Ridgeway Lodge Care Home

Brandreth Avenue, Dunstable LU5 4RE
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8.7 49 Reviews
  • Ridgeway Lodge Care Home, Dunstable
Ridgeway Lodge Care Home offers personalised residential and residential dementia care to older people in a bright and spacious setting.

The home is ideally situated in a residential area in the heart of Dunstable, providing residents with plenty of opportunities to get involved in the local community. The team regularly arrange events with local schools, charities and businesses in the area to keep residents involved and active with their peers.

The comfortable sitting rooms, welcoming dining areas and landscaped sensory garden and patio offer plenty of space for residents to chill out, socialise with other residents and loved ones and enjoy their hobbies and interests. They also benefit from onsite facilities like the hair salon, nail bar and pub, meaning there is never a dull day at Ridgeway Lodge.

By getting to know each individual resident, the team at the home work hard to offer an engaging lifestyle for every person, no matter their interests. The activities programme offers varied levels of participation, allowing residents to get involved as much, or as little, as they would like, and the cosy home offers plenty of quiet corners for residents who prefer a slower pace of life.

The whole team are always on hand to help residents settle into life at the home, and with kind care emphasised at all times, you can be sure that you're in the most capable hands at Ridgeway Lodge.

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Care Provided by Ridgeway Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michele Richards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ridgeway Lodge Care Home Reviews (49)

Total of 49, showing 21-40
8.7

Ridgeway Lodge Care Home has a Review Score of 8.7 (8.674) out of 10, based on 7 reviews in the last 2 years. Over all time Ridgeway Lodge Care Home has 49 reviews.

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Date Published

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42

Review from Louise (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum sadly died December 2020, she had been there for a long time and did enjoy walking around taking part in social events. She celebrated her 90th birthday there. The carers that looked after her were fab and I would like to say special thanks to all the staff. I can’t remember all the carers names
that looked after Mum but a massive thanks to one particular member of staff for making Mum smile and laugh and spending some time with Mum during her final days. It meant the world. You have such great management with fantastic skills. The carers who came to look after Mum after she passed, thankyou. I could tell how much Mum meant to you, especially for those that had worked there a long time. I will remember the fun and laughter I enjoyed being there at parties, singing and dancing, bazaars and fetes, Alzheimer’s walk.

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Review from P H (Son of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well looked after by caring and considerate staff.

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Review from V H (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were very caring for our dear late mum. They really loved her. Everybody was so nice and welcoming.

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Review from D H (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premises are always clean and well maintained. The rooms are modern and well furnished. The care staff are always friendly and caring towards the residents. The office are professional and efficient. The overall manager of the home is extremely helpful, caring and clearly builds good relationships with
residents and their relatives.

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Review from B E (Husband of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into Ridgeway Lodge in the spring of 2015. Before that, she was in a hospital for assessment of her Dementia.
She was sectioned for her violence towards me and her sister. She used to be a lovely caring person.
She now thinks The Lodge is her home. She still knows me as her husband after
all these years. She gets on well with the staff. She had a setback a water infection. She has lost her appetite for food. The staff have been brilliant in understanding her problems. She is improving slowly. Thank you.

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Review from T C (Son of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in the home for over 2 years. In this time I have never come across a bad issue.
The staff have treated my dad extremely well.

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Review from D R (Daughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When the care home my mother was living in closed their doors to dementia guests, I was completely devastated. My sister and I had to look for somewhere else and eventually found Ridgeway Lodge. From the moment she stepped in the door, I knew we had made the right decision. The staff welcomed her literally
with open arms and have done so since. The layout works for mum and she has become much more outgoing and stimulated. She loves the entertainment and ‘games’!
I don’t think we would ever have found a better place for her if we had carried on looking.

