Henrietta House

3 Dynevor Road, Bedford MK40 2DB
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9.9 104 Reviews
  • Henrietta House, Bedford
Henrietta House is located in a tree-lined street in a residential area of Bedford. Situated just a short walk from the town centre, the home has a range of facilities which aid the delivery of person-centred care.

A team of skilled and professional staff provide quality care, nurturing and supporting residents with a range of needs and care requirements.

Henrietta House is owned and run by family-run Lansglade Homes who aim to provide care and support to residents in welcoming environments.

Staff at Henrietta House enjoy coming to work and maximise the potential of each resident through careful care and lifestyle choices to meet their individual needs.

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Care Provided by Henrietta House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rosanna Gosling (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Henrietta House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,250
    • Self-Funded Residential Dementia Care £1,100 – £1,250
  • (these prices are only a guideline, please contact Henrietta House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently no visiting restrictions in place.


  • Parking

  • There is off road parking outside the home.


Henrietta House Reviews (104)

Total of 104, showing 61-80
9.9

Henrietta House has a Review Score of 9.9 (9.873) out of 10, based on 10 reviews in the last 2 years. Over all time Henrietta House has 104 reviews.

Overall Experience

  • 71
  • 30
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Date Published

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Review from Gerry S (Wife of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having cared for my husband at home for so many years, I was delighted to find Henrietta House. I was drawn to them because of the friendly, extremely caring staff. It really is a home from home. I felt confident in the knowledge that my husband would be very well looked after which gave me peace of
mind.
Should I have any queries or questions there is always someone to talk to, and in return, they never hesitate to advise me of anything that they might be concerned about his well being. I cannot thank them enough.

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Review from Alyson L (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly, homely place to be. Nothing is too much trouble and there are always staff around. Happy in the knowledge that Mum is warm and comfortable, safe and cared for.

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Review from Mick H (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a stranger to Bedford, I was very impressed with the welcome I received in this lovely care home.
The staff are wonderful, even the cleaning ladies who always speak to me and make me feel good.
They should all be given platinum medals as they are all so special.

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Review from J L (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of staff took me in a wheelchair into Bedford town to shop; she was brilliant.

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Review from Paul B (Son of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home Henrietta House is.


When my Dad first came to stay here I was very sceptical, how wrong was I. He settled in very quickly and I could tell he really felt looked after. Whilst I do find it very sad watching my Dad deteriorating I feel comforted by the fact he is receiving

the very best care, from all the staff.


I cannot express my gratitude enough, but hopefully, this review will help.


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Review from Donna H (Friend of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon arriving, hugs were given to all I love that. The staff were treating the residents and guests with the utmost respect. The love and patience of everyone was very evident.

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Review from Lee B (Daughter-in-law of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even with a huge amount of family support, my partner's mum couldn't cope at home any longer. We, therefore, had to find a care home suited to her personality and needs. Henrietta House was more like a home from the outset; making a surprise visit to the home, my partner saw a carer dancing with a resident
- it was all very natural and showed there was a genuine connection. After moving in the staff soon had my partner's mum back to her old self. In fact, an improved version - she willingly did some painting. I would have never believed it if I hadn't seen it. She won't ask for help so staff have to be very attentive without smothering her. Somehow they manage this. Consequently, her hospital visits have almost ceased and when a hospital admission is necessary, the stay is very short. All staff are always on the residents' agenda and visitors are always welcome.

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Review from Barry R (Son of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a protracted period in hospital my mum decided that she needed to be looked after 24/7. In looking to secure a home for my mum I visited several witnessing a range of options and qualities, most of which I felt were not suitable. From the moment I entered Henrietta House it felt like a home rather
than a residential care home and the happy, caring and positive vibe came over immediately. Whilst in hospital my mum had given up and emotionally she was in quite a bad place, within a couple of weeks the team at Henrietta House had turned things around and not only gave us our old mum back but a new improved person with a refreshed view on life. Mum had not only begun living again but was interacting with others including getting involved with craft sessions, quizzes and visiting entertainers. The staff are open, transparent and very supportive to everyone, they naturally exceed expectations, nothing is too much to ask for and the kettle is always on! Thank you the Henrietta Team.

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Review from Charlotte S (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first thing that struck me when I went to visit Henrietta House was how welcoming, friendly and helpful the staff were.
My mother began her stay there mid-August 2017 initially for respite care, but it soon became obvious she needed longer-term provision.
The staff tried their very best for Mother
at all times. They always kept me up to date with her progress.
If the fabric of the building and the interior decor had money spent on it, it would be a much nicer environment but I cannot fault the staff.

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Review from K G (Daughter of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that all the staff are kind, considerate, friendly and helpful. Residents are treated with respect and their dignity is preserved.
I think more use could be made of the garden and perhaps residents could be encouraged to spend 10 minutes outside especially on sunny days. Also, there used to
be exercises done in the lounge. This seems to have stopped. I feel that they would benefit from regular exercise to aid circulation. Several residents are very difficult and can cause tension.

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Review from D M (Son of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The quality of staff were excellent and so in time with residents needs. They were particularly good with the residents with dementia problems. Always cheery and joined in with the entertainment held at Henrietta House much to the delight of the residents. Overall they do an excellent job.

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Review from M S (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have total respect for all the staff at this home. My mother has been there for one and a half years, we as a family have seen what the staff have to deal with day in day out. Total respect.

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Review from Thomas K (Son of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything about Henrietta House.
Firstly, my mum and dad both went in together for respite in April. Mum had 2 weeks in there and decided to leave dad in the care home as she was unable to cope with dad at home. Mum being 91 and dad 89. The care was second to none. The staff are so kind
and dedicated, they kept dad there for his last weeks/ days until he passed in July.
The manager was wonderful and herself and her staff couldn't have done any more than they did. Well done team Henrietta.

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Review from Peter H (Son of Resident) published on 6 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care my mum has had and is receiving at Henrietta House to be fantastic.
The staff are extremely kind and understanding. We are always informed of decisions and problems with a high level of compassion. I feel they are a great team that are happy to include the carers in that team.
They listen to concerns.
They have nursed Mum through a very difficult period. If I have a criticism it is that the owners could put some more funding in to perhaps brighten up the general decor and furnishings.
Otherwise a wonderful home.

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Review from Robert G (Friend of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited a friend. The staff are very friendly and caring. The food looks very good. Activities also good. Very clean.

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Review from E CB (Friend of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and friendly staff who could not have been more helpful and kind.

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Review from Jodi M (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The degree of care my mother receives is by far the most excellent care my sisters and I could ask for. The staff have fully informed us of every detail of her care, with care and consideration for our feelings. We would definitely recommend this home to anyone who would need care for their loved
one.


The food looks delicious and the staff are wonderful, feeding and caring for their health needs.


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Review from June H (Wife of Resident) published on 29 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for in Henrietta House - he's treated with T.L.C. at all times. I would highly recommend Henrietta House to anyone. Thanks to the manager the home runs smoothly and efficiently.

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Review from Camilla S (Friend of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very well managed with caring and kind staff.

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Review from M R (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support from the manager and all the staff at this care home.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Henrietta House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Henrietta House is calculated as follows: ( (103 Excellents x 5) + (15 Goods x 4) ) ÷ 118 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henrietta House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 13 Mar 2025

A team of skilled and professional staff provide quality care, nurturing and supporting residents with a range of needs and care requirements.


Awards / Recognitions (0)

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Meet the Team (1)

Rosanna

Rosanna Gosling

Job Title: Home Manager

Joined: 2021

Rosanna is an experienced home manager.