years. Your mum is a pleasure. I think we just work well together and are a great team.


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Review from Jackie J (Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Brook House for a short time, unfortunately, but during her time there staff were extremely caring, attending to her personal needs and treating her as an individual.
They could not do enough to make it feel home from home and I am truly thankful for the care Mum received.

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Review from Paul M (Son of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very caring with excellent dedicated, professional and kind staff. Mother is very well looked after, treated with dignity at all times (despite not always being all that easy due to her various conditions). There is always a lovely welcome on arrival and mother loves to sit in the garden
when the weather allows and she is often taken out to the garden. Management is very strong and communication is very good. We even had our family Christmas in the conservatory (also father with mother) as she was unable to leave the home - very special. I would really recommend it.

Reply from Lesley Atkinson, Manager at Brook House

Thank you for your kind words. We always try to provide the best care and support to residents and families.


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Current Review Score: 9.2 (9.188)

Overview of Review Score

The Review Score of 9.2 (9.188) out of 10 for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Brook House is calculated as follows: ( (39 Excellents x 5) + (9 Goods x 4) ) ÷ 48 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Brook House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Patricia

Patricia Mabbott

Job Title: Manager

Joined: 2012

I first started working at Brook House in 2012 as an Apprentice Carer and instantly felt as though I had found a home from home.
Brook House is at it's heart a family home and our dedicated and friendly team keep this ethos with our core values, 'Dignity, Care and Respect'.
During my time at Brook House I have seen many professional and personal changes and the staff and residents have been with me every step of they way.


Sophie

Sophie Cutting

Job Title: Deputy Manager

Joined: 2020

Soph started at Brook House during the start of Covid and has been an asset to the Brook House family.
Soph is qualified to Level 3 NVQ and has become a champion in several specific areas of care.


Frequently Asked Questions about Brook House

What types of Care is Brook House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook House provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brook House have?

There are 14 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Brook House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook House to the centre of Bedford?

8.1 mile(s) as the crow flies, distance by road may be significantly further.