Lady Spencer House

52 High Street, Houghton Regis, Dunstable LU5 5BJ
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13 Reviews
  • Lady Spencer House, Dunstable
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Care Provided by Lady Spencer House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Benesch (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Lady Spencer House

  • Weekly Charges per Person
    • Self-Funded Residential Care £600 – £850
    • Self-Funded Residential Dementia Care £600 – £850
  • (these prices are only a guideline, please contact Lady Spencer House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Lady Spencer House Reviews (13)

Over all time Lady Spencer House has 13 reviews.

Overall Experience

  • 4
  • 8
  • 1
  • 0
  • 0

Date Published

13
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13

Review from Karen M (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Lady Spencer House about 18mths ago from the moment we were shown around meeting staff we knew mum would be happy here, she settled in quickly she loved the staff and the staff loved her. Unfortunately, mum became ill her last weeks although very sad to watch someone fade in front of
you, all the staff and management were 100 per cent there for mum and us, went above and beyond. You really couldn’t have asked for anything else at this sad time thank you all.

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Review from Valerie G (Daughter of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to Lady Spencer House in the last few weeks of her life and I just cannot thank you enough for the wonderful care and support the whole team gave my mum and our family - nothing was too much trouble and we were welcome at all times of the day/night and always going the extra mile.


A huge

thank you.

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Review from Graham B (Son of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can not thank the care team enough for caring for my mum in her last week's.
They showed true care, respect and dignity.
The dedication and support were appreciated by all of our family.
Thank you all.

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Review from Shani H (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has experienced a sudden decline in her health, so going into a care home came as a shock to her. She has been t5eated so kindly, with a real sense of understanding by all the staff. There is a cosy atmosphere and the food is of an excellent standard. I am very grateful that my mum is in a safe
and caring environment.

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Review from Paul G (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are caring although, at times, due to staff shortages residents have to wait when they ask to use the toilet. Activities for the residents has been very limited and the activities organised are not always appropriate for the needs of some of the residents. Meals look to be good although very seldom
do those in the upstairs lounge appear to be offered condiments of vinegar or sauces with meals. In the past items, such as slippers, have gone missing even when named. Over the past year, the flooring in the rooms has been replaced and new carpets in the upstairs lounge have been laid along with new curtains in the rooms. The sinks in the rooms are a little tired and storage for soap etc. is limited as the cabinets are small.

Reply from Anil Khosla, Director at Lady Spencer House

It is very rare that staff are short on the floor although residents may have to wait for a short period of time (5-10 minutes) if staff are supporting another client at that time.


A new activities co-ordinator has started and is carrying out various activities to suit all service users. He works 3 days a week.


Condiments (salt and pepper) remain on the dining room tables at all times, but vinegar and sauces are taken out with the residents' meals.


Items that have been missing for this resident have replaced as soon as it has been addressed to me by the resident's relative. Unfortunately, items do go missing in all care homes very occasionally due to the number of items and residents in the care homes


We have looked at this resident's bedroom. The sink is in good condition however we are going to re-silicone around the sink and re-paint all the boxing in. The resident could do with some more storage space and so we are going to get a corner unit and replace the existing (small) bathroom cabinet.


The manager has spoken to this gentleman on many occasions and he has not raised the points he has put on the review as the manager would have seen to these straight away. The manager has in the past told him if he has any concerns to come and see her as her office door is always open.


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Review from P S (Wife of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care at Lady Spencer House for over 5 years.
In my opinion, the staff are very helpful and caring and I have the greatest respect for how hard they work to look after the residents.

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Review from R H (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than happy with the care that my mother is receiving. Staff are all, always friendly. I do have one question, why is there not an optional menu on Friday's? Not everybody likes fish.

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Review from Mary F (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always adamant she didn't want to go in a home. However, she became frail and confused and there was no other option. She is treated with respect, gentleness and genuine care. She has become reliant on the carers and shows great trust in them. We are extremely appreciative of all they do. When
we visit staff are always welcoming. Mums appetite varies and care staff work hard to accommodate this.

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Review from Donald B (Husband of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and pleased the way my wife is treated at Lady Spencer House. I think the staff are really wonderful. My thanks and gratitude to them all.

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Review from Pam B (Daughter of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Lady Spencer Home since March 2014. We have had no problems with previous and present staff, there were hiccups along the way but they were quickly resolved by the staff. The only concern is at present that other peoples clothes keep finding their way into her room, this is only
minor. Because mum has bad dementia she does not ask to be taken to the toilet, which can result in her getting a lot of water infections.

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Review from Emma-Jane P (Granddaughter of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my granny receives. She is happy being in Lady Spencer house. I am disappointed with the lack of activities for the residents.
The staff are polite and most of the staff will help if needed. I don't like when a resident is calling for someone and they get ignored.

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Review from Ronald S (Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been here 7 1/2 years. I'm happy here.

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Review from Miriam G (Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd give the staff 10 out of 10.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Lady Spencer House

What types of Care is Lady Spencer House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lady Spencer House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Lady Spencer House have?

There are 24 Single Rooms.

What are the Facilities & Services at Lady Spencer House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lady Spencer House to the centre of Dunstable?

1.1 mile(s) as the crow flies, distance by road may be significantly further.