Ridgeway Lodge Care Home

Brandreth Avenue, Dunstable LU5 4RE
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8.7 49 Reviews
  • Ridgeway Lodge Care Home, Dunstable
Ridgeway Lodge Care Home offers personalised residential and residential dementia care to older people in a bright and spacious setting.

The home is ideally situated in a residential area in the heart of Dunstable, providing residents with plenty of opportunities to get involved in the local community. The team regularly arrange events with local schools, charities and businesses in the area to keep residents involved and active with their peers.

The comfortable sitting rooms, welcoming dining areas and landscaped sensory garden and patio offer plenty of space for residents to chill out, socialise with other residents and loved ones and enjoy their hobbies and interests. They also benefit from onsite facilities like the hair salon, nail bar and pub, meaning there is never a dull day at Ridgeway Lodge.

By getting to know each individual resident, the team at the home work hard to offer an engaging lifestyle for every person, no matter their interests. The activities programme offers varied levels of participation, allowing residents to get involved as much, or as little, as they would like, and the cosy home offers plenty of quiet corners for residents who prefer a slower pace of life.

The whole team are always on hand to help residents settle into life at the home, and with kind care emphasised at all times, you can be sure that you're in the most capable hands at Ridgeway Lodge.

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Care Provided by Ridgeway Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michele Richards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ridgeway Lodge Care Home Reviews (49)

Total of 49, showing 41-49
8.7

Ridgeway Lodge Care Home has a Review Score of 8.7 (8.674) out of 10, based on 7 reviews in the last 2 years. Over all time Ridgeway Lodge Care Home has 49 reviews.

Overall Experience

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  • 24
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Date Published

49
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42

Review from Anthony F (Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Ridgeway Lodge for 12 months. During this time I have progressed from being very unwell to a situation where I am able to look forward to being independent in the foreseeable future. The staff have always been willing to listen and help me progress with my general health.

Reply from Jayne Duck, Customer Services Administrator at Ridgeway Lodge Care Home

Thank you for your review. I'm so glad to hear that your health has greatly improved and hope that it continues to do so.


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Review from Dorothy J (Wife of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to say that I couldn't ask for better care for my husband.
The dignity etc is also first class, as are the activities. It is great to have no worries regarding all areas. The manager has made a big difference in many areas too.

Reply from Jayne Duck, Customer Services Administrator at Ridgeway Lodge Care Home

Thank you for your review. It is lovely to hear that you don't have to worry about your husband knowing that he is cared for so well and I hope that he is enjoying the activities etc.


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Review from Gloria S (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ridgeway Lodge Care Home are all such wonderful people. Nothing is too much trouble and they ALL go above and beyond the call of duty. I have visited a few friends and relatives at different care homes and nothing compares to Ridgeway Lodge Care Home, it is one of the cleanest, tidiest
and looked after home I know of. If you go to one of the staff with any concerns, they try and rectify it as soon as humanly possible. They are all happy to listen to residents and visitors alike. I am only too happy that we have found the perfect home for my Mum. Well done Ridgeway Lodge Care Home and staff

Reply from Jayne Duck, Customer Services Administrator at Ridgeway Lodge Care Home

Thank you for your review. This must give you such peace of mind knowing that everything is taken care of and that you are kept informed of everything.


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Review from Christine H (Sister of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's health changed and prevented her from independent living. On arriving at Ridgeway, we were greeted and welcomed warmly. The staff have been very supportive to my sister and help her to adjust to her new surroundings.


The food and care are amazing and the benefits to my sister are huge.

She is now hopefully staying permanently and is very happy here.

Reply from Jayne Duck, Customer Services Administrator at Ridgeway Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from James S (Husband of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ridgeway Lodge has a warm and friendly atmosphere as soon as you enter. The staff really care for their residents and treat them with respect and dignity. The home is always clean and welcoming.

Reply from Simone Berkeley, Customer Service Advisor at Ridgeway Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing them with us; we will pass the comments onto the home manager.


The Bupa Customer Care Team.


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Review from Shaun (Son of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for better care for my mother, she seems happier and more content than she has in years. The care of the staff, the cleanliness of the home. Everyone has a smile and pleasantries when we visit.
Thank you to all the staff, caring/nursing, cleaners and the cook.

Reply from Jayne Duck, Customer servicies administrator at Ridgeway Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Terri D (Daughter of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over a year, the staff are so caring, considerate, and often go above and beyond to assist the resident's and their family. Without question I would recommend this care home.
Thank you for everything.

Reply from Rose Pickering, Customer Service Administrator at Ridgeway Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Helen W (Daughter of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very helpful, kind and considerate. They treated my dad with the dignity he deserved. My overall assessment of my fathers stay was of a high standard. We would like to use the facility again.

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Review from Geoff S (Son of Resident) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away at Ridgeway Lodge after nearly two years as a resident. We as a family have been totally satisfied with all aspects of her care. We moved mum to Ridgeway Lodge from her home in Kent in order to be nearer us and this was a worrying time for us given her age at the time (90)
and her frailty. In fact it turned out to be the best thing for mum due to the very high standard of care she received. The staff were compassionate and loving at all times and even right at the end they treated her with kindness and respect. We cannot praise the professional and caring nature of the staff highly enough.

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Current Review Score: 8.7 (8.674)

Overview of Review Score

The Review Score of 8.7 (8.674) out of 10 for Ridgeway Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.400 for Ridgeway Lodge Care Home is calculated as follows: ( (37 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 80 Ratings = 4.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.274 Points relating to the number of positive Reviews for Ridgeway Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 7 Positive Reviews ÷ 12.2 = 0.574

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Michele

Michele Tricker

Job Title: Home Manager

Michele is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents. She closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


Michele extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Michele remarked: “Seeing our Residents have a good quality of life is really important to me”.


Michele has also achieved much outside of work, with her proudest achievement being her four children who all work in the care sector as nurses or paramedics.


Outside of work, Michele enjoys looking after her four cats and relaxing with a cup of coffee and a book.