The Mallards

5 Dynevor Road, Bedford MK40 2DB
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9.4 30 Reviews
  • The Mallards, Bedford
The Mallards is situated in Bedford close to shops, public transport and local amenities.

The home provides residential and respite care in a way that makes residents feel safe, relaxed and comfortable.

A variety of activities at the home keep residents engaged and entertained as they build friendships with other residents.

Staff are told by residents and their families that The Mallards is like living at home.

The home’s caring, experienced staff are committed to delivering good practice and the firm invests in developing an excellent professional team.

To arrange a visit or to discuss the home, contact The Mallards.

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Care Provided by The Mallards

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sally Green (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for The Mallards

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,250
    • Self-Funded Residential Dementia Care £1,100 – £1,250
  • (these prices are only a guideline, please contact The Mallards to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently no restriction in place for you visiting your relative or friend.


  • Parking

  • There is a car park at the front of the home.


The Mallards Reviews (30)

Total of 30, showing 21-30
9.4

The Mallards has a Review Score of 9.4 (9.400) out of 10, based on 6 reviews in the last 2 years. Over all time The Mallards has 30 reviews.

Overall Experience

  • 26
  • 4
  • 0
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  • 0

Date Published

30
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0
6
24

Review from S H (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident at The Mallards, Bedford. There she has been given exceptional care and although suffering Alzheimer's Dementia has shown improvement. Despite her condition, her strong personality is still very capable of registering disapproval. It is very clear from her affectionate attitude
to staff that she is content, happy and comfortable in this first-class home. Thank you Mallards.

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Review from Wendy F (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad spent his last six years at The Mallards and my Mum is now in her third year there. I cannot fault the management and care given to both of my parents. The home was a little tired but has recently had a revamp, which has brightened the home no end. I would not hesitate to recommend this home
to others.

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Review from Vina M (Friend of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I value the open door policy allowing visits at any time. Staff are most welcoming and offer refreshments to visitors. During my visits, I noted that they are visible in the lounge area, respectful and have a good rapport with their residents. The notice board displays include photographs from recent
events, the plan of various activities over the next few months.
There is a sense of calm and community.

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Review from B G (Cousin of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very satisfied with both our relative and also other residents here. Despite some dementia, everyone seemed to receive a hug from the staff. In return, the smiles received by staff was a delight to see. My cousin has been here for over 3 years. Some falls have occurred when a back was turned
but I do not consider it was a lack of safety issues. A lucky find that she was here. For someone in their 90's who deserved this dignity.

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Review from Kay T (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and sensitive care home, that has tried to maintain mum's dignity at all times over the last 2 years. Further more the manager's proactive and hardworking attitude to making the facility a home for the residents is to be applauded. This summer there has been a garden party, fete and beach party.
Mum has also taken part in arts and crafts, bingo and other activities to. I would certainly recommend the mallards

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Review from Giuseppe D (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the Mallards for the past year, since April 2016 and he has been very happy and comfortable. The staff are second to none, friendly, professional, supportive and always have a smile on their face!
The home is well maintained and very clean and welcoming.
My father enjoys the
variety of meals offered and the staff ensure that he has some of the traditional food/treats I bring him from time to time.
The Mallards runs numerous activities which my father enjoys participating in and the last Christmas party was excellent, entertaining and enjoyable for the whole family.
I am very happy with my father's care and would highly recommend the Mallards to others without hesitation.

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Review from Barry W (Son of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over two years and during this time she has been very well looked after and cared for with great dignity. The staff are all exceptional in their care, interest and unfailing enthusiasm in looking after the residents. Visitors are welcomed and always looked after well
with a welcoming cup of tea, often on a tray with biscuits to share with the resident. My mother is happy there too and enjoys all the carte and attention she gets. Finally, the food is very good and exactly what the older residents like and are familiar with.

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Review from Barry G (Cousin of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother and mother-in-law were both previously in care homes what a delight that my cousin was admitted to The Mallards almost two years ago. Now well in her 90's and now suffering some dementia it is so lovely to find her always being spoken to by nearly every member of staff. The visiting nurses
also seem to feel this friendship, with humanity with staff and residents, such a pleasant experience and no anxiety for her wellbeing. A visit (often) is always a pleasure.

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Review from E H (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend since she has been in The Mallards. I have always been very impressed by how she is being looked after. All the staff are so caring and sensitive to all the residents. A good description is that it is like a family. My friend is aware of all of this and engages with them
in the same way. The Mallards is always warm and very clean and she enjoys the food and as she was a great cook herself, this is a big compliment. I go to may care homes and I have to say that The Mallards is the very best.

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Review from Christine K (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move to a care home following a serious fall at home in July. We chose The Mallards as it was recommended by a variety of health professionals. Everyone had mentioned how caring and friendly all the staff were. We are very satisfied with our choice. Mum is self-funding so it was important
to have value for money as well. She has settled in well and looks forward to the daily activities the home organises. Well done to the manager and her staff!

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for The Mallards is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for The Mallards is calculated as follows: ( (56 Excellents x 5) + (14 Goods x 4) ) ÷ 70 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for The Mallards is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 08 Apr 2025

The home provides residential and respite care in a way that makes residents feel safe, relaxed and comfortable. A variety of activities at the home keep residents engaged and entertained as they build friendships with others.


Awards / Recognitions (0)

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Meet the Team (1)

Sally

Sally Green

Job Title: Home Manager

Joined: 2008

Sally is an experienced home manager with a wealth of experience.