Brook House

72 High Street, Riseley, Bedford MK44 1DT
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9.2 44 Reviews
  • Brook House, Bedford
Brook House is a converted Grade II listed building, where professional care is practised alongside support for an active and entertaining lifestyle.

Dedicated care workers take pride in a friendly and respectful service, having been established as a family-run home and also offering a day care centre service to the local community.

Meals are made using freshly sourced local produce and key workers are in place to safeguard each individual.

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Care Provided by Brook House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Belinda Kemp (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for Brook House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,000
    • Self-Funded Residential Dementia Care £975 – £1,000
    • RESPITE Self-Funded Residential Care up to £975
    • RESPITE Self-Funded Residential Dementia Care up to £975
  • (these prices are only a guideline, please contact Brook House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brook House has protected meal times. Visitors welcome at any other time but please avoid visiting before 10am, lunchtime which is 12.30-2.00pm. And tea time which is 4.45-5.45


  • Parking

  • The home has a private car park which visitors welcome to use, alternately parking on the road outside is allowed


Brook House Reviews (44)

Total of 44, showing 41-44
9.2

Brook House has a Review Score of 9.2 (9.188) out of 10, based on 4 reviews in the last 2 years. Over all time Brook House has 44 reviews.

Overall Experience

  • 26
  • 18
  • 0
  • 0
  • 0

Date Published

44
0
1
4
40

Review from J W (Daughter of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are pleased with every aspect of care our mother receives at Brook House.

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Cleanliness

Treated with Dignity

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Review from Chris U (Son of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good personal care shown by the homes staff in relation to on going medical issues experienced by my elderly mother. Concern shown to ensure best possible outcomes for her in the light of her individual situation and in liaising with local healthcare institutions and professionals.

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Review from P M (Daughter of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering "Brook House" it is a very friendly and welcoming feeling, staff are very pleasant and helpful. My father has vascular dementia and at times can be very hard to deal with, but they cope with him very well, under the circumstances. Cleanliness in the home is very good and his bedroom is
always lovely and clean owing to the care of the staff.

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Review from M W (Niece of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very kind and caring. A higher than average ratio of staff to patient/residents meant that there were always at least 4 or 5 people on duty. Plenty of young care workers as well as older more mature- so a good mix. I liked it that they had pets (2 cats and a dog- chickens in the garden)
very home from home environment.

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Current Review Score: 9.2 (9.188)

Overview of Review Score

The Review Score of 9.2 (9.188) out of 10 for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Brook House is calculated as follows: ( (39 Excellents x 5) + (9 Goods x 4) ) ÷ 48 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Brook House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Patricia

Patricia Mabbott

Job Title: Manager

Joined: 2012

I first started working at Brook House in 2012 as an Apprentice Carer and instantly felt as though I had found a home from home.
Brook House is at it's heart a family home and our dedicated and friendly team keep this ethos with our core values, 'Dignity, Care and Respect'.
During my time at Brook House I have seen many professional and personal changes and the staff and residents have been with me every step of they way.


Sophie

Sophie Cutting

Job Title: Deputy Manager

Joined: 2020

Soph started at Brook House during the start of Covid and has been an asset to the Brook House family.
Soph is qualified to Level 3 NVQ and has become a champion in several specific areas of care.