The Mallards

5 Dynevor Road, Bedford MK40 2DB
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9.4 30 Reviews
  • The Mallards, Bedford
The Mallards is situated in Bedford close to shops, public transport and local amenities.

The home provides residential and respite care in a way that makes residents feel safe, relaxed and comfortable.

A variety of activities at the home keep residents engaged and entertained as they build friendships with other residents.

Staff are told by residents and their families that The Mallards is like living at home.

The home’s caring, experienced staff are committed to delivering good practice and the firm invests in developing an excellent professional team.

To arrange a visit or to discuss the home, contact The Mallards.

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Care Provided by The Mallards

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sally Green (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Mallards

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,250
    • Self-Funded Residential Dementia Care £1,100 – £1,250
  • (these prices are only a guideline, please contact The Mallards to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently no restriction in place for you visiting your relative or friend.


  • Parking

  • There is a car park at the front of the home.


The Mallards Reviews (30)

Total of 30, showing 1-20
9.4

The Mallards has a Review Score of 9.4 (9.400) out of 10, based on 6 reviews in the last 2 years. Over all time The Mallards has 30 reviews.

Overall Experience

  • 26
  • 4
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Date Published

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24

Review from K N (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After years of caring for our mum who had dementia we no longer could cope and reluctantly had to find a care home for her. After searching we decided on the Mallards, a decision we didn’t regret as the care she received was wonderful. Sally the manager is truly a caring person and this is reflected
in all the staff who were all lovely and nothing was ever too much trouble. We felt very supported by them in this difficult time and that was a great comfort to all the family. Thank you all so much.

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Review from Jane M (Daughter-in-law of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited The Mallards as a potential home for my mother-in-law and almost immediately noticed the warm, happy and calm atmosphere. She has now been living there permanently since October 2023 and has received the best possible care. The staff are caring and attentive, always assuring the residents'
needs are met and that they feel happy and secure and they do it with a smile! The food is very good, her room is always clean and tidy so in my view - excellent.

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Review from Anne B (Daughter-in-law of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been at The Mallards Nursing Home for six years. The care she receives is second to none. She is 99 years old and can be very demanding at times.
They have barbecues and fetes in the summer. ln the winter, they have people singing carols, get-togethers with friends and families.
Mallards is always doing something for the residents, so they are never bored. The home is lovely and clean, the residents are well cared for.
Would definitely recommend.

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Review from Halley K (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at The Mallards was exceptional. All staff were caring and kind and treated my mum with dignity. We are so grateful that mum was at The Mallards for the last few years and the end of life care she received was dignified.

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Review from Arnold T (Son of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise The Mallards highly enough, Mum spent the last six years of her life there, in a very happy environment. The staff were always willing to go the extra mile and nothing was too much trouble, some staff members even learned Latvian phrases to make Mum feel at home. The food was first-class
as were the activities. I also loved the garden in the summer months for visiting Mum. If I go into a care home, I hope it is as good as The Mallards.

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Review from Christine K (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of this home for six and a half years. Sadly, she died recently. The manager and her team looked after her extremely well. We always felt reassured that she was receiving the best care. We were always informed of any changes in her health. We continue to recommend this care
home to friends.

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Review from Angela S (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise The Mallards highly enough for the overall standard of care given to my mother, who has been a resident there since 2021. All the staff are exemplary in my opinion with the love and attention they give Mum with her individual needs. Mum is very happy there and feels safe, which given
her condition of recovering, as much as possible, from a stroke, is highly important. For me personally, given I live in France, it is a huge comfort knowing she is in very safe and caring hands. My brother and other relatives also tell me how wonderful she is being cared for. I cannot recommend the home enough.

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Review from L B (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of The Mallards for two years. Although it is an older building, the standard of cleanliness is excellent and the maintenance team have been happy to put up shelves, pictures etc. to help personalise the room and make it cosy for Mum. The carers are attentive, patient and kind,
showing genuine interest in my mother's past life, experiences and travels, as well as respectfully attending to her personal and health needs. The management team are friendly and approachable. Despite being very busy, they are always willing to listen and laugh yet seriously discuss any concerns, creating a warm, welcoming and cheerful home for the residents and visitors.

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Review from R G (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mallards is a lovely care home. The staff are friendly and helpful, warmly welcoming to family and visitors and provide great care for my mum. They looked after Mum so well during Covid, for which we are so grateful, and I have nothing but admiration and respect for the way all the staff maintained
such a high level of care during an exceptionally difficult and challenging time. The home is always clean, the food is good and there is lots of it. There are daily activities for the residents to do including arts and crafts, bingo etc, as well as seasonal events like the Garden Party, Summer BBQ and the legendary Christmas Party - which is fab and includes a brilliant raffle! The staff often give up their own time to come in and make these events so lovely for residents and visitors. The only small negative would be that the building is old and needs a bit of an update, but that is minor and doesn't detract from the level of care given. I would definitely recommend The Mallards.

