Bedford Charter House

1B Kimbolton Road, Bedford MK40 2PU
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9.5 41 Reviews
  • Bedford Charter House, Bedford
Bedford Charter House is a purpose built care home with a warm, friendly and homely atmosphere. Unlike many care homes, Bedford Charter House is proud to have a reception service which is operational during office hours.

The care home offer a wide range of activities to meet the needs of all residents to help stimulate and entertain them during their stay with us. Bedford Charter House can accommodate a number of residents and provide respite and day care facilities.

All of the rooms have en-suite wet room facilities, a TV, telephone point and Wi-Fi. Although residents can bring their own furniture, all the rooms are fully furnished.

Bedford Charter House is within walking distance to the local town centre, corner shops, post office, doctor's surgeries and churches.

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Care Provided by Bedford Charter House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Bedford Citizens Housing Association Ltd
  • Person in charge
  • Rebecca Reason (Head of Care Services)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for Bedford Charter House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,206 – £1,206
    • Self-Funded Residential Dementia Care £1,462 – £1,462
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
  • (these prices are only a guideline, please contact Bedford Charter House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bedford Charter House Reviews (41)

Total of 41, showing 41-41
9.5

Bedford Charter House has a Review Score of 9.5 (9.539) out of 10, based on 12 reviews in the last 2 years. Over all time Bedford Charter House has 41 reviews.

Overall Experience

  • 37
  • 4
  • 0
  • 0
  • 0

Date Published

41
3
6
12
29

Review from Sheila S (Daughter of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy with her stay at Charter House, she was made comfortable and treated with kindness and respect by the staff. Her room was spacious, homely and beautifully furnished with an en-suite bathroom. The food was enjoyable and always with a choice. She would have no reservations to
book another stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Bedford Charter House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Bedford Charter House is calculated as follows: ( (105 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Bedford Charter House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 12 Positive Reviews ÷ 14.4 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Marie

Marie Taylor

Job Title: Chief Executive

Joined: 2017

Marie joined BCHA in February 2017 following a long and interesting career at BPHA as Head of Supported & Retirement Housing. Marie brings with her a wealth of experience and knowledge; she believes that BCHA has a very strong staff team and Board who are enthusiastic about what the organisation does and the role they play in delivering great places to live and high-quality care and support to residents who need it.


Daria

Daria Musial

Job Title: Day Care Manager

Joined: 2017

Daria has worked in Charter House for a few years now. She enjoys her role as a day care manager and the difference BCHA make to our residents everyday. Daria uses the latest technology when managing the care setting and is helping to improve the service we provide. Daria is focused on our residents and provides the highest quality of care.


Anna

Anna Sullivan

Job Title: Night Manager

Joined: 1986

Anna has worked for Bedford Citizens housing association for over 35 years. Her current role within the company is the Night Manger.
She is very passionate about her job and believes In giving the best care possible to all our residents. She has always been a peoples person and is passionate about she does and making a difference in people’s lives.


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Agnieszka Budzynska

Job Title: Day Care Manager

Joined: 2019

Day Care Manager