Rowles House

28/30 Barton Road, Luton LU3 2BB
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9.0 19 Reviews
  • Rowles House, Luton
Rowles House care home in Luton offers people with care needs a welcoming friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

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Care Provided by Rowles House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Rowles House Limited
  • Person in charge
  • Susan Rees (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1993

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large driveway at front of the building


Rowles House Reviews (19)

9.0

Rowles House has a Review Score of 9.0 (9.004) out of 10, based on 6 reviews in the last 2 years. Over all time Rowles House has 19 reviews.

Overall Experience

  • 10
  • 8
  • 1
  • 0
  • 0

Date Published

19
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13

Review from Catherine S (Partner of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has settled in very well. The staff are really good. Really makes you welcome, very helpful. Redoing up bedrooms and other rooms. Lovely gardens in summer to sit out in.

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Review from A W (Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As near to home as possible.

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Review from Chris M (Husband of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife every day and the staff are the most caring people I have ever met, the home is clean and very friendly, the food is excellent, I couldn't wish my wife to be in a better place. The home has a very good atmosphere at all times, the staff are caring people who care for people.

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Review from D B (Power of Attorney of Resident) published on 4 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit my uncle at Rowles House mainly on Wednesdays. I find the management responsive and approachable. The care staff are generally sociable and polite even with the most difficult residents and always with visitors. The care home arranges activities that families and friends can attend (it's a
pity I live an hour away). The care home has been refreshed recently and new security installed.

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Review from Margot V (Wife of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in this care home for approximately two and a half years. He is treated respectfully and with cheeriness and care. He seems very content and is well looked after. The staff are excellent, caring and as kind to visitors as they are to residents. They go above and beyond when it comes
to organising trips and entertainment for the residents. They also provide activities on a daily basis which serves to stimulate and encourage the residents. That gives relatives much solace. The manager also keeps relatives well informed.

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Review from R S (Wife of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The relatively small size of the home means that the carers know all of the residents. The residents in turn are familiar with the staff who remain calm and supportive. Visitors are always made welcome. The management team is approachable and accessible.

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Review from Lisa (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for approximately a month. Mum is 87 and suffers from dementia. Before arriving at Rowles House Mum had recently spent time in hospital, she fell 3 times in the August month, fracturing her right hip. She had to undergo a hip operation, stayed in the hospital for a
while and then arrived in Rowles House at the end of September. I am very close to Mum and found it hard to adjust without her with me. The Rowles House Manager and staff greeted Mum with great care and have looked after her well. She is now up and walking with a zimmer frame stronger than ever, she is socialising and has the most wonderful support from all the staff here. My first visits here were very emotional as Mum can no longer look after herself and gets confused with her dementia. I cannot fault the carers for their ongoing help and support with Mum's dementia and my own emotions upon visits. She is now a lot more settled and I feel rest assured that she is undoubtedly being well cared for.

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Review from Linda W (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent nearly three years at Rowles House. She was treated with love and care by the staff. Due to COVID we were unable to be with her at the end but staff kept us informed and made sure a staff member stayed with her. Thank you again for making the family happy that Mum was contented in your care
and thought of the staff as her extended family.

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Review from Jane B (Niece of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was lucky enough to visit on the day of the residents Christmas party. All staff including the manager made a huge effort to provide Christmas cheer and support Santa who paid a visit and gave a present to everyone. Plenty of food and non-alcoholic drink (served as if it was alcohol) was enjoyed by
all.

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Review from Claire S (Granddaughter of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowles House is a lovely home with lovely staff. Good food and good activities. My grandma has been there for almost 7 years, they are still celebrating success with another great CQC report.

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Review from Roger D (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 5 and a half years and has received excellent care throughout her stay.
Recent changes have been very positive and resulted in a pleasant and relaxed environment.

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Review from K N (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed a big improvement in my Dad since he has been there. The staff are very helpful and friendly and he seems much happier in himself.

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Review from Yvonne B (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here only a short while but has settled in nicely. He is joining in activities and is very happy, he is a different man altogether and that is due to the dedication of management and staff.

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Review from Sally J (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Rowles House for 6 years. She has always been content and well looked after. We chose Rowles because it was a smaller home and had a 'home from home' feel about it. The staff have always shown love and care to mum and beer helpful and courteous to us as a family. Recent management
changes have seen big improvements.

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Review from M F (Sister of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in several homes before coming to Rowles House and he has settled in well. It is a small home and has a very 'homely' atmosphere. The staff are excellent and this is what makes Rowles House so special - carers who really do care. The rooms are kept clean, though only a few are en-suite.
The food is wholesome, plentiful and freshly cooked. My brother always looks well cared for.

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Review from Deborah M (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Rowles House for just over 3 years. The love, care and compassion shown to mum was amazing, especially as her life was drawing to a close. The staff were absolutely brilliant, going above and beyond the call of duty.

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Review from W G (Husband of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rowles House offers a homely environment. I feel my wife is well cared for and staff show genuine affection for the residents.


I feel that both myself and other carers are included and well informed about our loved ones and the running of the home.


Following a change in management and a review

of the staffing and responsibilities, I feel that improvements have been made and there are plenty of activities led by an enthusiastic co-ordinator who clearly wants the best for everyone - family and friends are included too.


Overall, there is some room for improvement which the management acknowledge and are making the necessary changes to facilitate this.


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Review from D S (Son of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found that all the areas of care and attention my mother needs have been met. If I asked for anything that my mother, or myself, needed, assistance was almost immediate.

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Review from Julia M (Daughter-in-law of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care of my mother in law to be extremely good. She has been treated very well in the two months she has been here.

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Current Review Score: 9.0 (9.004)

Overview of Review Score

The Review Score of 9.0 (9.004) out of 10 for Rowles House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Rowles House is calculated as follows: ( (46 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 72 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.462 Points relating to the number of positive Reviews for Rowles House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 5 Positive Reviews ÷ 5.2 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Rowles House

What types of Care is Rowles House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rowles House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Rowles House have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rowles House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rowles House to the centre of Luton?

2.4 mile(s) as the crow flies, distance by road may be significantly further.