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Review from M M (Son of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased as nothing is too much. Great attention to their jobs. Really good attitudes as well as being lovely people and staff, keep it up, Staff are a credit to their job and keep an amazing work ethic throughout their work!

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Review from G B (Grandson of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff throughout the care home, very caring and keep a high standard of care. The care home is always clean and has a very welcoming atmosphere, go the extra mile caring for residents and always look after visitors!

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Review from Liz M (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here as an emergency respite and has ended up staying permanently.
Since the first day, the manager has been really friendly and reassuring. Listened when I told her my worries. But I've had no need to worry. The staff are very friendly and helpful. They reassure the residents and are there
when they need them, even when they are under pressure, and looking at the food that they are given, it's a shame I can't move in!

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Review from Pat M (Daughter-in-law of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mallards is a wonderful place - the staff are so friendly and helpful. My mother-in-law wasn't there long but they all looked after her so well and made her feel at home. There are plenty of staff and lots of things to do. I would recommend it to anyone with loved ones needing care.

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Review from J O (Brother of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My involvement with Mallards Care Home goes back to five years. I have had the opportunity to meet the owners and staff. I have found the staff to be polite, caring, passionate and seem to enjoy their work. The lift breaks down occasionally which creates anxiety. The heating system needs to be investigated
- Generally too hot in my brother's room.

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Review from Jacki D (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I fill out this form with only positive feedback and high praise for the whole team at The Mallards, regarding my father's care. Starting with his pre-arrival and the communication and information gathering process in finding out who my Dad is and was. The effective use of this information when he arrived,
to help him settle. This, in addition to treating him with respect, the utmost care and being gentle with him too. Talking to him throughout, explaining what is being done and why. Always going the extra mile by talking to Dad in foreign languages and having the male team matron talk to him too, as he is responsive to him. Treating him like a human being with compassion. There is so much to say - thank you so very, very much.

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Review from Wilma P (Daughter-in-law of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law chose this care home, he is as happy as he can be (due to health issues) but most importantly he feels safe here and that is just so important to me. All of the staff here do their very best for the residents and they always seem to be getting on with everything in a very happy way.
The visitor's rules set by the government are followed stringently and I am happy about that, I sleep well knowing that he is being well cared for there.

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Review from Milly A (Friend of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, very welcoming and very caring staff. Couldn’t be happier with the mallards overall. Will highly recommend it to anyone. Keep up the great work. We also love the fact that we can visit in the garden.

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Review from Bridget P (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to the home in early 2021, after receiving his first Covid jab. As it was in lockdown, we could not inspect the room etc but my friend's mother had been a resident and her family had been very happy with the care provided and strongly recommended it. The staff are all so friendly and
my father is very content. As his daughters, we have been made to feel very welcome and involved.

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Review from Sue H (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident for 2-years. I have found the staff very friendly and caring towards her and myself. Under very difficult COVID rules, which they have stuck to however hard, it’s been for them, they have remained very kind and caring. They keep me well informed when necessary if
there are any problems.
The food always looks nicely presented and varied.
I would not hesitate to recommend The Mallards.
The only negative comment is the fact it’s an old building and needs a bit of an update.
In my opinion, the CQC report does not reflect my experience with The Mallards.

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Review from Jennifer (Sister of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was happy and smiled a lot when the staff talked to her. Staff seemed very caring and showed my sister a lot of affection and understanding of her needs.
The home was well cared for and there were no odours.
A lot of activities going on and my husband (her brother in law) was made very welcome.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for The Mallards is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for The Mallards is calculated as follows: ( (56 Excellents x 5) + (14 Goods x 4) ) ÷ 70 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for The Mallards is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 08 Apr 2025

The home provides residential and respite care in a way that makes residents feel safe, relaxed and comfortable. A variety of activities at the home keep residents engaged and entertained as they build friendships with others.


Awards / Recognitions (0)

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Meet the Team (1)

Sally

Sally Green

Job Title: Home Manager

Joined: 2008

Sally is an experienced home manager with a wealth of experience.


Frequently Asked Questions about The Mallards

What types of Care is The Mallards registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Mallards provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Mallards have?

There are 23 Single Rooms.

What are the Facilities & Services at The Mallards?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Mallards to the centre of Bedford?

0.5 mile(s) as the crow flies, distance by road may be significantly further.