The White House

Eggington, Leighton Buzzard LU7 9PQ
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9.5 41 Reviews
  • The White House, Leighton Buzzard
The White House is a twenty-eight capacity care home from the Janes Care Home group, located in Eggington, just outside of Leighton Buzzard.

Experienced care workers pride themselves on efficient care that safeguards the well-being of each resident, at the same time as being dedicated to a friendly and satisfying living atmosphere, where residents enjoy numerous activities, social events and visits from loved ones.

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Care Provided by The White House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jacqueline Darkwa (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (6)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 4

Funding & Fees Guide for The White House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £900 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400

  • All services provided by our in house staff are included in our fees. We agree third party top up payments with the involvement of the allocated social worker. Our fees are reviewed annually unless in extreme circumstances where an early review will be called with the involvement of all parties.
  • (these prices are only a guideline, please contact The White House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • This home offers open visiting without restrictions


  • Parking

  • Off street parking available at the front of the house.


The White House Reviews (41)

Total of 41, showing 1-20
9.5

The White House has a Review Score of 9.5 (9.513) out of 10, based on 10 reviews in the last 2 years. Over all time The White House has 41 reviews.

Overall Experience

  • 22
  • 18
  • 1
  • 0
  • 0

Date Published

41
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1
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Review from Kelly C (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident in The White House for 1 year this month as she needs 24-hour care and supervision. We couldn't be happier with the care she is receiving. The management team are brilliant, between them and the seniors there isn't anything that can't be sorted. We are kept fully informed of what
happens with Mum, we get regular newsletters, phone calls and emails. They have been fully supportive of us personalising her room so she feels at home and comfy. The range of activities on offer is good, they even have an external art and craft company come in to do sessions! They have also been doing planting in the garden getting it summer-ready which she loved. Mum has been on outings, gone for walks and been to Church, they have singers come in and they put on a great family and friends Christmas get-together with the residents. The staff team at The White House are all really friendly and good at what they do, they genuinely care and understand Mum well and she's happy there.

Reply from Jacqueline Darkwa, Registered Manager at The White House

Thank you for taking the time to leave us a review. We are pleased to hear that your mum is happy and settled in the home, it is always a privilege to care for others and we love being able to bring a smile to people and have them feel safe. This will be shared with staff.


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Review from Elizabeth W (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum arrived here 3 days before Covid lock down, so the last 3/4 years have been a difficult time for everyone. The Staff were most helpful in helping with phone calls during quarantine, despite her hearing loss. They continue to be understanding and compassionate as her health/dementia deteriorate.
They all seem like a happy team which adds to the positive atmosphere which we experience when we visit.

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Review from R C (Son of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is receiving good care and attention. The home is not purpose-built and does need some TLC.

Reply from Jacqueline Darkwa, Registered Manager at The White House

Thank you for leaving us a review. It was a privilege caring for your mum. The home was originally a rectory for the church, a children's home and now a care home. TLC is a continuous process which our decoration and maintenance work is an ongoing permanent job. We wish you all the best for the future.


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Review from Jenny K (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was on palliative care and bed bound. She had mixed levels of care, depending on who was working. She was on purée food but still given biscuits. She couldn't reposition herself in bed but was given a lidless cup. A little thought when dealing with her would have been helpful. Mum passed away
at the end of October. Staff were very kind to her in her final days. I think the shortcomings were due to lack of training and guidance for staff, especially new staff.

Reply from Jacqueline Darkwa, Registered Manager at The White House

Thank you for leaving us a review. We would like to apologise for not meeting your expectations. It is important to us that when things do not meet people's expectations, we make every effort to learn from what has happened and act swiftly to ensure ongoing improvement.
We would appreciate it if you could please contact the management team, at your convenience, to give more details about your concerns from when your mother was a resident with us. This will enable us to explore your concerns and ensure improvements are made.


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Review from Tony S (Son of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My poor mum was a resident. Sadly she is no longer with us. The White House staff were amazing looking after my mum and the other residents. It is a tough job to do. I have nothing but 100% respect for the staff of the Whitehouse.

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Review from John F (Friend of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit my friend, she appears to be happy and content with life in the home. The home is warm, comfortable and has a pleasant atmosphere. The staff are always very friendly and helpful.
My friend seems to enjoy the meals at the home and has enjoyed a healthy life since living there.

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Review from Carol M (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in there in August 2022. They made her feel welcome and relaxed. She soon settled in there. They looked after her very well. She had a nice room overlooking the back of the home. She felt safe in there. Nothing was too much trouble for them. The staff were very caring with her. It is
safe and secure in there. All the staff are brilliant. They also made me feel very welcome.

