Pinehurst Care Centre

38/44 Duke's Ride, Crowthorne RG45 6ND
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10 135 Reviews
  • Pinehurst Care Centre, Crowthorne
Welcome to Pinehurst Care Centre in Berkshire. Situated in the leafy village of Crowthorne, the well-maintained facility offers 24-hour care for people over the age of 65, and in particular those living with Dementia. They are blessed with a long-serving team of support staff that provide high-quality, person-centred care within a homely environment. They offer short-term and long-term, respite and post-operative care.

Pinehurst comprises 47 en-suite bedrooms, split across 3 houses. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While bedrooms provide a tranquil area to rest and relax, the bright and attractive lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the home's guest entertainers or simply recline in front of their favourite films.

At Pinehurst, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street and local amenities all within a short distance.

The home's professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

The team warmly welcomes you to Pinehurst where you can learn more about the caring life they offer.

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Care Provided by Pinehurst Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Cotterell (Centre Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Pinehurst Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Pinehurst Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Pinehurst Care Centre Reviews (135)

Total of 135, showing 121-135
10

Pinehurst Care Centre has a Review Score of 10 (9.975) out of 10, based on 68 reviews in the last 2 years. Over all time Pinehurst Care Centre has 135 reviews.

Overall Experience

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Review from Linda C (Daughter of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is efficiently managed, the staff are very kind and there is a low staff turnover. The care has been described by a care provider as ”we do our best”, my family all think this is true and is a fair and largely satisfactory summary.

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Review from Julius D B (Brother of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into Pinehurst Crowthorne in September from Hospital having suffered two major strokes. Finding a care home was very stressful, but my contact with the home has been excellent from initial discussion with the centre manager, his welcome into the home and with all of my communication
and visits since. The home has a real 'family feel' about it and every member of staff I have met show care with and compassion and with good humour to my brother and always have the time to talk to me and other visitors. I have been particularly impressed with how they have encouraged his ongoing rehabilitation with activities, therapy and encouragement. I particularly like the 'closed user' Facebook which allows me, friends and family, to see how well he is doing. I have seen a huge change in him since he arrived and they continue to find new ways to maintain his progress. I am confident that he will continue to make progress and am very grateful for everything they are doing.

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Review from Susan G (Daughter of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I've called to see my mother the staff have always been friendly and helpful, they always make us feel very welcome and respected.
The care of my mother has been good and they always treat her respectfully with dignity and thoughtfulness.
When we've been in her room with her and we have heard
the interaction between the staff and other residents it has always been Respectful, thoughtful and caring even in difficult situations when the resident has not been co-operative.
The staff know my mother well and give the impression they like her and she responds likewise, lots of smiles.
They are aware of her physical & mental health needs and treat them appropriately.

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Review from Philip C (Son-in-law of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered to my mother in law has been consistently outstanding.


All the staff are welcoming, supportive and professional.


Pinehurst provides a clean and safe environment for all residents.


The daily activities are clearly appreciated and well thought out for all residents.


Would

recommend without reservation.

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Review from Hilary T (Daughter of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum into a care home was such a difficult decision, but we are delighted that we chose Pinehurst.


Mum had had a number of falls and since being at Pinehurst hasn't fallen once.


She took about 3 months to settle in and no longer asks when she is going home (had to be sold anyway). She

has improved in herself, with the interaction and the activities that they provide.


No matter what time you visit, I have never ever heard any member of staff raise their voice once! They all seem to have the patience of a saint and are so kind and caring.


Meals are varied and nicely served.


Absolutely delighted we chose Pinehurst and they had a room. We are all less stressed and worried about her, now that she is so safe and happy there.


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Review from Robin S (Son of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In summary, I would like to say how pleased the family is that Mum is somewhere where we know she is safe and being well looked after. We know from experience that the staff will keep us informed (by telephone if they consider it urgent) of any issues relating to Mum's care. We are always made welcome
whenever we visit the home to see Mum and we do not usually say when we are coming and things are always clean and well maintained. We would certainly recommend Pinehurst at Crowthorne to anyone who was considering a care home for a relative or friend.

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Review from Adele F (Niece of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was diagnosed with Alzheimer's Dementia four years ago. Since then she has lived with care and support at her home in Surrey. It became clear that she needed 24 hour care. She had sustained a fall and had been in hospital. I have received very positive reports on Pinehurst from families who
had their loved ones there - I decided as my aunties niece, to find out more.

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Review from Paul K (Son of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

my sister and I visited to specifically to speak to those running the home with regard to mothers care. The staff were knowledgable and very friendly, they showed a good understanding of mum and clearly cared for her. We were welcomed and our thoughts and views were clearly listened to, it was reassuring
to come away assured mum is well cared for and understood.

