Ridgeway Lodge Care Home

Brandreth Avenue, Dunstable LU5 4RE
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8.7 49 Reviews
  • Ridgeway Lodge Care Home, Dunstable
Ridgeway Lodge Care Home offers personalised residential and residential dementia care to older people in a bright and spacious setting.

The home is ideally situated in a residential area in the heart of Dunstable, providing residents with plenty of opportunities to get involved in the local community. The team regularly arrange events with local schools, charities and businesses in the area to keep residents involved and active with their peers.

The comfortable sitting rooms, welcoming dining areas and landscaped sensory garden and patio offer plenty of space for residents to chill out, socialise with other residents and loved ones and enjoy their hobbies and interests. They also benefit from onsite facilities like the hair salon, nail bar and pub, meaning there is never a dull day at Ridgeway Lodge.

By getting to know each individual resident, the team at the home work hard to offer an engaging lifestyle for every person, no matter their interests. The activities programme offers varied levels of participation, allowing residents to get involved as much, or as little, as they would like, and the cosy home offers plenty of quiet corners for residents who prefer a slower pace of life.

The whole team are always on hand to help residents settle into life at the home, and with kind care emphasised at all times, you can be sure that you're in the most capable hands at Ridgeway Lodge.

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Care Provided by Ridgeway Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michele Richards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ridgeway Lodge Care Home Reviews (49)

Total of 49, showing 1-20
8.7

Ridgeway Lodge Care Home has a Review Score of 8.7 (8.674) out of 10, based on 7 reviews in the last 2 years. Over all time Ridgeway Lodge Care Home has 49 reviews.

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Date Published

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Review from M W (Daughter-in-law of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mt mother in law's experience at Ridgeway Lodge Care Home was a happy and very settled one. In fact, she referred to it as her home, which was very comforting to us as her family. She loved her room which was always warm and comfortable for her. She also loved the staff, who were kind, caring, polite
and helpful. They all treated her with such dignity. In fact, they were all amazing and were all very sad when she recently passed away.

Reply from HC-One Limited, Administrator at Ridgeway Lodge Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your mother-in-law received at Ridgeway Lodge care home, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from P S (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Based on my observations during this period I feel that every effort has been made to give my Mother the best care possible. I was concerned about how we would manage the holiday period. However, the range of activities offered helped to make it a relatively stress-free Christmas and I am very grateful
for this. Thank you.
I enjoyed the Christmas party! Great that Mum was encouraged to dance.

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Review from C B (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here 2 weeks and we are very happy with the care.

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Review from S N (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are kind. All staff are professional. Ridgeway Lodge is hygienically clean but there are some minor DIY jobs needed. Windows needs cleaning too.
My Mother is safe and cared for.
Sometimes basic food stuff are not available which seems odd - no porridge!
Food quality and temperature (cold)
is the only thing my Mother complains about.
Everyone is friendly! They don't all wear a name badge.

Reply from Clare Sheehan, Careline Advisor at Ridgeway Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We will ensure your comments are shared with the team so that product availability where there is delivery issues can be monitored along with the temperature of meals served. Additionally, we will review our use of name badges and the general DIY areas you have flagged. We hope you will soon see improvements.


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Review from J T (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a friend moved to Ridgeway in the summer, have visited here three times and always found the staff and building environment to be welcoming and friendly. Arriving often after lunch, the cooking smells are fabulous. Christmas decorations and atmosphere are uplifting. Most importantly telling is
what my mentally it has lifted her enormously.

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Review from K W (Son of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good.

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Review from K F (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care and love shown to my mum for the past 18 months. My mum is the happiest and settled I have seen her for a good few years. All the staff are exceptional. They give their best at all times. The activities team, reception, and cleaners are all amazing and should
be very proud of the level of care they give. I believe this is a well-managed care home which provides excellent care and an environment we are always welcomed to when visiting.

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Review from M H (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my father the staff are always friendly and welcoming. The home always feels safe and the residents are well looked after. Any questions I have had are always explained and quickly resolved.

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Review from Denise B (Cousin of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin/aunt has been at Ridgeway for about seven months. She settled in really well with the help of the ever-attentive staff. The care and friendship shown to her have been superb and very much appreciated. I would definitely recommend Ridgeway to others.

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Review from Ian R (Son of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum, who usually lives in her own home has just spent two weeks 'respite' at Ridgeway Lodge.


She had a really good time there, and we found the staff to be very kind and caring towards the residents.


All of the staff seemed great - the 2 who I had the most dealings with were Claire and Justyna,

both of who really took the time and made the effort to make mum's stay very enjoyable.