Reply from Kirsty Janes, Director at The White House

Thank you so much for taking the time to leave us a review. It was a privilege caring for your mum and we will share your kind words with the team. We wish you all the very best for the future.


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Review from Lynn S (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well cared for in The White House. The staff were lovely, friendly and very caring. Whatever we asked or concerns we had were dealt with. The Christmas dinner you all did for us, so that Mum could have her family with her, was amazing and the staff worked very hard to achieve this. Mum
certainly enjoyed her day. We were kept up to speed with everything that concerned Mum. Thanks to all the staff that looked after us.

Reply from Kirsty Janes, Director at The White House

Thank you so much for taking the time to leave us feedback, we will share your kind words with our team. It was a pleasure seeing you and caring for your mum and we wish you all the very best in the future.


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Review from Jackie F (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The White House Care Home for nearly two years and suffers from dementia and immobility.
The White House is small with a family feel.
The room is a good size with an ensuite and all Mum's personal things are around her.
The level of care, in my opinion, is of a high standard.
When
I visit I stay for two days, 10 am to 6 pm and I am with my mum the whole time, watching TV or in the lounge or dining with the other residents.
I, personally, very much enjoy my time there with my mum.
The staff are always ready to help, we have little birthday parties, family gatherings.
There are always activities being organised.
The management team are very good and they answer any questions that I have by return.
Picking a care home for your loved one is very stressful and emotional. I am just so pleased that we found The White House, it shone above the others and now I know my mum is happy, safe and secure.
For this, I will always be very grateful.

Reply from Kirsty Janes, Director at The White House

We are so grateful for your feedback, thank you. It is always a pleasure to have you visit and spend time in the home, we understand how very important family connections are and always want people to feel comfortable spending as much time with us and their loved one as they want to. We will ensure that your kind comments are shared with our team here.


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Review from Dave B (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The White House since August 2023, she is always praising the staff and the food, she is far happier now than she was in her previous home.
I visit as much as I can and always find staff friendly and professional, food always looks tasty and presentable.

Reply from Kirsty Janes, Director at The White House

Thank you for taking the time to leave us a review. We are pleased to hear that your mum is happy and settled in the home, it is always a privilege to care for others and we love being able to bring a smile to people and have them feel safe.


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Review from Jane M (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words that can say how amazing The White House and its staff have been. We were so very lucky yo have been able to get our mother into this care home. They have had the most difficult years with Covid, but have all been able to show love and support for us as a family. They are the best
and beautiful, caring people.

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Review from Roger M (Husband of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is kept very clean and tidy in spite of accidents. The home is safe and secure. Residents are allowed to move around unrestricted areas of the home using assistant equipment as it is necessary. Good area of decking facing South in the garden which is efficiently secured without restriction.

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Review from Paul L (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Whitehouse staff and management display such care and love to my mother. Without a doubt, her dementia presents many challenges but their practice and professionalism is excellent and allows me confidence that she is safe and cared for. The environment is one of a large family and rooms feel personal.
I would highly recommend the home. The Manager always ensures any issues are communicated and always available and approachable.

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Review from J D (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found it hard to settle in. The staff were very kind.

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Review from Brenda C (Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take a chance to say what a lovely home The White House is.
The people that look after you are so thoughtful and helpful.

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Review from Joseph J (Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, everybody tried to help you. I find the toilet roll very poor and I use my own all the time. The manager tries very hard to please everyone.

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Review from Hazel J (Daughter of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father has received excellent care during respite periods at The White House. He has Alzheimer's and is extremely anxious and frightened when he cannot see me or is left alone. The Manager and staff always make sure that wherever possible during the day he is not left on his own. They have untold
patience with his repetitive questions and are totally professional making sure that he always feels safe and secure at all times.

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Review from Tony O (Husband of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring and loving staff.

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Review from Jon B (Friend of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the home for an event they were holding. The home was very clean and smelled pleasant. The staff were welcoming and friendly.
I enjoyed the activities the home out on and would recommend the home to others.

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Review from Shirley W (Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care given. Food good. Home clean, all I wish for.

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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for The White House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.513 for The White House is calculated as follows: ( (76 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 117 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The White House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about The White House

What types of Care is The White House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The White House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The White House have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The White House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The White House to the centre of Leighton Buzzard?

2.1 mile(s) as the crow flies, distance by road may be significantly further.