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Review from Stevie S (Daughter of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the one I would choose for myself or my partner, friendly, caring and kind staff, lovely decor, tasty ample varied food, plenty of tea and activities. Mum really enjoys. the home has a family atmosphere we found in none of the other homes we visited. The home is kept immaculately clean
and there is never an offensive odour. Care plans and communication with the family cannot be faulted. I am so glad we chose this home!

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Review from M C (Son of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The below response says it all.

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Review from Margaret W (Stepdaughter of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the home to be warm and welcoming. The staff are engaged and friendly. Our stepmother has been at Pinehurst since 2007 and been well cared for during that time.

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Review from Sharon H (Daughter of Resident) published on 16 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic Care Home in every sense of the word Care and Home. Pinehurst has taken excellent care of my Dad who has dementia. Every member of the Pinehust team is Caring and dedicated and could not have done more to support my Dad who has multiple needs now. He has been treated with kindness and
respect and whilst it is not 'Home', every member of the team does their best to make it as close to it as is possible. I would not hesitate to recommend Pinehurst on every level and can only offer huge thanks to every member of the team.

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Review from Janet B (Daughter of Resident) published on 25 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Pinehurst for almost five years and is still happy and content. She always enjoys taking part in musical activities and animal visits.
Management and Staff are very approachable, open and very welcoming, very patient and obviously enjoy caring for the residents, understanding their
various needs.
Visiting is encouraged at any time of the day, and tea and biscuits are always available.
The home provides a clean, happy 'home from home' environment.

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Review from Val H (Wife of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and unfortunately I was taken ill and had to go to stay for a few days in hospital. Pinehurst fortunately had a vacant room. My husband stayed in this wonderful home last year for one week. This last visit was again excellent, my husband was so well looked after. When I collected
him today, there was no sign of any distress, my husband was very calm, reading a newspaper and enjoying a cup of tea. Well done Pinehurst, the staff are wonderful,k extremely kind and very professional.

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Review from Terri H (Daughter-in-law of Resident) published on 3 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy Mum is in Pinehurst. The staff are wonderful, amazingly patient, kind, and calm. And it is clear they really enjoy caring for their residents. The management are friendly, open and approachable. There is a lot of happy laughter from staff, and giggles from residents. The buildings are
beautifully decorated inside, bright, smart, up to date, but still homelike. There are always teddy bears to cuddle, kept on the mantelpiece.


Pinehurst is an amalgam of several buildings, so it does not feel or look institutional. There are gardens and decks at the back where the residents are encouraged to help care for plants and bird feeders. And there are lots of daily events like parties, pet visits, crafts, exercises and birthdays, that the residents partake in, as well as outings to local sites or short walks in Crowthorne.


As visiting family everything was open to us. And whenever we popped in at tea time we were happily included by the staff, and plied with teas and cakes, along with the residents. You can even stay and have a meal at mealtime if you wish. The residents in the full care building, where my mother in law is, are kept spotlessly clean and neat and in bright cheery clothing, Great effort is spent on keeping them well groomed. We once popped in on the weekly hairdressing - perms etc., to find the residents and staff happily gathered round the hairdressers' clients, all having a fun time. What more can I say - its great, and Mum is happy.


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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Pinehurst Care Centre is calculated as follows: ( (798 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 813 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Lynne

Lynne Cotterell

Job Title: Centre Manager

My care background started in 1986 after I had my children. I worked in a large nursing home as a Senior Carer working nights. NVQ 1 was introduced I started studying to further my knowledge. In 1991 I moved out to Berkshire and worked at a local care home for twelve years where I continued to progress my education completing NVQ 2,3,4 and my R.M. Award. After this, I was given the opportunity to work at a specialist Dementia care home as their Centre Manager in a turnaround role. I did this for two and a half years before joining the Pinehurst Care Centre in 2009 where I have had the most wonderful journey and met some incredible people along the way.


Victoria

Victoria Pembroke

Job Title: Activities Manager

Joined: 2014

I have worked at Pinehurst since 2014 after I had my children. I was looking for a part-time job that fitted in with my life. Little did I realise that Pinehurst would become such a huge part of my life. Every resident becomes part of our family. I love getting to know everyone and to help them realise that life in a care home can be fun and exciting and that there are still many things they can learn and new experiences they can have. One of my favourite moments was when one of our residents who was 103 at the time was having her hair done by our hairdresser and I had organised for an Alpaca to visit the home. She turned to me and said, "Well that is a first, I have never seen an Alpaca walk into a hairdressers!"


Nothing here is too much trouble and we love learning new hobbies and adding more ideas to our schedule. We enjoy regular Zumba and Pilates sessions, we have a range of entertainers, we love animal therapy, reflexology and also enjoy arts and crafts. We have a lovely garden for anyone with green fingers, or a pub in the garden with a TV to catch up on sporting events.