Mum really enjoyed socialising with the residents and taking part in the daily activities.


The home looks lovely from the outside, appears very modern, clean and tidy, is recently refurbished so nothing looks too old or worn out, is well laid out, and offers a very safe environment for its residents.


The conservatory, lounge and dining rooms are all very nice too, as areas for people to meet in.


The bedrooms are fine, all with an en-suite toilet and sink.


All in all, I can definitely recommend it!


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Review from Paul H (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Ridgeway Lodge for approx three months. We are really happy with the home, and the staff have been amazing, cannot speak highly enough of them. Would recommend Ridgeway Lodge to anybody.

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Review from C E (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother took residence in August 2016 and stayed until she passed away in December 2021, suffering from advanced Alzheimers. The care staff were considerate and gentle and interactive with my mother in a kindly and chatty manner. My brother and I know our mother was quite content in her new home even
though her health and ability to communicate declined over the period of residence. Our dog was always welcome when we visited which was very nice.

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Review from Stella R (Wife of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff here enough. I wish I was filthy rich so I could send them all on a holiday they so deserve. Friendly but professional.

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Review from Jacqui D (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite Dad's confusion and understanding of his circumstances and moving to a care home, the staff have been excellent in helping him to settle. They understand his needs and encourage him to take part in activities. It is also good that it's local and I can visit him three times a week. Dad seems
very settled now despite his confusion (Alzheimer's)

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Review from Pamela B (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are so happy that we chose Ridgway Lodge for Mum's permanent stay. We have found all the staff so helpful and friendly and nothing has been too much trouble for anyone. Mum feels the same and she has settled in very well. Thank you to everyone.

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Review from David C (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What fantastic care your team provide my mum and dad. Whenever there are any issues I am contacted which allows me and my family to relax in the knowledge that you are providing the best support to my mum and dad and all of their family.

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Review from J T (Wife of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to have been quite happy there. Unfortunately, he can no longer construct sentences or write things down. He has answered the questions above. He would have liked a shower or more whilst he was there. He liked the food but would have liked visitors but understood that this was not available
because of illness in the home at the time.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Ridgeway Lodge Care Home

Thank you for the review and for supporting your husband to provide us with feedback regarding his stay at Ridgeway Lodge. We are grateful for all feedback received and I am pleased that your husband seemed happy whilst he stayed with us and understood our current commitment to remaining safe in these uncertain times. We will consider all of your comments to maintain the high standards of care provided to our Residents.


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Review from Anthony T (Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival here, my reception told me all the staff at all levels are very attentive. I've had 16 months here now, very happy. Thank you.

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Review from Janie D (Wife of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Ridgeway Lodge for over 2 years. He has dementia. Prior to the Covid-19 restrictions, I was able to 'pop in' to Ridgeway to see him and I have always been impressed and pleased with the kindness and care that the staff there give to the residents. The way they speak
to the residents and interact with them is lovely. I did have a worry about a situation with my husband's care and my concerns were taken seriously, I felt listened to and the situation was resolved quickly and easily. Throughout the Covid-19 pandemic, when visiting has been difficult or just not possible, the Ridgeway staff have explored every possible way of keeping in contact with loved ones. I have visited my husband in the garden of the care home, had some 'window visits' and now can visit him in a 'pod'. The safety and care of the residents has been the top priority and I have also felt cared for and understood in this difficult time.

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Review from Joan M (Sister of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is very happy at the home and is very complimentary about all the staff which is very reassuring as I live a long way from him. The staff senior are always helpful when I call and any matters raised are always dealt with efficiently.

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Current Review Score: 8.7 (8.674)

Overview of Review Score

The Review Score of 8.7 (8.674) out of 10 for Ridgeway Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.400 for Ridgeway Lodge Care Home is calculated as follows: ( (37 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 80 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.274 Points relating to the number of positive Reviews for Ridgeway Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 7 Positive Reviews ÷ 12.2 = 0.574

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Michele

Michele Tricker

Job Title: Home Manager

Michele is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents. She closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


Michele extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Michele remarked: “Seeing our Residents have a good quality of life is really important to me”.


Michele has also achieved much outside of work, with her proudest achievement being her four children who all work in the care sector as nurses or paramedics.


Outside of work, Michele enjoys looking after her four cats and relaxing with a cup of coffee and a book.


Frequently Asked Questions about Ridgeway Lodge Care Home

What types of Care is Ridgeway Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgeway Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ridgeway Lodge Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Ridgeway Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ridgeway Lodge Care Home to the centre of Dunstable?

1.1 mile(s) as the crow flies, distance by road may be significantly further.