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Review from Paula F (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home today at 2.40 this morning and I honestly say two of the staff are a credit to HC-One.
They were calm, friendly, chatting to my dad, changed him then came back later to turn him. (Reposition him in bed) I was so happy to see how they worked together.
The way they were with my dad
as when I got there he was aware, chatting away.
Please pass on my gratitude to them both for doing a fantastic job. Thank you all staff and all the team.

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Review from Steve T (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely kind and respectful and take on board the wishes of residents and their relatives.

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Review from I B (Wife of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is at Ridgeway Lodge for respite at the moment. It has a very warm and welcoming atmosphere whenever you go there.
All the staff are very friendly and caring and always find time to speak to visitors as well as residents.

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Review from Susan C (Stepdaughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all good but there are some exceptional staff I would have liked to have named them to show the appreciation of my mum and all the family. It is an exceptional care home. My stepdad is treated very well with dignity and compassion.

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Review from S C (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support by the staff with residents. Respectful and quick response to issues raised. Room repainted within hours of request/asking. Staff are perfect and no problems what so ever.

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Review from L G (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Ridgeway Lodge is not the most luxurious home and may not have the best facilities, the most important feature is the staff.


They appear to have a genuine concern for the residents and that is the singular most important feature in any care home.


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Review from P F (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kindness show by staff is outstanding.

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Review from S E (Husband of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do find the manager very good and will listen and put right any of your concerns. I find the carers and team leaders work hard and do a good job looking after residents. I did have a few issues which have been resolved. Well done Ridgeway Lodge.

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Review from C B (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Ridgeway Lodge to be a very friendly, accessible and welcoming place. The staff are caring, involved, committed and compassionate and there is always something going on - coffee mornings, music and various activities. I am totally happy with the care my mother receives and would happily
recommend this home.

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Review from Dave M (Son of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgeway staff have been tremendous in supporting my 95-year-old mother who is suffering from advanced dementia. She has received care second to none, has a nice room, and a lovely meal and restrooms. I would heartily recommend this home.

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Review from Suzanne H (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was fortunate to have this home recommended to me by the husband of a resident. I was instantly impressed by the kindness and professionalism of staff. 18 months on and the home has been taken over by HC-One, who have built on existing strengths, sorted problems and generally improved the experience
of residents. My mother has told me that she now feels at home. Her physical and emotional health have improved, she is encouraged to join activities and food is excellent.

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Review from Gillian K (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several other homes with similar facilities in our area, my sister and I chose Ridgeway Lodge because we felt that in all respects it would provide everything our mum would need to be happy, safe and well cared for. Mums room looks as much like home as is possible under the circumstances.
The arrangement of the private rooms and lounges form a square and thus create the perfect way for those with dementia to walk around and always end up at their own 'front door'. The dining rooms have a 'cafe' feel to them. The management and staff, from carers to cleaners and laundry are friendly and kind. Brilliant! I cannot fault them. The food looks and smells delicious. Nothing is too much trouble for the team, upstairs and downstairs. Plenty of organised activities since mum's arrival in November 2017, ballroom dancers, ukulele band, singing, visits from a nursery school and a talent show to name a few! Thank you very much.

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Review from Mary S (Wife of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and friendly atmosphere as soon as you walk through the door. All staff are very caring towards family and residents and always find time to talk to residents and visitors.

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Current Review Score: 8.7 (8.674)

Overview of Review Score

The Review Score of 8.7 (8.674) out of 10 for Ridgeway Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.400 for Ridgeway Lodge Care Home is calculated as follows: ( (37 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 80 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.274 Points relating to the number of positive Reviews for Ridgeway Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 7 Positive Reviews ÷ 12.2 = 0.574

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Michele

Michele Tricker

Job Title: Home Manager

Michele is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents. She closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


Michele extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Michele remarked: “Seeing our Residents have a good quality of life is really important to me”.


Michele has also achieved much outside of work, with her proudest achievement being her four children who all work in the care sector as nurses or paramedics.


Outside of work, Michele enjoys looking after her four cats and relaxing with a cup of coffee and a book.