Henrietta House

3 Dynevor Road, Bedford MK40 2DB
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9.9 104 Reviews
  • Henrietta House, Bedford
Henrietta House is located in a tree-lined street in a residential area of Bedford. Situated just a short walk from the town centre, the home has a range of facilities which aid the delivery of person-centred care.

A team of skilled and professional staff provide quality care, nurturing and supporting residents with a range of needs and care requirements.

Henrietta House is owned and run by family-run Lansglade Homes who aim to provide care and support to residents in welcoming environments.

Staff at Henrietta House enjoy coming to work and maximise the potential of each resident through careful care and lifestyle choices to meet their individual needs.

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Care Provided by Henrietta House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rosanna Gosling (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Henrietta House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,250
    • Self-Funded Residential Dementia Care £1,100 – £1,250
  • (these prices are only a guideline, please contact Henrietta House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently no visiting restrictions in place.


  • Parking

  • There is off road parking outside the home.


Henrietta House Reviews (104)

Total of 104, showing 81-100
9.9

Henrietta House has a Review Score of 9.9 (9.873) out of 10, based on 10 reviews in the last 2 years. Over all time Henrietta House has 104 reviews.

Overall Experience

  • 71
  • 30
  • 3
  • 0
  • 0

Date Published

104
6
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10
94

Review from Keith H (Relative of Resident) published on 25 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely care staff and management team looked after my late Grandmother in Law impeccably for 18 months during her stay at the home. She was always happy and content and whatever the day and however busy the staff were, nothing was too much trouble for them.
We visited regularly and at different
times of the day and the care never varied from the highest standards. The staff also took the time to chat, cuddle and laugh with her, and our Nanna considered this home, her home. We are blessed that her final months were as happy as they were and this is all down the attention to detail from the staff. Thank you, everyone, at Henrietta House.

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Review from C D (Friend of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited an old friend today. Staff were courteous and helpful and appeared caring and pleasant.
Especially impressed that one member of staff offered to do a manicure on a resident, I felt this was a nice touch.
Residents appeared well cared for with respect and dignity.
Food served was appetising
and in small attractively served portions.
Overall, very impressed.

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Review from Andrew M (Son of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a period in hospital, my father required urgent respite care at the end of November 2016. We visited Henrietta House without notice and were pleasantly surprised by the fantastic atmosphere. The staff were clearly well motivated and visibly interested in the residents and their welfare. An
art and crafts session had just finished and the residents had clearly enjoyed it.


Two months later, my father’s integration has been a complete success. The manageress and staff have been more than supportive both to my father and to my family. We have jointly overcome some early challenges, and most importantly my father is happy and settled. Thank you so much HH Team.


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Review from Janet R (Daughter of Resident) published on 7 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff caring and cheerful. My mother is happy to be in the home. She still has her opinions on the surroundings and would be able to complain if unhappy, she likes the food (mostly) and the home is quick to make note of preferences and dislikes and they remember them.

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Review from Adriana (Daughter of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in this home for three years, and even though she did not speak English, the manager and staff went out of their way to communicate with her. During the last year, my mother's health deteriorated and she certainly kept them on their toes, but they cared for her with the utmost
professionalism and nothing was to much trouble for them, always making sure she was treated with dignity and respect.
We developed a lovely relationship with the manager and staff and my sister and I felt that we were part of a very big family.


Henrietta House is a lovely home, with a very caring manager and staff.


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Review from Roger S (Nephew of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in Henrietta House for 3 years. Living a long way away I rely on staff to keep me informed of her progress.
I now know the manager and her deputy extremely well and we feel very comfortable talking openly and frankly about my aunt, her general wellbeing, medical and other needs. Although
I hold them in high regard, they have of late excelled themselves by the dedication and kindness shown to my aunt during a recent trauma involving several hospital visits. The manager, although off duty, came in on several occasions to accompany my aunt to hospital due to her high anxiety levels and was able to keep her calm and responsive to treatment.
My aunt is very happy at the home and is well cared for. Her care plan is always up to date and very comprehensive.
I have only admiration for the staff who always seem very attentive when I visit.
Whilst the staff and general care given cannot be faulted, I would like to see the owners maybe spend some money on general decoration .

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Review from A R (Cousin of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff provide good care to all residents.

