Milliner House Care Home has a Review Score of 9.4 (9.383) out of 10, based on 8 reviews in the last 2 years. Over all time Milliner House Care Home has 74 reviews.
Review from T N (Daughter of Resident) published on 30 January 2025
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Overall Experience
5.0 out of 5
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Review from Ruth B (Sister of Resident) published on 9 January 2025
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Overall Experience
5.0 out of 5
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Review from G F (Brother of Resident) published on 1 October 2024
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Overall Experience
5.0 out of 5
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Review from R Q (Daughter of Resident) published on 20 March 2024
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Overall Experience
4.0 out of 5
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Review from Kevin R (Regular Volunteer) published on 19 December 2023
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5.0 out of 5
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Review from Andrew A (Son of Resident) published on 20 July 2023
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Overall Experience
5.0 out of 5
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Review from C A (Wife of Resident) published on 13 July 2023
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Overall Experience
4.0 out of 5
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Review from A T (Daughter of Resident) published on 12 July 2023
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Overall Experience
5.0 out of 5
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Review from Graham R (Son of Resident) published on 26 September 2022
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Overall Experience
5.0 out of 5
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Review from Dinah B (Wife of Resident) published on 16 September 2022
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Overall Experience
5.0 out of 5
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Review from Danny W (Son of Resident) published on 14 September 2022
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Overall Experience
5.0 out of 5
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Review from Sylvia Q (Sister of Resident) published on 18 July 2022
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Overall Experience
4.0 out of 5
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Review from Deborah M (Daughter of Resident) published on 9 June 2022
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Overall Experience
5.0 out of 5
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Review from Nigel F (Husband of Resident) published on 7 June 2022
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Overall Experience
5.0 out of 5
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Review from Pat F (Daughter of Resident) published on 25 November 2021
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Overall Experience
5.0 out of 5
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Review from Larry B (Son of Resident) published on 25 October 2021
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Overall Experience
4.0 out of 5
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Review from S B (Daughter of Resident) published on 19 October 2021
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Overall Experience
4.0 out of 5
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Review from C P (Daughter of Resident) published on 8 October 2021
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Overall Experience
5.0 out of 5
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Review from R H (Daughter of Resident) published on 4 October 2021
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Overall Experience
5.0 out of 5
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Review from Steven C (Son of Resident) published on 30 September 2021
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Overall Experience
5.0 out of 5
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The Review Score of 9.4 (9.383) out of 10 for Milliner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for Milliner House Care Home is calculated as follows: ( (62 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 96 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Milliner House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Sep 2023
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Job Title: Home Manager
Introducing Oana Pocovnicu, Home Manager at Milliner House, Luton:
“For me, kind care is the willingness to put the needs, feelings, and preferences of others first. As well as this is using a person-centred approach and upholding dignity and respect.”
As a Health Care Professional, Oana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.
She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One since 2016, Oana closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Oana remarked:
“My favourite thing about being a Home Manager is being able to make a difference to our Resident's quality of life. Seeing them so happy brings me great pride and happiness.”
Oana has also achieved much outside of work, with her proudest achievements being the progression she has made throughout her career. Oana started as a Kitchen Assistant and has worked her way into the Home Manager role.
Outside of work, Oana enjoys spending time with friends and having BBQs on lovely sunny days.
If you would like to find out more about Milliner House, Oana would be delighted to have an informal discussion with you to answer any questions and provide further information.
