Review from C W (Day Care) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience

I am so pleased with the home, care and attention my mum receives. The food and the cleanliness is excellent. The staff and management are all wonderful. I could not wish my mum to be anywhere else. Everyone at Carrington House are all excellent! Well done.

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Review from C G (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience

Words cannot express how grateful we are as a family. Transition to Carrington House from home was dealt with respect and care.

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Review from G C (Wife of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience

This is the first time I have experienced a care home. My husband has dementia with challenging behaviour.
I can honestly say; that all the staff at Carrington House are the most caring people you could wish for; to look after your loved one.
Nothing is too much trouble for them. It amazes me they

said to be unskilled workers; to me, this is clearly not so.
The home is extremely well run, which is always down to good management. There is always plenty of good home-cooked meals as I have seen for myself. Cannot fault this home.

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Review from C D (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

Really understanding staff, always trying to do their best to look after the residents. I have complete confidence that my mum is being really cared for and this makes it so much easier for me to accept her being in a care home. The move was, and still is, difficult for me to fully accept, but the staff

have shown me so much understanding too and this has been a great help.

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Review from Sue K (Wife of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience

Exceptionally caring and cheerful staff. Their interaction with residents, whatever their mental capacity, is outstanding.
Activities on a daily basis are good and varied. Food and drinks are plentiful and all visitors are made to feel welcome. My husband is responding well to this caring environment.

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Review from M B (Wife of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been in Carrington House for seven months. I have always found the staff very professional and friendly and my husband likes them. The management are very approachable and friendly.

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Review from Elizabeth Crawford B (Sister of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience

I go in every other day. Every time we go, everything is clean and tidy. Everyone in there is always clean. They give food every two hours. I am well satisfied that my sister has everything she needs and more.

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Review from Pamela W (Wife of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

Though not the most attractive of care homes I have seen, the dedication and quality of care given by the staff is truly remarkable and unsurpassed by any other similar establishment I have visited. All, without exception, care deeply for the residents and do their best to make them happy.

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Review from R C (Wife of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

Since September Carrington House has good management. Thanks.

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Review from Trevor F (Wife of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

I have found all the staff are very kind and considerate at all times, I could not ask for any more. The plac3e is wonderful.
Thank you very much for taking care of my wife.

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Review from Trevor N (Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience

My time at Carrington has opened my eyes about life from the carers to the residents to the admin staff they do a marvellous, rewarding, caring service. Lastly, all the staff at Carrington are naturally good, honest people. I will miss them so much and I will keep in touch with everyone at Carrington.

All the staff here are amazing, they go about their duties like a well-oiled machine. They are all in sync. Being not an easy career they do their duties with gusto, nothing phases the whatever the task given them. In my opinion, they love their duties with pure heart on their sleeves. I have gone through a rough patch but how they handled me, they put more than a smile on my face. They are my angels and all the resident's angels. By the way, they handle difficult situations is unbelievable. The food here is very, very good, well carried, cooked to perfection and I should know as I was in the kitchen with my father from the age of eight. Considering there is an average sixty residence that need feeding that, on its own, is no mean feat. On hygiene, ten out of ten throughout the building. Management there is the key to the smooth running of this care home.

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Review from Pauline W (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience

My mother is so happy in this care home. All her needs are met by many of the caring friendly staff. There is always someone to talk too. This makes us happy to see that she is happy. She always recommends the home to everyone she meets.

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Review from Vince (Son-in-law of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience

Under staffed, no activities for residents, no stimulation for residents, soiled furniture in communal areas.

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Review from Colin W (Husband of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

My wife has been in the care home for just over 2 years and during that time has received excellent care and kindness by all staff. The management has always kept me well informed regarding medication and any illness if a doctor has attended. Activities are well provided, however, it is difficult to

involve some residents (my wife is one) who has a short concentration span.

Overall, I have no complaints or concerns regarding the care home and would recommend it to anyone.

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Review from Isabel H (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

My father is receiving excellent care and is very well looked after.

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Review from Karen G (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience

The care home is clean and comfortable. The staff are exceptional. Each and every one of them are kind and caring and have a genuine affection for all the residents. I have been visiting my father virtually every day since the end of March 2017. I go at various times of the day and evening and have

never seen any member of the staff treat a resident with anything other than respect and kindness. My father is always happy and comfortable with all of the staff.

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Review from Sydney L (Cousin of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience

Following my cousin's death, it took two requests plus at least one reminder over six months to obtain a refund of fees paid in advance. The visitor's book is often full with no additional pages provided. Visitors are not informed that all security doors used the same code. Incoming mail for residents

was left in the entrance area for their visitors to pick up, often letters months old were still there.
It was difficult to find a quiet place to talk when I visited. There was no dedicated small room for visitors, I usually went into the conservatory and my cousin was brought in. It was not particularly warm and often other residents interrupted. The conservatory was also used as a dining room and tables were often being laid during my visit.
While my cousin's en suite bedroom was adequate, the resident's lounges seemed to have nothing more than large screen TV's and chairs around the walls.
There seemed to be a high turnover of staff.
Following my request (I live 90 miles away) I was eventually kept informed (phone, email) when my cousin needed medical attention.

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Review from Vickie D (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience

Visiting mum is a pleasure. The care home is bright, cheery and lively. It is well run, the staff are friendly and go out of their way to help and keep the residents happy. It is very clean and tidy. The bedrooms are airy and the residents are able to personalise them. We visited quite a few care homes

when deciding where mum should be and this one fitted all her needs, without being geared for people wanting to do classes like yoga etc, which at 93 my is unable to participate in. Mum is very happy and I can't thank the staff and management enough.

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Review from Sue B (Daughter-in-law of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience

The best thing about Carrington House are the staff. They are always friendly, polite and helpful to us when we visit. My mother-in-law is treated with dignity and the standard of general care is always seen to be excellent.

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Review from Shirley W (Daughter-in-law of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience

I would like to say how well my mother-in-law was looked after in her time at Carrington House. The way the staff were with her and us could not be faulted and how well we were treated on her passing. Thanks to all.

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Carrington House

Care Provided by Carrington House

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Funding & Fees Guide for Carrington House

Facilities