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Review from K T (Grandson of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home for my nan to be with super friendly and helpful staff that show 125% of care all the time. This isn't a home for my nan, it's one big sleepover for her to enjoy. This would not be possible without this home. Even if I have to earn my own tea!! :)

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Review from Kristi T (Daughter of Resident) published on 6 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a better environment for mum to be in. The staff are amazing, and have truly fulfilled their calling in life! The manager, although busy, always has time for my mum. The events they do are not only for the residents but for the relatives too.
It's hard knowing your loved one doesn't
have a clue who you are but somehow they manage to soften the blow.. amazing!!

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Review from Lydia A (Friend of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Henrietta House provides a loving caring safe house for their residents who to me comes over as a large extended family and with like all families you'll get the flare ups which staff deal with in a caring but professional manner. No matter what age or culture, Henrietta House is a loving place and
the staff do a brilliant job. Like with all families you can see and feel the strength and dignity that our older residents have. They need to feel safe, loved and understood. Henrietta House does this.

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Review from M S (Daughter-in-law of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers and manager were rushed off their feet due to lift breaking down. The food for those unable to walk was taken to their rooms. All staff are cheerful and caring to residents.

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Review from Steve M (Son of Resident) published on 22 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at the home over one year, not the easiest of people to deal with!! The staff at Henrietta House are very welcoming and experienced with the care they provide, which is of a very high standard. Never a problem to see mum anytime day or night. Very well kept gardens, great team
of professionals. Don't get a cup of tea and biscuits every visit!!

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Review from S B (Son of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are friendly, helpful and the staff are very professional, rooms are always clean and tidy. Food and drink good and plentiful, music activities are laid on for residents and visitors entertainment.

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Review from Giovanna B (Daughter of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Henrietta House are very welcoming and the care which they provide is of a high standard. The food is very very good also the rooms are kept very tidy and are a very comfortable and safe space for my mother to feel at home in. Thanks to the hard work of the management team (who always have
an open door) and the staff, my mother has settled in really well at Henrietta House and I wouldn't hesitate to recommend it to others!

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Review from W D (Friend of Resident) published on 24 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very welcoming and staff were lovely. All the residents seemed happy. Garden was well kept and accessible to all. Tea was provided and looked appetising.

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Review from Sally H (Granddaughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nanna has been at Henrietta House since January 2015. I have nothing but the highest respect for the staff at Henrietta House. They strive to make it feel homely and treat all the residents with such care and respect, giving a family feel to the place.


I visit my nanna on a daily basis and am

always made very welcome by the staff. We were also able to hold a family party for my nans 97th birthday recently and all our needs were accommodated and we had a fantastic time - thank you to all the staff.

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Review from James B (Grandson of Resident) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been a resident since January 2015. She is very happy here and I am very happy with the care she receives.
The staff are all great.
The food is good and varied, accommodating for individual needs.
Entertainment for all of the residents is provided regularly which everyone seems to enjoy,
residents and families alike.
Overall, a very good choice of care home for my Nanna.

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Review from Alison A (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Henrietta House three and a half years ago following a fall and worsening dementia. It is not a purpose built care home but a converted victorian house which now serves admirably as a small comfortable residential care home. There are two lounges, one for the frailer residents and
the other where the most active ones can sit and socialise. There is a separate dining room where the more mobile residents eat. The food served is of an excellent standard and my mother quickly regained the weight she had lost when losing her ability to care for herself. However, the most outstanding aspect of this home is the dedication and commitment of all the staff and the low turnover. All the residents are treated with dignity and compassion at all times.

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Review from J D (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Henrietta House since June 2014 and she has always been a difficult person and with dementia, she can be more so. The staff who care for her are out of this world it's like home from home. When I visit which can be any day, anytime night or day, to me it's like walking into a family
home with all the family there. They are a great team and all of them work hard, they are all like close friends to me.

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Review from Julie B (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My adored mum was taken in for respite care in January 2015 and due to her deteriorating health is still there. She is so very happy to be here. I Myself and members of my family visit daily and are always made so very welcome by all the staff. Any problems which may occur can be easily discussed with
the manager (who doesn't miss anything). The home really has a lovely family atmosphere and I am quite happy for my mum to be taken care of by the wonderful patient and caring staff. Nothing is too much trouble and I have visited at various times during the day. Indeed my mum thinks she is still in her own home. That says it all as far as I'm concerned.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Henrietta House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Henrietta House is calculated as follows: ( (103 Excellents x 5) + (15 Goods x 4) ) ÷ 118 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Henrietta House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 13 Mar 2025

A team of skilled and professional staff provide quality care, nurturing and supporting residents with a range of needs and care requirements.


Awards / Recognitions (0)

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Meet the Team (1)

Rosanna

Rosanna Gosling

Job Title: Home Manager

Joined: 2021

Rosanna is an experienced home manager.