Pinehurst Care Centre

38/44 Duke's Ride, Crowthorne RG45 6ND
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10 135 Reviews
  • Pinehurst Care Centre, Crowthorne
Welcome to Pinehurst Care Centre in Berkshire. Situated in the leafy village of Crowthorne, the well-maintained facility offers 24-hour care for people over the age of 65, and in particular those living with Dementia. They are blessed with a long-serving team of support staff that provide high-quality, person-centred care within a homely environment. They offer short-term and long-term, respite and post-operative care.

Pinehurst comprises 47 en-suite bedrooms, split across 3 houses. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While bedrooms provide a tranquil area to rest and relax, the bright and attractive lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the home's guest entertainers or simply recline in front of their favourite films.

At Pinehurst, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street and local amenities all within a short distance.

The home's professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

The team warmly welcomes you to Pinehurst where you can learn more about the caring life they offer.

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Care Provided by Pinehurst Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Cotterell (Centre Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Pinehurst Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Pinehurst Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Pinehurst Care Centre Reviews (135)

Total of 135, showing 81-100
10

Pinehurst Care Centre has a Review Score of 10 (9.975) out of 10, based on 68 reviews in the last 2 years. Over all time Pinehurst Care Centre has 135 reviews.

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Review from W H (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Pinehurst Care Centre almost ten years ago and regarded it as her home and the staff as her second family. She was treated with kindness and care. The varied activities offered gave her much enjoyment. She made full use of the freedom to decorate her room as she wished. Pinehurst Care
Centre could not have been more helpful in gratifying her wish to die at “her home in Pinehurst”, providing a room with easy access for care and family, after facilitating her discharge from hospital. Covid shut-down was difficult but we appreciated the safe environment and the way staff managed to maintain contact, at the expense of even more effort, between family and residents. Though not technically a nursing home we have been impressed by the way staff have recognised, because of their knowledge of the resident, when prompt medical assistance was required. The staff, without exception, are to be commended for their dedication in caring for my mother cheerfully with humour. We thank them for this.

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Review from P A (Son of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care team to be very kind and understanding towards all the residents, sometimes in very difficult and challenging situations. They go far beyond what could normally be expected to make residents' lives as enjoyable as possible, giving up their own time and working for a pittance
of a wage! Very dedicated staff.

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Review from Linda M (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the dementia unit at Pinehurst for 18 months following a debilitating stroke. She is unable to speak coherently and therefore communication is limited and her difficulties have been challenging for the staff. However, they have managed her care with the utmost kindness and professionalism.
Pinehurst are a friendly team overseen by an experienced and caring manager. I have peace of mind that mum is well looked after, always clean and well-fed and the excellent activities team always include her wherever possible. I have been so pleased with my choice of care home and I have no hesitation in recommending Pinehurst. A big thank you to all the staff who have cared for mum throughout these challenging times.

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Review from J D (Daughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is suffering from delirium following a broken hip, transferred here a week ago from a different care facility. We have already seen an improvement in her mental and physical capacity thanks to the care and kindness of the team at Pinehurst. I have a renewed optimism that my mum will now be
able to conquer this horrible illness.

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Review from B W (Son of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to express thanks to all the staff at Pinehurst who have made sure my mum’s first few weeks at the home have gone as well as possible.


It was always going to be a challenging transition, but the professional and compassionate care along with excellent family liaison has helped enormously.


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Review from R C (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant and helpful at Pinehurst nothing is ever too much trouble for them. They are always happy to see me when I visit, they try and answer any questions I might have and if they don’t know they get someone who does. Well done to all the staff.

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Review from J H (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care and support my mother receives at Pinehurst. She has settled in very well and has both participated and enjoyed the various activities. The staff are very caring and have been interested in speaking with mum to understand her needs.

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Review from S P (Son of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for at Pinehurst for 3 years, she has Alzheimer’s. The staff are good and care for the residents with dignity and respect. The home is always clean and welcoming to visitors. The residents are provided with a wide range of activities and families are kept informed of these via
Facebook and social media. I would recommend this home for your loved ones.

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Review from S R (Daughter of Resident) published on 24 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Pinehurst Care Centre for approximately 10 years and she has been so well cared for. Firstly in the residential side and laterly in Pine House the dementia wing and except for the last two years due to the pandemic, we have always been welcomed and found the staff to be professional,
caring and friendly. My mum is now receiving palliative care so I am now able to visit daily. The manager and caregivers have gone above and beyond in treating my mum with dignity and to feel safe and comfortable. I can fully recommend Pinehurst Care Centre as a first-class care home with confidence.

