Pinehurst Care Centre

38/44 Duke's Ride, Crowthorne RG45 6ND
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10 135 Reviews
  • Pinehurst Care Centre, Crowthorne
Welcome to Pinehurst Care Centre in Berkshire. Situated in the leafy village of Crowthorne, the well-maintained facility offers 24-hour care for people over the age of 65, and in particular those living with Dementia. They are blessed with a long-serving team of support staff that provide high-quality, person-centred care within a homely environment. They offer short-term and long-term, respite and post-operative care.

Pinehurst comprises 47 en-suite bedrooms, split across 3 houses. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While bedrooms provide a tranquil area to rest and relax, the bright and attractive lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the home's guest entertainers or simply recline in front of their favourite films.

At Pinehurst, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street and local amenities all within a short distance.

The home's professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

The team warmly welcomes you to Pinehurst where you can learn more about the caring life they offer.

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Care Provided by Pinehurst Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Cotterell (Centre Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Pinehurst Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Pinehurst Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Pinehurst Care Centre Reviews (135)

Total of 135, showing 61-80
10

Pinehurst Care Centre has a Review Score of 10 (9.975) out of 10, based on 68 reviews in the last 2 years. Over all time Pinehurst Care Centre has 135 reviews.

Overall Experience

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Review from Sandra H (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his last two years at Pinehurst and was very well looked after and cared for. The staff are extremely kind and caring towards the residents and their extended family. During my dad's last hours, the staff were extremely supportive of us. Cannot speak highly enough of all the staff and the
management team. The home is homely and always immaculately clean and tidy.

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Review from E D (Respite Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here temporarily for personal reasons to be near my husband who lives close by. I had fractured my knee.
I found the staff to be very caring to some difficult people at meal times, attention was paid that all were eating. The kitchen sparkled, very clean.
The toilets/wet room were always very
clean. I would certainly come again.

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Review from Andrew C (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Pinehurst Care Center for nearly two years and we are very happy with the home. Despite the staffing challenges for the care industry Pinehurst has maintained a fantastic team of people with long service, who know the resident's habits and needs enabling them to provide
the best of care. There is always an activity going on and they provide excellent updates for family and friends via a private social media site. As my mum's needs have changed their care has moved with her, always ensuring she is treated correctly in a kind, caring and professional way.

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Review from F Y (Wife of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for nearly four years, the compassion and guidance during her one year end of life situation was of great help and comfort to me. Therefore, when in a similar situation with my beloved husband, there was only one choice for me. Pinehurst Care Centre is so well managed, the carers
are passionate about the people in their care, giving superb care and support and treating people with dignity. They take pride in their work and there is a happy atmosphere. During my husband's three weeks in hospital he did not receive a body wash, at Pinehurst he is cleaned after every 'motion' and body washed at least once daily.

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Review from Sandra C (Father of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Pinehurst Care Centre since December 2022. He loves being with others in this facility and participates in all activities every day. While he lived at home he wouldn't do anything other than watch TV or play on his iPad.
He is very happy and the staff do a wonderful job
in caring for him. I can't rate this care home enough, they have helped by making his life a happy one.

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Review from Lorraine B (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived confused and unable to walk. This was after leaving another care home in the area. Her mood was very low and frightened and also unable to talk. Now she's in Pinehurst she's clean, talking and even laughing. Staff have so much care and really kind. The support they give is remarkable
and always with a smile. They give 100%.

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Review from P P (Respite Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class - well looked after by all staff.

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Review from Anne B (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Pinehurst Care Centre almost two years ago. The Care home is well run and the staff really care about the elderly residents. Sadly she died this week and the Management team kept me fully informed of her progress until her last days. They were thoughtful and caring. Mum loved being
there. She loved the music and the songs she sang with the Carer’s. The Carer’s always stopped for a chat and a song with Mum. Every time I saw her she told me that she was very happy. I can truly say that I am so pleased that she spent her last years in comfort and contentment. Thank you to all the staff at Pinehurst.

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Review from Nuala M (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everyone so helpful, especially one member of staff in particular.
I am so happy staying in Pinehurst and I will highly recommend Pinehurst.

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Review from Gillian S (Cousin of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you place your loved one in a care home you need to be assured that they will be looked after and given all the attention and kindness they need.
This is what I am happy to say my loved one receives.
The care and affection from all members of staff is obvious and I have always felt comfortable
and at peace that she is safe and loved.
Without a doubt a happy environment.

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Review from Lorraine G (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was not happy when we first put him in a home due to dementia and was quite aggressive towards the staff, however, after a very short time, he settled in and is very happy. He even said he loves it there and looks so well compared to when living independently and is no longer lonely. Great
activities, especially the sing-along!

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Review from Karen S (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Pinehurst for two years now and is very settled. The staff take great care of her and try to cater for all her needs - she has Parkinson's and is very dependent on help with most everyday tasks. They offer entertainment to keep the residents stimulated, although no one is forced to take
part! The home is very clean and the staff caring. I know that Mum is safe living in Pinehurst, which was always a major worry when she was living alone.

