Pinehurst Care Centre

38/44 Duke's Ride, Crowthorne RG45 6ND
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10 135 Reviews
  • Pinehurst Care Centre, Crowthorne
Welcome to Pinehurst Care Centre in Berkshire. Situated in the leafy village of Crowthorne, the well-maintained facility offers 24-hour care for people over the age of 65, and in particular those living with Dementia. They are blessed with a long-serving team of support staff that provide high-quality, person-centred care within a homely environment. They offer short-term and long-term, respite and post-operative care.

Pinehurst comprises 47 en-suite bedrooms, split across 3 houses. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While bedrooms provide a tranquil area to rest and relax, the bright and attractive lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the home's guest entertainers or simply recline in front of their favourite films.

At Pinehurst, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street and local amenities all within a short distance.

The home's professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

The team warmly welcomes you to Pinehurst where you can learn more about the caring life they offer.

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Care Provided by Pinehurst Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Cotterell (Centre Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Pinehurst Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Pinehurst Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Pinehurst Care Centre Reviews (135)

Total of 135, showing 41-60
10

Pinehurst Care Centre has a Review Score of 10 (9.975) out of 10, based on 68 reviews in the last 2 years. Over all time Pinehurst Care Centre has 135 reviews.

Overall Experience

  • 128
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Date Published

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67

Review from Claire D (Granddaughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother lived at Pinehurst for nearly 3 years. During this time she was very well cared for. The staff really got to know her, they knew when she was unwell and took appropriate action. As a nurse I am very particular about how my nan was cared for. The staff were always caring, compassionate
and patient. If there was any sort of problem, they would call to let me know.

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Review from E A (Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here at Pinehurst, I am very happy the staff are all extremely nice and friendly they make the residents feel comfortable and well looked after.

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Review from Jennifer K (Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My favourite enjoyment is the group activities in Pinehurst. Also, like to walk in the garden and the area.

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Review from B F (Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it, it is peace and quiet. The singing activities are my favourite.

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Review from S P (Granddaughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Pinehurst a couple of weeks ago and she seems to be settling really well. The staff are very kind and patient and we can see she is being well cared for.

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Review from Edward C (Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am resident in Pinehurst and I feel very happy and safe. All the staff are very kind and careful to everyone residing in the place.

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Review from J B (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pinehurst Care Centre continue to provide excellent care for my mother. During her recent illness they were attentive and worked extremely hard to persuade her to eat and coax her to get out of bed. They provided a special bed to avoid bed sores. She is well on the way to recovery thanks to the staff
efforts. Mum loves it at Pinehurst, something we could not envisage when she went there two years ago. The atmosphere is relaxed and all staff very pleasant.

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Review from M G (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre was selected by my sister although I am very impressed with the facilities and the caring atmosphere that is created. Mum has settled very well indeed and the anticipated settling-in issues do not appear to have been a significant issue. The care team are very welcoming and everything appears
to be carried out in a very calm manner. The communal areas are well used by all so isolation does not seem to be a problem. Congratulations to the team on creating a homely environment and thank you for all the care and support to Mum.

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Review from Fran P (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and content. Well cared for and enjoys her food (too much).
Pinehurst is a wonderful home and always clean and tidy. The staff look after Mum very well, caring and professional.
Thank you, Pinehurst.

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Review from Sheila T (Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and settled here.

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Review from G O (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and kind. I know my mum is safe and well cared for, I have peace of mind. If Mum is unwell, the doctor is called straight away. Lovely, clean, positive environment.

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Review from N W (Husband of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for in Pinehurst for the last 8 months following a diagnosis of Alzheimer's and Parkinson's disease. The overall level of care and of the quality of care has been truly exemplary. The staff tend to the residents as if they were their own Mum, Thank you so much.

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Review from M C (Partner of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for better.

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Review from Sheila R (Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Pinehurst and have settled in quite well. The staff are helpful and friendly. The management is fine and I feel quite safe.

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Review from Brian P (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for the past ten months. She settled in very quickly due to the attention and cheerfulness of the staff. Any apprehension that I had also quickly dispersed. She loves her room, eats well and joins in with the activities. She is constantly but discreetly observed, and her health
is monitored. All the staff, from the manager and carers to catering, cleaning and maintenance, are always cheerful and efficient and interact with the residents. I am very happy with Pinehurst, and more to the point, so is Mum.

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Review from Linda T (Daughter-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, loving, efficient and fun. Their patience with the residents is outstanding. Staff send photos of activities and always keep in touch regarding resident's health.

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Review from D F (Granddaughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all so lovely and there is a family feel - we were fortunate to stay for a resident meeting in which they discussed food, so many options/choices.
Our nan has settled and it's so lovely to see her joining in and enjoying the activities.

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Review from C B (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Pinehurst for just over two years now and the care that she has received has been first-class. Knowing that she is safe, settled, entertained and most of all well cared for is something I value enormously. The support of the manager from day one has been something that I have really
appreciated, and I have total respect for her obvious care and commitment to the residents and the centre.

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Review from Vanessa D (Friend of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was amazing with my friend who has dementia. She made him feel secure about the change and going into a home. We visited yesterday and felt it was very homely with a lovely atmosphere, and was made to feel very welcome.

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Review from Danielle K (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Pinehurst Care Centre, Crowthorne for 5.5 years. During her time there she enjoyed life to the full. She entered into the regular activities arranged for the residents and over the years went on outings to local sites and had meals out. She was very well cared for by the
caring staff. She died peacefully in her sleep last month, aged 99.5 years. I was called to her bedside and was able to be with her in her last moments. I could not have wished for a better place for her end. Everyone was so kind, respectful and professional. I thank them all.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Pinehurst Care Centre is calculated as follows: ( (798 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 813 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Lynne

Lynne Cotterell

Job Title: Centre Manager

My care background started in 1986 after I had my children. I worked in a large nursing home as a Senior Carer working nights. NVQ 1 was introduced I started studying to further my knowledge. In 1991 I moved out to Berkshire and worked at a local care home for twelve years where I continued to progress my education completing NVQ 2,3,4 and my R.M. Award. After this, I was given the opportunity to work at a specialist Dementia care home as their Centre Manager in a turnaround role. I did this for two and a half years before joining the Pinehurst Care Centre in 2009 where I have had the most wonderful journey and met some incredible people along the way.


Victoria

Victoria Pembroke

Job Title: Activities Manager

Joined: 2014

I have worked at Pinehurst since 2014 after I had my children. I was looking for a part-time job that fitted in with my life. Little did I realise that Pinehurst would become such a huge part of my life. Every resident becomes part of our family. I love getting to know everyone and to help them realise that life in a care home can be fun and exciting and that there are still many things they can learn and new experiences they can have. One of my favourite moments was when one of our residents who was 103 at the time was having her hair done by our hairdresser and I had organised for an Alpaca to visit the home. She turned to me and said, "Well that is a first, I have never seen an Alpaca walk into a hairdressers!"


Nothing here is too much trouble and we love learning new hobbies and adding more ideas to our schedule. We enjoy regular Zumba and Pilates sessions, we have a range of entertainers, we love animal therapy, reflexology and also enjoy arts and crafts. We have a lovely garden for anyone with green fingers, or a pub in the garden with a TV to catch up on sporting events.