Review from Roger S (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

Well done management and staff at Pinehurst for a great job keeping everyone safe and well throughout these difficult times, and for keeping us in touch via phone, video, window and door visits, not to mention the regular photos and videos on Facebook. Your efforts are much appreciated, especially as

you have families of your own. Mum's doing well at 106, and you've looked after her for a long time!

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Review from Jack H (Son of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience

My mother has been at Pinehurst for 3 years, after being diagnosed with early-stage Alzheimer’s. I was initially concerned about how she might deteriorate after leaving the familiar routines of her own home, but instead, she enjoys the stimulation and company of her new environment. Besides its location,

we chose Pinehurst because the intimate size of the facility makes for a more homely feel. We were also impressed by the professional and friendly manner of the Centre Manager and her team. Her direct involvement with both residents and families alike helps create a caring and inclusive atmosphere. All the staff make my mother feel part of the Pinehurst family and she never fails to tell us how happy she is. During this year of Covid a safe environment has been maintained which is very reassuring. As my family and I live in Australia, we appreciate being able to call her any day of the week. It is never too much trouble and we have also had some great video calls. Thank you Pinehurst!

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Review from Susan H (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience

My mother is a resident and seems happy and well cared for, the activities are appropriate and the video calls have been a godsend during this covid-19 pandemic our only way of communicating with our loved ones.

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Review from Richard J (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience

My father was a resident at Pinehurst Care Centre for 9 years. The standard of care that he received throughout his time at Pinehurst was excellent. All the staff at Pinehurst built a strong relationship with him and treated him with genuine affection. The activities staff work tirelessly to keep the

residents engaged and entertained which has been no mean feat since the onset of the covid pandemic. Pinehurst's management of the pandemic in keeping their staff and residents safe has been exemplary with no cases at all. This is not down to luck, it is due to the management making hard decisions and making them early. While Pinehurst is not blessed with the facilities of a newer building, they easily make up for this with the standard of the care they provide and the professionalism and compassion with which it is delivered. I would have no hesitation in recommending them to anyone.

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Review from Susan S (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience

From our first visit to see if the care home would be suitable for our mother, we were met with friendliness, concern and kindness. It was the right decision to place our mother here. The kindness and excellent care has continued. Communication between the Home and our family has been exceptional. During

the lockdown period, the staff have gone beyond their care of duty to keep us in touch with our Mum and that has been a huge relief to us. Mum is happy and well, thank you all.

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Review from G P (Son of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

Brilliant care home - staff are very caring and professional.

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Review from P S (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother had a nasty fall, which resulted in her having a hip replacement. She struggled very much after this, which ultimately resulted in her death. The staff were absolutely wonderful, dedicated, caring and could not have done more for her, especially as covid-19 made it difficult for us, as we

were not able to go into see her.

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Review from Alison G (Niece of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

The quality of care at Pinehurst is excellent. The staff go above and beyond to provide a safe, caring, fun environment despite the covid restrictions. My aunt is enjoying life and is healthy and stimulated and healthy. She is with people who really know and care for her, and she takes part in every

activity so keeps very busy.

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Review from Helen H (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience

My mum is very happy at Pinehurst, and although she is not very sociable, she does occasionally participate in activities. Since lockdown, it has been very hard on everyone, I have had some wonderful WhatsApp video calls as well as window visits more recently. Staff are very friendly and spend lots

of time with the residents.

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Review from Clive P (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

During the time Mum has been at Pinehurst she has taken on a new lease of life and become more active and outgoing. This has to be due to the care, kindness and social activities arranged by the manager and all her staff. Nothing has been too much trouble and all the residents are treated like family.
During

lockdown, they are still enjoying a range of activities which have been shared on their Facebook page for families to see, and video calls have also been arranged so that we can talk to Mum. Thank you to all the staff for all you do for your residents.

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Review from C P (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience

"Lockdown" has tested care home to the limit. In my experience, Pinehurst has gone the extra mile in safeguarding and protecting the residents from Covid-19. Whilst I haven't been allowed to visit my mother in person, Pinehurst have encouraged video calls as well providing daily social media updates/videos

of the daily activities inside Pinehurst. As a result, it has been very reassuring. I cannot think what else Pinehurst can do, other than to continue the very high quality and standards under the leadership of the home manager.

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Review from G M (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience

Both parents were initially in another care home for respite after my dad became ill. Sadly he passed away and the other home did not suit our Mum. Pinehurst had been recommended and we moved Mum at the end of February. I am so glad we did! She has settled and is happy, busy with activities and exercises;

it is clear she is well cared for.

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Review from Lindsey C (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for approximately 3 years when she fell ill and it was clear it would be a life-limiting condition. Pinehurst agreed to have her back from hospital and look after her until the end as , I quote, she was family. They looked after her wonderfully well with great compassion

which made her last few days comfortable and peaceful. I cannot thank all the staff enough for the care they gave her.

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Review from J H (Respite Resident) assisted by family/friend published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

I spent a month at Pinehurst Care Centre for respite care. I was well looked after and everybody was very helpful and friendly. The day and night staff were very caring and nothing was too much trouble. They made sure I had the right medication at the right times. There were activities every day and

I could take part if I wished. My room was small but comfortable and I could have all my music CDs and DVDs in my room. The food was good and varied. I will be happy to come again when my wife needs a break.

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Review from R P (Son-in-law of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

In the 6 years that my mother-in-law has been a resident of Pinehurst Care Centre, she has always been treated with dignity and respect. In recent years her dementia has deteriorated but this has not changed the standard of care provided by the staff at Pinehurst, even though her condition is much more

challenging. Our visits have always been unannounced so as to provide us with a true insight on life in the home. I am particularly impressed with the quality of the activities and entertainment provided for the residents, and the standard of decor/cleanliness in Pinehurst. My mother-in-law is 95.

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Review from Ann G (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience

My mother has lived at Pinehurst for almost two years. She is professionally cared for with respect and kindness, and the staff are most attentive to her health needs.

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Review from K S (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care that mum is receiving. We had a difficult year and it became clear in the summer that we could no longer care for mum at home. The staff at Pinehurst are outstanding and mum is clearly happy, settled and well looked after. I would not hesitate to recommend Pinehurst to

anyone with a loved one who is suffering from dementia.

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Review from M A (Brother of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience

I call in frequently and have found the staff consistently warm, friendly and welcoming. All residents are treated with care, encouraged to take part in activities and generally try to create as normal a home/family situation as possible.

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Review from Graham B (Husband of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience

My wife has Alzheimer's and has been at Pinehurst since late last year. Her limited mobility became very difficult for me to care for her at home. She had stayed at Pinehurst for a respite break previously and I was relieved to know that she would receive excellent care as a resident.
Pinehurst is

a very well run home with excellent management and very caring lovely staff.

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Review from Roderick C (Nephew of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience

My aunt came to the care home after the death of her husband which was a very difficult time for her. It took a little time for her to settle in, but now she is quite content due to her friendly careers.

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Pinehurst Care Centre

Care Provided by Pinehurst Care Centre

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Funding & Fees Guide for Pinehurst Care Centre

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