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Review from S H (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for a respite week. She had the loveliest of welcomes to settle her apprehensions on arrival.
Thanks to the incredible sensitivity and encouragement of all staff she greatly benefited from the social environment.
Nothing was too much trouble and the atmosphere was warm and homely. Perfect.

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Review from David S (Great-Nephew of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pinehurst is the most kind, supportive and caring anyone could wish for. In addition to taking care our aunt, they also support family members through what can be difficult and stressful times for resident loved-ones. We cannot recommend Pinehurst highly enough.

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Review from T B (Daughter of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum has only been at Pinehurst Care Centre for a short time, we are immensely grateful and extremely impressed with the quality of care the team has provided.
Their kindness and thoughtfulness have been outstanding and nothing is too much trouble. They have quickly understood Mum's specific
needs and go out of their way to offer her reassurance and a comforting hug.
They have also provided much-needed emotional support and practical advice to us, her family, so that we are better able to help Mum settle in.
Our sincere thanks go to the entire team.

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Review from Monica B (Wife of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband found it difficult when admitted, but now agrees he is in the best place for him. The staff had their work cut out over quite a few months, but due to their hard work, we can now visit without it ending in tears. The staff are lovely, so friendly with a constant smile on their faces.

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Review from Ashley B (Son of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88 year old mother has been a resident for nearly 18 months, after being unable to look after herself satisfactorily and was moved in during Covid restrictions. Pinehurst Care Centre were extremely accommodating and helped her settle in, putting a TV up on the wall along with pictures and a custom
built bookshelf to make it more homely. They also provided medical care, regular assistance with bathing and a gluten free diet plan for her - all of which she was struggling to do for herself. Mum can be quite stubborn, but the manager has worked her magic and got her participating in some of the great range of activities that take place. She particularly enjoys the art club and going outside in the garden. The manager and the team are wonderful and clearly experienced not only in the care of the residents but also in that of the family. We have been so pleased with our choice of care home and have no hesitation in recommending Pinehurst as a small and personable care home.

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Review from J S (Wife of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently spent three weeks in respite care at Pinehurst Care Centre. He was provided with a clean, comfortable, well-equipped room, and the food was plentiful and enjoyable. I was pleased to see that medication was carefully administered and recorded. All staff were very friendly and helpful,
and it was obvious to me that Pinehurst is very efficiently managed. Knowing that my husband would be happy to spend more time there in the future is very reassuring to me and to the rest of our family.

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Review from D K (Daughter of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother has been living at Pinehurst Care Centre for the past 4 years.
Although naturally frailer than she was when she arrived. She has benefited from the security that being at Pinehurst offers, from the company of others and the liveliness of the activities team who enhance the lives
of the residents who are encouraged to take part in crafts and music sessions. There are regular opportunities to visit local schools to watch their plays and, in turn, school children will visit Pinehurst, as do tame animals. So much is done to simulate and brighten the lives of the residents. Everyone is treated with respect and there is a family atmosphere about the place. Everyone is invited to take part but no one is forced into anything and if a resident prefers to sit quietly in the lounge or their own room, they can. During the time they are there, as the manageress says, it is understood by everyone that Pinehurst is their home. Visitors are welcome and the staff are always polite and helpful.

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Review from Sarah A (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the difficult decision to move Mum into a care home, the manager and her team have been amazing.
Very supportive. Full of advice and tips of what to bring.
Full welcome from all carers in Mum’s care team all made themselves known to her and to us.
The room is sparkling clean, bright
and well chosen for Mum’s needs. Thank you.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Pinehurst Care Centre is calculated as follows: ( (798 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 813 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Lynne

Lynne Cotterell

Job Title: Centre Manager

My care background started in 1986 after I had my children. I worked in a large nursing home as a Senior Carer working nights. NVQ 1 was introduced I started studying to further my knowledge. In 1991 I moved out to Berkshire and worked at a local care home for twelve years where I continued to progress my education completing NVQ 2,3,4 and my R.M. Award. After this, I was given the opportunity to work at a specialist Dementia care home as their Centre Manager in a turnaround role. I did this for two and a half years before joining the Pinehurst Care Centre in 2009 where I have had the most wonderful journey and met some incredible people along the way.


Victoria

Victoria Pembroke

Job Title: Activities Manager

Joined: 2014

I have worked at Pinehurst since 2014 after I had my children. I was looking for a part-time job that fitted in with my life. Little did I realise that Pinehurst would become such a huge part of my life. Every resident becomes part of our family. I love getting to know everyone and to help them realise that life in a care home can be fun and exciting and that there are still many things they can learn and new experiences they can have. One of my favourite moments was when one of our residents who was 103 at the time was having her hair done by our hairdresser and I had organised for an Alpaca to visit the home. She turned to me and said, "Well that is a first, I have never seen an Alpaca walk into a hairdressers!"


Nothing here is too much trouble and we love learning new hobbies and adding more ideas to our schedule. We enjoy regular Zumba and Pilates sessions, we have a range of entertainers, we love animal therapy, reflexology and also enjoy arts and crafts. We have a lovely garden for anyone with green fingers, or a pub in the garden with a TV to catch up on sporting events.