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Review from Sue S (Daughter-in-law of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home. Staff are always welcoming, friendly and helpful. Residents are well cared for and treated with dignity and respect. The manager is happy to talk to family if we have any worries or concerns. Families are welcome to visit at any time and are kept informed of residents' well-being.
Fabulous care home, I can't fault it and would recommend it to anyone.

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Review from L C (Granddaughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found it easy to book in to see my Nan and the home has provided a number of options in ways to make this possible and as safe as possible.

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Review from Martin H (Son of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For both residents and their families, moving into a care home is quite a significant event. Both I and my father have been supported brilliantly throughout the process. Now that he is in residence, my dad has settled very quickly - the staff are all so kind and patient - it could not possibly have
been a better experience.

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Review from Anthony T (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent attitude from all staff I have dealt with, phone calls and emails answered promptly. Very helpful in dealing with visits to my mother who is hard of hearing and doesn't see too well. When not contacting directly, their webpage keeps me up to date with activities.

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Review from R L (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's staff is kind and lovely.

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Review from P C (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my food. Staff are helpful and very respectful to me.

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Review from J F (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here three months and I am getting used to my surroundings. I am very happy with the staff, all are very helpful. The food is variable. As I am getting older, I felt I couldn't look after myself but this is the best thing for me.

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Review from Beryl B (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely.

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Review from Rachael A (Granddaughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting weekly for about eight years. Extremely friendly staff and management, nothing is too much trouble. When changes needed to be made the utmost care was taken to granny what was happening and why. Visiting is easily arranged and staff happy to help, not to mention keeping in touch
via video calls, and photos and videos on Facebook. The care and compassion from all staff is amazing, with a wide range of activities. I simply can't recommend Pinehurst enough and you efforts are very much appreciated by all the family!

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Review from Helen A (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past weeks, we have faced the sad and difficult time of my Dad's end of life. All the staff gave their continual care, respect and love throughout, showing genuine emotion and sadness. They gave us the support we needed to be able to spend time with him and say goodbye. Pinehurst became another
family to my Dad, especially in this last year with visiting restrictions due to Covid. Knowing he was well cared for, entertained and happy, made the situation easier to cope with. I cannot praise or thank Pinehurst enough for all they did for my Dad in his last 3.5 years.

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Review from Margaret B (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has very recently died after three and a half years as a resident of Pinehurst Care Centre. We have always appreciated the high level of care that Dad received and how his contentment was such that he saw staff as his new family when Alzheimer's took its toll on his memory.
It has been a moving
experience to watch how all the staff involved cared for him in his last days and very comforting to know that he was in such devoted hands.
Of course, this year has been difficult for everyone as we all negotiated our way through this pandemic disease but I cannot think of any stone that management or staff left unturned to keep residents safe and families in touch with their loved ones.
I am deeply thankful for the wonderful care and fun that was brought to Dad and for the staff's commitment to always go the extra mile.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Pinehurst Care Centre is calculated as follows: ( (798 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 813 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Lynne

Lynne Cotterell

Job Title: Centre Manager

My care background started in 1986 after I had my children. I worked in a large nursing home as a Senior Carer working nights. NVQ 1 was introduced I started studying to further my knowledge. In 1991 I moved out to Berkshire and worked at a local care home for twelve years where I continued to progress my education completing NVQ 2,3,4 and my R.M. Award. After this, I was given the opportunity to work at a specialist Dementia care home as their Centre Manager in a turnaround role. I did this for two and a half years before joining the Pinehurst Care Centre in 2009 where I have had the most wonderful journey and met some incredible people along the way.


Victoria

Victoria Pembroke

Job Title: Activities Manager

Joined: 2014

I have worked at Pinehurst since 2014 after I had my children. I was looking for a part-time job that fitted in with my life. Little did I realise that Pinehurst would become such a huge part of my life. Every resident becomes part of our family. I love getting to know everyone and to help them realise that life in a care home can be fun and exciting and that there are still many things they can learn and new experiences they can have. One of my favourite moments was when one of our residents who was 103 at the time was having her hair done by our hairdresser and I had organised for an Alpaca to visit the home. She turned to me and said, "Well that is a first, I have never seen an Alpaca walk into a hairdressers!"


Nothing here is too much trouble and we love learning new hobbies and adding more ideas to our schedule. We enjoy regular Zumba and Pilates sessions, we have a range of entertainers, we love animal therapy, reflexology and also enjoy arts and crafts. We have a lovely garden for anyone with green fingers, or a pub in the garden with a TV to catch up on sporting events.