Henrietta House

3 Dynevor Road, Bedford MK40 2DB
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9.9 104 Reviews
  • Henrietta House, Bedford
Henrietta House is located in a tree-lined street in a residential area of Bedford. Situated just a short walk from the town centre, the home has a range of facilities which aid the delivery of person-centred care.

A team of skilled and professional staff provide quality care, nurturing and supporting residents with a range of needs and care requirements.

Henrietta House is owned and run by family-run Lansglade Homes who aim to provide care and support to residents in welcoming environments.

Staff at Henrietta House enjoy coming to work and maximise the potential of each resident through careful care and lifestyle choices to meet their individual needs.

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Care Provided by Henrietta House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rosanna Gosling (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Henrietta House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,250
    • Self-Funded Residential Dementia Care £1,100 – £1,250
  • (these prices are only a guideline, please contact Henrietta House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently no visiting restrictions in place.


  • Parking

  • There is off road parking outside the home.


Henrietta House Reviews (104)

Total of 104, showing 21-40
9.9

Henrietta House has a Review Score of 9.9 (9.873) out of 10, based on 10 reviews in the last 2 years. Over all time Henrietta House has 104 reviews.

Overall Experience

  • 71
  • 30
  • 3
  • 0
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Date Published

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94

Review from J B (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband joined Henrietta House with mild dementia and lymphoma. The staff were very caring, he thought they were wonderful. Management team were very supportive and compassionate offering tea, chats and help. I was able to visit anytime in his room as he became very ill.
My mother is always in
Henrietta House aged 103. The staff thinks she is amazing and she is very happy there and extremely well looked after.

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Review from Sally S (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid-19 restrictions have been so difficult for everyone. The management were excellent at keeping me updated and enabled me to have video calls with my mum during lockdowns. The home has a friendly atmosphere and observations of staff with my mum are always respectful and caring.

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Review from Anthony G (Son-in-law of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law became a resident at Henrietta House, she has been well cared for by the excellent staff. Until Covid came along, we very much enjoyed the various activities put on for residents and visitors - sports day, Halloween, quiz nights, Santa visits and more!

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Review from Dominic A (Son of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, friendly and supportive to both family and residents. They go above and beyond to help and are always available.
Warm, friendly, welcoming and respectful.
Over the last few months, the staff have helped in all areas to facilitate visits with my mother.
Highly recommend.

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Review from R M (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henrietta House has a welcoming and homely atmosphere. The manager and staff are excellent. They are caring, compassionate, respectful, supportive and always ready to help. I am very happy with the care they provide for my mother. They always keep us informed and updated with any medical needs my mother
has. Thank you to you all.

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Review from Eileen C (Respite Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always remember the time I was at Henrietta House. Everyone was so kind to me. While I was at Henrietta Lodge I was pleased to help 2 ladies who were calling out, 1 lady stood at the door of her bedroom - when I went to see her she said no one hears me calling os I pressed something in her room
to get her some help and stayed with her until someone came. Another lady was calling out and seemed upset so I stayed with the lady until someone came to help her. I was pleased I could help people whilst I was there. Also, it was nice to do some knitting.

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Review from M A (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A place filled with laughter, smiles and love,
Cared for by angels sent from above,
Where nothing you need is ever too much,
Especially in difficult times, providing an emotional crutch,
With epic hot chocolates and delicious hot food,
Activities aplenty to lighten the mood,
There really is nowhere
better,
Than the wonderful care home, they call Henrietta.

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Review from Paul B (Brother of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and understanding of my brother's condition are very good.

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Review from Jonathan E (Nephew of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid security/PPE excellent (included lateral flow test prior to entry).
Friendly atmosphere.
No smells (urine etc.).

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Review from K H (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, polite and helpful. Excellent caring.

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Review from E M (Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although I haven't been here only a few months I can find nothing to complain about. Everything is satisfactory.

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Review from June P (Next of Kin) published on 12 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home appeared to be very organised and well run and everyone, staff and residents, very comfortable and happy.
In these difficult times (Coronavirus) and not being able to have normal visits, other than a garden visit, I found all staff from manager down very kind and helpful when I rang. This
left me very assured that the best possible care was being given and I had no worries.

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Review from Theresa B (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of this home, in my opinion, go the extra mile to embrace the diversity and individuality of the residents living in this home. Despite lockdown, I have observed on numerous visits following guidelines, a genuine nurturing team that provide high quality care to all residents. The
care my mother receives is amazing and enables her to maintain her dignity and provides her with a purpose in her final years of life. The management of this home are extremely creative and innovative and I am so grateful.

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Review from Janet G (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in Henrietta House for a short time on a temporary placement. But already, I have seen a huge improvement. My mother has very complex needs. The care manager and all of the staff have made my mum very happy and welcomed. She is not anxious or unhappy like she was before. They
have kept me fully aware of every aspect of my mothers care. I feel relaxed and happy knowing Mum is content, safe and very well cared for, it has been lovely to hear her laugh again, This is a great place that only wants the best for its residents with an excellent team. I would definitely recommend it to anyone who is looking for a Care home now or in the future.

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Review from Ian F (Respite Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a resident there as a hospital patient with a broken bone in my right knee. On arrival my mobility was virtually nonexistent. But thanks to the wonderful treatment that I received from all of the staff I became able to stand up walkabout with a frame, wash and dress myself. I can't thank them
enough.

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Review from Faye T (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident here at Henrietta House for two years, four months until he sadly passed away. Henrietta became his home and ours too. The staff, from the top to the bottom were superb. Caring, compassionate and thoughtful in every way. I would not hesitate to recommend this home because they
all truly care about their residents and families.

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Review from H S (Granddaughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after granny so well. Nothing is too much trouble. The staff listen, and they care. Manager and deputy, very approachable. Safeguard well, and I'm happy that my granny is very well cared for, looked after and safe. Clear and well-managed guidelines over covid19 - PPE provided for visits. Residents
meetings ensure everyone's thoughts and views are heard.

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Review from T W (Son of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was made very welcome and comfortable on arrival. The care and attention she received was exemplary. The staff are very pleasant and friendly - nothing is too much trouble, and they are proactive in trying to improve the support for my mother. She was sorry to leave, but it was agreed she
would receive more nursing support somewhere else.

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Review from D W (Cousin of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Henrietta House for almost a year now. She has settled down very well and is happy. The home is very imaginative with all the events they hold, encouraging residents, families and friends to join in. They hold quiz nights, knitting groups, gardening club, keep fit, singing and
art and craft lessons.

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Review from Bethany M (Great-granddaughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are welcoming, professional and friendly. They provide great services and care and always provide us with the correct and appropriate information when needed.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Henrietta House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Henrietta House is calculated as follows: ( (103 Excellents x 5) + (15 Goods x 4) ) ÷ 118 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henrietta House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 13 Mar 2025

A team of skilled and professional staff provide quality care, nurturing and supporting residents with a range of needs and care requirements.


Awards / Recognitions (0)

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Meet the Team (1)

Rosanna

Rosanna Gosling

Job Title: Home Manager

Joined: 2021

Rosanna is an experienced home manager.