Knoll House

Studham Lane, Dunstable LU6 2QJ
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9.2 15 Reviews
  • Knoll House, Dunstable
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Care Provided by Knoll House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Silver Tree Care Ltd
  • Person in charge
  • Theresa Martin (Manager)
  • Admission Criteria
    • funded and non-funded referrals
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Knoll House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact Knoll House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have protected meal times in place, therefore request that visitors do not visit between 09:00 - 10:00, 12:30 - 13:30, 17:00 - 18:00


  • Parking

  • Private car park onsite


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Knoll House Reviews (15)

9.2

Knoll House has a Review Score of 9.2 (9.210) out of 10, based on 9 reviews in the last 2 years. Over all time Knoll House has 15 reviews.

Overall Experience

  • 7
  • 7
  • 1
  • 0
  • 0

Date Published

15
0
0
9
6

Review from Peter V (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a great time here, especially during the day.

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Review from Peggy V (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful. Always smile. Treat us like family. I am very happy.

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Review from Francis B (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good. They are looking after me very well.

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Review from S M (Next of Kin) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the things I appreciate is the continuity of staff. It is so important that elderly, vulnerable people see familiar faces on a daily basis. The staff at Knoll Houe are very attentive and give focused one-on-one care.

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Review from Joanne S (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knoll House have been caring for my dad since November 2020. I have always found the staff and carers to be extremely helpful and caring, both towards my dad as a resident and myself as his family. The facilities are good and all residents seem happy and content. The carers are all really attentive
towards my dad and I am confident that he is well cared for. The management are also really helpful and always available to discuss any matters relative to my dad.

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Review from J W (Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind, always help and smile.

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Review from Barbara W (Wife of Resident) published on 2 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband appears content staying at Knoll House (has advanced Alzheimer's). I am happy with the care he receives here. The carers treat him with respect and kindness and see to all his personal needs. He always looks clean and well dressed. Am kept up to date with his medication needs and always informed
if there are any problems. I feel very welcome when I care to visit him, as do the rest of the family.

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Review from P W (Partner of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We placed my partner in Knoll House as it was so convenient to visit. He has settled in very well. He has a very nice room overlooking the garden.

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Review from K J (Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care needs are met. Staff are lovely, pleasant and happy.

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Review from T J (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently cared for by Knoll House having been ejected from two previous care homes who could not meet her challenging needs (complex dementia). The staff at Knoll House have shown nothing but love, care and compassion towards my mum. The staff got to know my mum quickly and they respond
to her sometimes challenging needs with expertise. They respond to any differences in her behaviour quickly, always looking for any potential underlying cause for this change (e.g. environmental or health) and respond accordingly, instead of just putting it down to her 'having dementia'. Although it has been difficult not visiting Mum during the Pandemic I cannot praise enough the tenacity of the Home Manager to ensure that they have not been bullied into practices (by other agencies) that would otherwise put my Mum and other residents in danger. Something for which the manager and staff should receive praise and recognition. I cannot recommend this home highly enough.

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Review from Lynda B (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I began searching for care homes about 6 months prior to my father going into residential care. I went with a friend who had been a palliative carer, of all the homes we saw Knoll House best suited my dad's immediate and long term care needs. Dad had Alzheimer's and I had found it quite difficult to
find a home that could take him and keep him safe. It is a small care home and I knew my once shy Dad wouldn't get lost amongst other residents. I cannot praise highly all the highly experienced staff who attended to Dad. They really did treat him as one of their own. Even laughing at his awful jokes! They were used to his little ways and embraced them.
Due to COVID restrictions, it was the Knoll staff who were with him at the very end of his life. My brother and I were greatly comforted by the fact that we knew he was being cared for by staff who really cared for him and his comfort and dignity.

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Review from Natalie R (Daughter of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely place for my mother to live out her final years. She is well taken care of and I can't thank them enough.

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Review from Gemma L (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home, run professionally and efficiently with a wonderful team of carers who support, care and look after my mum with the utmost care and respect.
I cannot praise Knoll House enough, a homely, clean and well-organised home with fantastic, home cooked food.
Always clean and tidy
and the garden has recently been renovated and is a beautiful place to be able to sit in the sun.
A *!!

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Review from Pat W (Friend of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were concerned when our friend had to move from her care home as it was closing. However, when we arrived at Knoll House to meet her on the day of moving in, we were soon reassured. There was a great family atmosphere and all the staff we met were friendly and supportive of the residents and also
made time to talk with us. Our friend was welcomed in like one of the family and had settled very well.


Nothing is too much trouble for the staff and their patient and caring attitude is fully appreciated by all living at Knoll House.


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Review from H F (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Knoll House in January 2016. He has advanced stages of dementia and it can be very challenging at times, the staff have been very kind, caring, patient and understanding towards my dad and the family. We visit every single day and each day is different. The staff are always on hand
to help or just listen. They do the best they can. The rooms are nice it's just a shame no en-suites, lovely country quiet position overlooking fields. It's a nice small homely feel care home. I would really recommend this home.

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Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Knoll House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for Knoll House is calculated as follows: ( (48 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Knoll House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Knoll House

What types of Care is Knoll House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Knoll House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Knoll House have?

There are 16 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Knoll House?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Knoll House to the centre of Dunstable?

3.1 mile(s) as the crow flies, distance by road may be significantly further.