Lillibet Lodge

6 Rothsay Road, Bedford MK40 3PW
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8.1 7 Reviews
  • Lillibet Lodge, Bedford
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Care Provided by Lillibet Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Lillibet Healthcare Ltd
  • Person in charge
  • Louise Binding (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lillibet Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,200
    • Self-Funded Residential Dementia Care £850 – £1,200
    • RESPITE Self-Funded Residential Care £850 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,200

  • All fees are negotiable, please call the home manager
  • (these prices are only a guideline, please contact Lillibet Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Lillibet Lodge Reviews (7)

8.1

Lillibet Lodge has a Review Score of 8.1 (8.117) out of 10, based on 1 reviews in the last 2 years. Over all time Lillibet Lodge has 7 reviews.

Overall Experience

  • 7
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Date Published

7
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6

Review from N J (Stepson of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued excellent professional and caring support to our mother and her family.
They provide such good care. All staff are very approachable and make us most welcome whenever we visit. Thank you, it is very much appreciated.

Reply from Louise Binding, Registered Manager at Lillibet Lodge

Thank you so much for your wonderful comments.


We are delighted to see that you feel welcomed as we strive to ensure that this is the individual's home, before anything else, and that family and friends can come inside and feel comfortable and happy, enjoying spending time with that special person!


I will provide your positive feedback to the staff team who work so hard, and with such passion, to provide the best care possible. It reinforces that they are doing a great job!


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Review from Carolyn F (Daughter of Resident) published on 19 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father moved into Lillibet Lodge in November 2022, he has been so well looked after and cared for by excellent, friendly staff in a very caring and supportive environment. He was able to move in with his wife as it was important to all the family - and them - that they could be together. They
share a well-equipped room and although their needs are different (Dad has Alzheimer's), they are so well-supported and have settled into the home. The Home Manager has been so good at keeping in touch as I don't live in the area. Visiting is never a problem at any time. Any queries are answered and everyone is very approachable. Thank you so much for all you do, it is so very much appreciated.

Reply from Wayne Watts, Operations Manager at Lillibet Lodge

Thank you so much for your kind words. It is wonderful to receive such positive feedback and I will certainly read your review to the staff. They will be delighted to know that you feel that the care provided is excellent as they take pride in the care that they deliver to our lovely residents.


We strive to provide a high quality of care and to ensure that residents are comfortable in their environment. We also feel that it is vitally important to build good relationships with family and friends and want to make all visits as friendly, welcoming and positive as possible.
We feel that good communication and openness is the key to families and friends having confidence in the care that we provide.


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Review from Stephanie L (Daughter of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Lillibet Lodge for approx 4 years and I have always felt totally confident that she is being cared for and is kept safe. During the last 6 months during the pandemic, the home has stepped up and been so amazing, not just looking after their residents but keeping the relatives
fully informed by sending them regular updates, including innovative videos. I think I speak on behalf of all the relatives, Lillibet Lodge have gone over and above during these uncertain times. The amount of effort they put into caring for the residents and their relatives is second to none. My thanks go to the home manager and her team. Thank you for looking after and caring for my mum. You are all 'BRILLIANT'.

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Review from Pasquale F (Nephew of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home I feel has gone way beyond its duty. The care home manager and all the staff have been absolutely fantastic in their care of the residents in this very difficult period, they have managed to keep up the morale of both the residents and their family members. The way they used technology
to keep family members informed and in touch has been creative. The regular updates and videos have been a god sent. I want to say a big thank you to the manager and all staff for all the hard work that they put in. I could not wish for a better place for my relative to be in right now.

Reply from Diane Lee, Manager at Lillibet Lodge

Thank you so much for your kind words, this means a great deal to us all.


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Review from Jo H (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mum here some years ago after a really poor experience elsewhere. Despite being a challenging lady, Lillibet Lodge continues to provide 1st class care, have improved her health and upheld her welfare superbly even during the COVID difficulties. We're incredibly grateful for the whole teams
continuing care.

Reply from Diane Lee, Manager at Lillibet Lodge

Thank you for your kind words and for taking the time to write this lovely review for us.


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Review from Susan H (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home, second to none.
All staff are truly dedicated to caring for their Lillibet family.
During these unprecedented times of Covid-19, our family members have been kept safe and well, and we have had regular updates through videos, phone calls to give us comfort and peace of mind when
we are not able to visit.

Reply from Diane Lee, Manager at Lillibet Lodge

Thank you so much for you Kind Words, It means so much to all the team to hear such kindness and gratitude for what we love to do.


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Review from Sue S (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the lodge for 16-months and is extremely happy there. The staff care for my mum with patience, sensitivity and love. All staff and managers find time to answer any questions I may have, and keep me updated as to Mums health and well being. Mum has a lovely room which is warm and welcoming,
with some personal items relating to her family. Photos with names on etc. This enables mum to remember, and the staff know who she is talking about.
All at The Lodge do an amazing job.

Reply from Diane Lee, Manager at Lillibet Lodge

Thank you so much for your kind words, we are happy that mum settled well with us and enjoys her days with us, She makes us all smile every day.


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Current Review Score: 8.1 (8.117)

Overview of Review Score

The Review Score of 8.1 (8.117) out of 10 for Lillibet Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Lillibet Lodge is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.2 Points relating to the number of positive Reviews for Lillibet Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 1 Positive Reviews ÷ 5 = 0.2

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Lillibet Lodge

What types of Care is Lillibet Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lillibet Lodge provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Lillibet Lodge have?

There are 21 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lillibet Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lillibet Lodge to the centre of Bedford?

0.5 mile(s) as the crow flies, distance by road may be significantly further.