Ambassador House

31 Lansdowne Road, Luton LU3 1EE
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9.5 34 Reviews
  • Ambassador House, Luton
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Care Provided by Ambassador House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Owner
  • BC&G Care Homes Limited
  • Person in charge
  • Erica Tucker (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Ambassador House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200

  • (These prices are only a guideline, please contact Ambassador Care Home for further information for exact price for your requirements)
  • (these prices are only a guideline, please contact Ambassador House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Residents Internet Access
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times


  • Parking

  • Front parking


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Ambassador House Reviews (34)

Total of 34, showing 1-20
9.5

Ambassador House has a Review Score of 9.5 (9.475) out of 10, based on 10 reviews in the last 2 years. Over all time Ambassador House has 34 reviews.

Overall Experience

  • 20
  • 12
  • 2
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Date Published

34
2
5
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24

Review from G N (Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most impressive aspect of my stay is the warmth of the staff, they are attentive, kind and courteous. They do a lot to accommodate my eating habits. I've never been treated so well, I'm grateful. In the future should I require higher levels of care, no doubt Ambassador House would be my first choice,
provided the management is still there. Thank you.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for the feedback, our door is always open and welcoming with love, care and passion. It was a pleasure having you in our care and happy we were able to make you feel at home.


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Review from John B (Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I lived on my own and I was placed at the Ambassador House by the hospital. I was against it but I have been proved wrong. The care home provides me with security and facilities that I need. The care is excellent.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for the feedback, our aim is to continue to improve and provide quality care.


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Review from R P (Son of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with Mum staying in the care home. I have no concerns with her care or safety. The staff are all very professional and helpful. Keep up the good work.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for your review, we aim to continue to improve people's lives and provide care according to individual needs.


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Review from D F (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the doors at Ambassador we were greeted with warmth and professionalism. The home is well-maintained and has a homely feel. The staff are exceptional and treat Mum with much love, care and dignity. They treat her with the utmost respect. Their dedication to Mum's well-being
is evident in every interaction. Mum doesn't have dementia and is able to address her likes and dislikes, and nothing is a problem for the staff at Ambassador. In summary Ambassador is a beacon of excellence in elder care. Mum calls Ambassador her home which is comforting to her family.

Reply from Erica Tucker, Manager at Ambassador House

Thank you so much for your feedback! Providing exceptional care and support to our residents is our top priority. Our aim is to continue to support our residents with high standards.


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Review from Michaela C (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ambassador House is welcoming, warm and friendly. They are very supportive of the residents and their families. It's a difficult decision to have to put your relative into a care situation, but Ambassador House staff made the transition easier and reassured us every step of the way.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for the review; our aim is to continue to improve and provide a high standard of care to people.


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Review from Wesley W (Son of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care for my mum has been excellent. There is a dedicated manager for the care home. I have seen real dedication and enthusiasm from the senior team and carers. I’m very thankful for the care my mother has received and I pray the care team will continue to impart the care witnessed.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for the review. I will continue to work with my team to provide and maintain excellent care and keep our residents happy, comfortable and safe.


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Review from John B (Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I never thought I would be living in a home but circumstances changed my life when I went into hospital then I was discharged to Ambassador House Care Home where I have been living for a while now. I am well looked after, all my care needs are met and the food is good, there is always something to eat
and drink. The management team and staff are very well trained to do their jobs. I am comfortable and well looked after here, most appreciated.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for the review, our aim is to continue to provide a high standard of care that suits people`s needs and for all to feel at home.


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Review from N F (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the care home since June 2020 as she has dementia. A lot of the staff have been with her since she arrived and her care has always been good. Recently, the staff were able to move her to a new room as a ground floor one became available. It was lovely to see that all her bits and
pieces had been arranged in the room for her so it was very welcoming for her move. We always have plants in her room, especially Orchids and the carers keep them in tip-top condition for us. It's always clean and tidy and the staff care for her very well. As she went into the home during Covid, we were unable to visit for some time, and the staff were excellent at helping her to settle in. Always happy to visit her there and it has a real homely feeling.

Reply from Erica Tucker, Manager at Ambassador House

Thank you very much for the review. our aim is to continue to provide a high standard of care and ensure that we assess people and act according to their needs. We continue to strive to provide the very best care for our residents and their loved ones.


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Review from Neil R (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, especially the deputy manager. Always goes over and beyond, nothing is too much trouble.

