What types of Care is Bedford Charter House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bedford Charter House provide?

Day Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Bedford Charter House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bedford Charter House to the centre of Bedford?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Bedford Charter House care home, 1B Kimbolton Road, Bedford, Bedfordshire MK40 2PU

Review from G H (Wife of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience

Bedford Charter House has a lovely atmosphere. It is light and airy, and a welcoming scent as you enter. Staff are very friendly and become like new family members. They care for my husband as I would have done when I cared for him at home. The garden is lovely and cared for so walking around it is

a lovely peaceful experience. The manager is very approachable and caring too.

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Review from P S (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience

Care is good and some staff are a lot more experienced than others. Sometimes feel care needs to be more tailored to resident and give resident more personal choice. Security, facilities and activities are excellent, rooms are a good size and residents feel safe and comfortable. Well managed and management

will readily address any issues.

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Review from Nicholas H (Husband of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience

My wife was in Bedford Charter House for four-plus months and during that time, she received excellent care from professional and diligent staff who responded to her every need. She wasn't the easiest of residents to manage but she was treated with respect and dignity at all times by very happy and

friendly staff, always addressed by name by all the staff with laughter and smiles. She responded to their smiles with her own and after her settling in period, was a happy to live there.
The home is spotlessly clean and secure, decor modern, the food varied and tasty, the record keeping excellent and response times to necessary interventions quick and efficient. The activities schedule is amazing with something happening, AM and PM, every day of the week and the residents encouraged to take part.
It really is a lovely home and you felt that you were part of the Charter House family from the moment you walked in by all the staff. Unfortunately, my wife's needs changed to nursing care so we had to move on.

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Review from Annemarie W (Respite Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

From the minute I walked in, I was greeted with such warmth, I found the staff to be so caring and supportive. It was just what I needed to make progress after my operation.
Wonderful food, I will miss it!
Great activity programme, so appropriate for the service users.

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Review from Russell C (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience

Dad was a resident at Bedford Charter House for three years until he passed away at the end of July 2024. The care he received was generally excellent and, although he would have rather been in his own home, he understood, and accepted, that he required full-time care. The carers were always attentive

and friendly which helped Dad settle and make the most of his time there. He often didn't feel very sociable, he was immobile so relied on carers to take him and bring him back from activities but with encouragement, he joined in which massively helped his overall demeanour and mood.
Sadly, Dad deteriorated rapidly after his 101st birthday and the end-of-life care (from everyone, from reception through the carers to management) was excellent, for which we will always be grateful.

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Review from Derek C (Respite Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience

A wonderful experience, kind carers and staff.
Better than I could have imagined. I was so happy and cared for.

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Review from Trevor B (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience

Our father has been a resident at Bedford Charter House for just under three years as a dementia resident on the first floor.
The dementia unit is, firstly, very secure. It also has a dedicated team of staff which, in itself, is helpful to dementia residents who will appreciate a continuously steady

team of carers. Our father seemed relatively settled and had good positive relationships with staff members. Whilst never easy to deal with our father, due to his problems, the staff were always very happy dealing with him and were very saddened to see him pass away. I'd like to pass on my personal, huge thanks to the professional service that the whole team at Charter House has provided. Thank you.

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Review from S W (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience

My mother had been at Bedford Charter House since April 2023. Her needs increased after she fractured her hip.
The staff were always attentive and her care was tailored to her needs. Always polite and treated Mum as an individual.
Room and wider areas always clean.
Laundry done in a timely manner.
End-of-life

care was excellent.
Thank you.

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Review from Rowena N (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience

My mum was in Charter House for only ten months, and during that time, she was very happy, enjoying her own room, some of the activities and the relationships that developed with other residents, as well as staff. As a family, we are so grateful for the care, support, compassion and friendliness given

to Mum and to us; nothing was too much trouble. The staff looked after her as if she was one of their own family, especially during the last month or so as Mum's health gradually deteriorated. We would like to send a big thank you to all at Charter House.

