Ambassador House

31 Lansdowne Road, Luton LU3 1EE
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9.5 34 Reviews
  • Ambassador House, Luton
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Care Provided by Ambassador House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Owner
  • BC&G Care Homes Limited
  • Person in charge
  • Erica Tucker (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Ambassador House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200

  • (These prices are only a guideline, please contact Ambassador Care Home for further information for exact price for your requirements)
  • (these prices are only a guideline, please contact Ambassador House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Residents Internet Access
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times


  • Parking

  • Front parking


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Ambassador House Reviews (34)

Total of 34, showing 21-34
9.5

Ambassador House has a Review Score of 9.5 (9.475) out of 10, based on 10 reviews in the last 2 years. Over all time Ambassador House has 34 reviews.

Overall Experience

  • 20
  • 12
  • 2
  • 0
  • 0

Date Published

34
2
5
10
24

Review from Maggie C (Wife of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Ambassador House very unwell with dementia. He was aggressive and hard to keep calm. The staff did an amazing job keeping him calm and finding ways to let him be himself but not disrupt everyone. We could visit whenever we wanted and were always made welcome. I can't thank the staff
enough for the care they have given over lockdown. They have saved my life.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for the review and your kind words. We will continue to do our best for residents and continue to provide quality care.


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Review from Peter T (Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was excellent. Staff very helpful.
Thank you to all staff for your help and assistance. I enjoyed my stay.

Reply from Erica Tucker, Manager at Ambassador House

Dear Sir
Thank you for your review and for using our service. we will continue to work together to provide high standard of care and to ensure people`s needs are met appropriately.
Regards.


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Review from Martha N (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided in the Ambassador for 5 months. We have had no complaints, he was happy there and regarded it very much as his home. The staff were always welcoming whenever I visit. My visits were always unannounced and I have never seen anything there to raise my concern.

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Review from L M (Daughter-in-law of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday I visited Ambassador House we were welcomed, very relaxed, friendly, good-natured staff. Very caring and cheerful. Residents were finishing lunch at their leisure and the food looked excellent. We feel that my mother-in-law is very well looked after, clean and tidy, hair clean and cut. The
manager has an excellent attitude, kind and concerned for the client health.

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Review from Reis M (Son of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service has been very good in all respects.

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Review from H G (Wife of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care received by my husband and find the staff very friendly and helpful. They are always very happy and friendly. I would certainly place him here again.

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Review from A K (Friend of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit on a weekly basis, sometimes more often. The place is always clean and always someone stays with the residents in the lounge. There is always music on loud. My friend is deaf so it's a good idea to have it on loud. She is often sitting doing her knitting. The drugs are given regularly at certain
times by a senior carer. Sometimes the confused people create problems but there is always someone to take care of them.

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Review from M B (Son of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When Mum first went to the home in June 2018 there were a few issues. First, her clothes were not returned after laundry, one window was permanently open in her room, she spent many hours in bed, her toiletries disappeared and were being replaced by family. Her wardrobe and drawers are always in a mess.
Clothes were not folded and her underclothes were being thrown out when soiled. Since November 2018 we have replaced 20+ pairs of knickers.

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Review from Michael D (Friend of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home, always friendly and given the best of service. This is every day. They have high standards that are always carried out with a smile.

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Review from Hrekson W (Husband of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Ambassador House for a good 7 years. The service is good, caring and kind.

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Review from Angela B (Daughter-in-law of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, are really happy with the care that our mother has received at Ambassador House. The care is person-centred and meets all her needs. The staff are very caring and helpful and appear to enjoy spending time with the people they support, nice feel as it feels like a family home.

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Review from Brian V (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after Mum very well.

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Review from Simon H (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care my mum receives here. No problems whatsoever.

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Review from K R (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident of the care home for 18 months. During this period there was a high staff turnover at one stage which did leave the family feeling, somewhat, apprehensive. However, things have settled and the care being delivered to my Mother has been tailored to her changing ability and
needs. Currently, the staff provide a care of which we are happy with.

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Current Review Score: 9.5 (9.475)

Overview of Review Score

The Review Score of 9.5 (9.475) out of 10 for Ambassador House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.475 for Ambassador House is calculated as follows: ( (61 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ambassador House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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