Pinehurst Care Centre has a Review Score of 10 (9.975) out of 10, based on 68 reviews in the last 2 years. Over all time Pinehurst Care Centre has 135 reviews.
Review from I P (Resident) published on 20 May 2024
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Overall Experience
5.0 out of 5
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Review from Greta H (Resident) published on 14 May 2024
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Overall Experience
5.0 out of 5
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Review from C B (Husband of Resident) published on 14 May 2024
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Overall Experience
5.0 out of 5
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Review from Stephen S (Son of Resident) published on 9 May 2024
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Overall Experience
5.0 out of 5
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Review from A M (Granddaughter of Resident) published on 8 May 2024
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Overall Experience
5.0 out of 5
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Review from P R (Resident) published on 7 May 2024
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5.0 out of 5
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Review from M J (Resident) published on 2 May 2024
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Overall Experience
5.0 out of 5
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Review from Leza S (Friend of Resident) published on 2 May 2024
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Overall Experience
5.0 out of 5
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Review from Tracey P (Granddaughter of Resident) published on 1 May 2024
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Overall Experience
5.0 out of 5
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Review from Angela S (Daughter of Resident) published on 1 May 2024
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Overall Experience
5.0 out of 5
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Review from Gail F (Daughter of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
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Review from M H (Resident) published on 25 April 2024
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5.0 out of 5
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Review from P H (Daughter of Resident) published on 25 April 2024
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5.0 out of 5
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Review from J B (Daughter-in-law of Resident) published on 24 April 2024
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Overall Experience
5.0 out of 5
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Review from J D (Daughter of Resident) published on 24 April 2024
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5.0 out of 5
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Review from Helen B (Daughter of Resident) published on 24 April 2024
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Overall Experience
5.0 out of 5
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Review from Kevin B (Son of Resident) published on 24 April 2024
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Overall Experience
5.0 out of 5
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Review from Stephen B (Son-in-law of Resident) published on 24 April 2024
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Overall Experience
5.0 out of 5
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Review from B W (Resident) published on 19 April 2024
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Overall Experience
5.0 out of 5
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Review from Monica W (Resident) published on 17 April 2024
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Overall Experience
5.0 out of 5
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The Review Score of 10 (9.975) out of 10 for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 68 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.975 for Pinehurst Care Centre is calculated as follows: ( (798 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 813 Ratings = 4.975
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 68 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 68 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Apr 2020
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Job Title: Centre Manager
My care background started in 1986 after I had my children. I worked in a large nursing home as a Senior Carer working nights. NVQ 1 was introduced I started studying to further my knowledge. In 1991 I moved out to Berkshire and worked at a local care home for twelve years where I continued to progress my education completing NVQ 2,3,4 and my R.M. Award. After this, I was given the opportunity to work at a specialist Dementia care home as their Centre Manager in a turnaround role. I did this for two and a half years before joining the Pinehurst Care Centre in 2009 where I have had the most wonderful journey and met some incredible people along the way.
Job Title: Activities Manager
Joined: 2014
I have worked at Pinehurst since 2014 after I had my children. I was looking for a part-time job that fitted in with my life. Little did I realise that Pinehurst would become such a huge part of my life. Every resident becomes part of our family. I love getting to know everyone and to help them realise that life in a care home can be fun and exciting and that there are still many things they can learn and new experiences they can have. One of my favourite moments was when one of our residents who was 103 at the time was having her hair done by our hairdresser and I had organised for an Alpaca to visit the home. She turned to me and said, "Well that is a first, I have never seen an Alpaca walk into a hairdressers!"
Nothing here is too much trouble and we love learning new hobbies and adding more ideas to our schedule. We enjoy regular Zumba and Pilates sessions, we have a range of entertainers, we love animal therapy, reflexology and also enjoy arts and crafts. We have a lovely garden for anyone with green fingers, or a pub in the garden with a TV to catch up on sporting events.