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Review from Karl R (Son of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience

Bedford Charter House Care Home was professional, compassionate and flexible from the very first phone call when I enquired about respite care for Dad. As an example - it was just five hours from that first call to Dad settling into his room! Although his stay was not meant to be permanent the team

gave him the same amount of attention as if it were. The transition to a permanent stay there was also seamless. The facilities and variety of activities are excellent and the consistency of personnel is impressive. On top of all that, it was immensely reassuring to know that as a housing association, the owners of Charter House were not continually motivated by profit-making. All in all, Dad's experience there, right up to his final stay in hospital, was five stars!

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Review from Sally M (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience

My father was in Charter House for only 10 weeks but from beginning to end he was looked after with such care and compassion. He loved the food, enjoyed the activities and found that staff were very responsive to his needs.

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Review from A H (Husband of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience

I could not praise too highly, the professionalism, dedication to their work and kindness to my wife during her stay in Bedford Charter House from August 2017 until her sad death on the 10th of August this year. The staff went out of their way to comfort and help her in the last weeks as her life drew

to a close also their consolation to me after her death.

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Review from Richard D (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

Professional caring staff at all levels. Very clean and welcoming care home.
Reception was very professional and polite, and the standard of nursing and care was very good. Gave my father the care and respect he needed during his stay. Good communication with his relatives. The family would like to

give this care home a big Thank You!

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Review from A L (Wife of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience

My husband moved into Charter House in the summer of 2022 after a massive stroke. Charter House was just lovely! They quickly got the hang of my husband, welcomed him, helped him, laughed with him and gave him great respect. The care was excellent.
The atmosphere created was a friendly one and so several

residents took both my husband and me under their wing. My husband was young for a care home, so he did not join in many activities but there was a fair range. His room was excellent with enough space and the opportunity to personalise it as much as he wanted. And the cleaners were stars! Again, friendly and kind and very good at their jobs. And the laundry man deserves a medal. My husband had coeliac disease and also became quite difficult with food hence 3 stars. As my husband had to have many trips to the hospital, I was also glad for the efficiency of routine and emergency medical care.
Thank you to all the team. You were there at a very difficult time and came up trumps.

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Review from Jeremy B (Son of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience

The staff coped admirably with my mother and were always helpful, friendly and approachable.
Covid restrictions were in place for a lot of the time, and again the staff policed this well.
Initially, Mum was in for some respite care, but it became obvious that Mum needed full-time care, we did look

at a few other homes, but thankfully, a room became available in Charter House, which was a relief for the family.

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Review from Helen B (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience

My heartfelt thanks go to the staff at Charter House for their care and compassion.
They bring smiles and laughter to Mum and have indeed become members of her extended family.
It is a great comfort to know Mum is happy.

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Review from W B (Wife of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience

He was worried about having respite, but he knew I needed a break. He loved the food and the choices. He was with people who do not have dementia, which was of great concern to him. The room he had was on the ground floor, and he loved that. He is quite happy to go in again, which is a great relief

to me.

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Review from A E (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

Friendly and caring staff have helped my mother settle into Bedford Charter House and enabled her to receive a high standard of care. Communication is first-rate and the environment and facilities are excellent.

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Review from Colin B (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience

The care and attention given to my mum while she was at Charter House was excellent. She was happy there, made some new friends and felt safe and comfortable. She liked the choice and quality of food provided and had no issues with the cleanliness and facilities provided.
The staff were friendly and

attentive when giving care to mum, and the family are very appreciative of the care she received throughout her time there and particularly during the palliative care stage.
Would not hesitate to recommend this home.

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Review from J S (Daughter of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother has just spent 2 weeks at Bedford Charter House. She has dementia so couldn't tell me much about her stay but she did say the staff were very nice and looked after her well. I also found the staff to be lovely extremely helpful and caring towards mum. The room was basic but clean and comfortable

for her. The security was excellent with codes for every door and I felt happy that she was safe in their care.

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