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Review from F H (Friend of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, always makes us a cup of tea.
Our friend is always clean and well-dressed, he seems happy here. Facilities are clean and well-maintained.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for your review, we will continue to improve to ensure that people receive a high standard of care.


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Review from M G (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. My mum has a lovely room which is very cosy and kept very clean. On the cost, I think everyone would like it cheaper but personally I cannot fault the home.

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Review from Michael A (Son of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have treated my mum and stepdad with consideration, professionalism and kindness. We didn't realise that Mum and Stepdad would spend their last days in the home, but they couldn't have been anywhere better. They felt safe, cared for and supported. As a family, heartfelt thanks to all the team
for helping us to let go and allowing them to do a great job.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for the review; we aim to continue to provide a high standard of care.


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Review from B M (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ambassador House have really cared for my mother greatly. They ensured all her physical needs were appropriately met. My mum loved living at Ambassador House and loved the staff.
The care and attention provided was to a high standard. Special thanks to a group of staff members, not forgetting
the cook and all other staff. I want to say, thank you.

Reply from Erica Tucker, Manager at Ambassador House

The team at Ambassador House are dedicated to high standards of care and will continue to support people according to their needs. Thank you for the feedback.


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Review from J A (Daughter-in-law of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ambassador House have been both kind and professional in their approach to caring for both my husband's mum and her husband. You can see they try to make the best of any situation. It is such a difficult time for myself and my husband as we deal with the care of two people but they have helped us to
do the best for them. Thanks to all the team.

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Review from V J (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, our mother went into Ambassador House 2016, during that time to May 2022, her stay there has always been delightful, tended well by care staff and management. Particularly, however, in the last years of her life under the fantastic management of the manager and her brilliant staff (too many
to name individually), to whom we are indebted, managed her. Our mother had a great life and nothing was too much for them in terms of giving her good care. They all looked after our mother individually with love, affection, care and dignity, absolute 'excellence'. All the staff handled and coped with many challenges, uncertainty and changes during the covid-19 pandemic in keeping not only all residents safe and covid free but themselves too. Words cannot describe the service they have facilitated throughout and I personally would have unequivocally no hesitation in recommending Ambassador House to other families or friends. On behalf of my family, I would like to take this opportunity to thank each member of staff at Ambassador House who tended our mother and we will always hold them dear in our hearts. We wish Ambassador House Team continued success, best wishes now and for the future.

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Review from A W (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the same home for 3years now and is really happy with all her new friends, both residents and staff. She is comfortable, safe and at home here. The staff are very friendly, happy and smiley, providing a relaxing and welcoming environment. As my mum's condition changes, the staff
provide for her accordingly. Always giving her dignity. I can't thank the staff enough for such a fantastic job that they are doing. Thank you!

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Review from J G (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is treated very well, and even though she has dementia, due to the great care she gets from the care team here, she recognises them all and shows her love to them. Always kept fully informed of any incidents or illness. Have used other local care homes for periods of respite previously and they
did not even come close to showing the care provided at Ambassador House. Thank you for giving me peace of mind knowing mum is so well cared for.

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Review from Robert B (Son of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot think of a better place for Mum to be residing. The staff/carers are very professional and I know she is in good hands. This gives us, as a family, great peace of mind.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for your review we will continue to work together to provide a high standard of care for the people in our care and ensure safety is maintained. We will ensure that we continue to follow guidelines and procedures to ensure risks are minimised and people are happy in our care.


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Review from Tracy L (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came here for 2 weeks from hospital for a short stay. I can't fault it, he loved it and didn't want to leave. Staff are lovely.

Reply from Erica Tucker, Manager at Ambassador House

Dear Tracy, it was a pleasure to look after your dad during his short stay. I am happy that he enjoyed his stay we will continue to do our best for people who use our service.


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Review from Jackie N (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been pleased with the care my mum has received but it is difficult to fully comment and assess as she was admitted during the lockdown and I have had only 2 visits inside, however, the staff seem very caring and my mum says they are kind and the food is good.

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Current Review Score: 9.5 (9.475)

Overview of Review Score

The Review Score of 9.5 (9.475) out of 10 for Ambassador House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.475 for Ambassador House is calculated as follows: ( (61 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ambassador House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ambassador House

What types of Care is Ambassador House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ambassador House have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ambassador House?

Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Ambassador House to the centre of Luton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.