Maitland House

11 Maitland Road, Reading RG1 6NL
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9.0 12 Reviews
  • Maitland House, Reading
Maitland House is a purpose-built residential care home built in 1996. It is less than one mile from Reading town centre in a quiet conservation area.

The home helps older people to live as independently as possible by providing 24-hour care, support and companionship, in a warm and friendly environment.

Residents are valued and treated with dignity and respect. The home’s highly-trained, dedicated and friendly staff take the time to get to know residents so they can tailor care to suit their needs. The home is run by a charity; any profits are used to improve services to residents and secure the long-term future of the home

Maitland House has a family feel. Residents are free to organise their own days and the home runs daily activities and events. Relatives and friends are welcome to visit at any time. Residents benefit from its lovely well-maintained garden and home-cooked nutritious meals.

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Care Provided by Maitland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracy Frampton (Manager)
  • Admission Criteria
    • Application open to all people over 65 years.
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Maitland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,223
    • RESPITE Self-Funded Residential Care from £1,250

  • Although the home has Dementia trained carers, it is not a specialist Dementia facility so all residents are assessed on their individual care needs.
  • (these prices are only a guideline, please contact Maitland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Visitors can join residents for a meal for a small charge.


  • Parking

  • There is limited on-site parking. Parking is unrestricted on the local streets.


Maitland House Reviews (12)

9.0

Maitland House has a Review Score of 9.0 (9.043) out of 10, based on 5 reviews in the last 2 years. Over all time Maitland House has 12 reviews.

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Review from Robert C (Son-in-law of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on my thanks and gratitude to the manager and team, especially the chef for the excellent perfectly cooked turkey and meal in general. Last year's meal was very good though this year's was certainly superior. The care workers had also been roped in and they also went that extra
mile. As a son-in-law of one of your residents at Maitland House, I have been delighted by the choice of home's my wife had made for her step-father.
Well done to all, I do hope that the whole team gets to see my grateful thanks for a great time at today's lunch.

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Review from L T (Niece of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt has lived at Maitland House since 2019 until she passed away recently. She especially loved the garden. She was very happy at Maitland House. The staff have always been very kind, courteous and professional. They have provided an excellent standard of care. I would not hesitate to recommend
Maitland House.

Reply from Iain Looms, AWVS Central Office at Maitland House

Thank you so much for taking the time to pass on your kind comments - we were so pleased to have had your aunt as part of our community for many years and she is certainly missed. Our team will however be really pleased to hear that you felt that they looked after her so well whilst she was with us, so thank you again for passing on your comments. With best wishes from all at Maitland House.


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Review from Gillian W (Respite Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 2 weeks respite at Maitland House. I was looked after with kindness and understanding and the other residents were welcoming and friendly. I would recommend Abbeyfield unhesitatingly as a care home where care and kindness come first.

Reply from Iain Looms, AWVS Central Office at Maitland House

Thank you for passing on your kind comments and we are pleased you enjoyed your time with us. All the very best from everyone at Maitland House.


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Review from Lindsey W (Father of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to you in March 2023, and from day one, Dad has been made to feel very welcome.
My sister and I have found the team at Maitland House to be very friendly, from management to all the carers. After we come away from visiting Dad, we both know he is in safe hands with your team until our next
visit.
Maitland management and staff keep up the good work.

Reply from Iain Looms, AWVS Central Office at Maitland House

We really appreciate your kind words - it is lovely to hear you are comfortable with the knowledge that your Dad is happy and safe with us. It is a pleasure having him as part of our Maitland community.
Best wishes from Tracy and all the team at Maitland House.


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Review from Merryl H (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well into Maitland House. She enjoys participating in the range of activities and outings available. These are all very well organised. The carers are extremely attentive, supportive and professional in approach. An excellent standard of hygiene is maintained. There is a lovely
homely and relaxed atmosphere to Maitland House. Whilst we are still waiting for some issues relating to her room to be sorted, Mum very much enjoys having a view of the lovely garden.

Reply from Iain Looms, AWVS Central Office at Maitland House

Thank you so much for taking the time to review our Maitland House care home. The team will be so happy to hear that your Mum has settled into her home well and is enjoying the friendly environment. It is a pleasure to have her as part of the community.
Best wishes from all at AWVS.


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Review from Michael T (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad became a resident at Maitland House Care Home in the summer of 2022, we have been impressed with the professionalism and level of care provided. He often referred to the accommodation and surroundings being likened to a hotel and he loved the place and the people, both staff and residents.
The staff attended to his every need, always polite and courteous. In the last few weeks of my father's life, the staff at Maitland House went above and beyond our expectations. They supported both my father and our family in this most difficult of times.

Reply from Iain Looms, Central Office at Maitland House

Thank you for taking the time to pass on your kind review. It was a pleasure having your dad as part of our community and the team will be so pleased to hear they were able to help and support you all during this period.
Best wishes from everyone at Maitland House.


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Review from Craig S (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been under the care of Maitland House now for just over a year and we have seen a marked improvement in her health, confidence and well-being during this time. She enjoys the relaxed and safe environment provided by the staff, engages with activities that are run and now eats more than
she used to which is great to see. The room facilities are perfect for her and she often looks forward to spending time with other residents playing scrabble and other board games. Moving forward we hope to continue to see the high standards being kept and would highly recommend this facility, the staff are great!

Reply from Iain Looms, AWVS Head Office at Maitland House

It's great to hear that our team are helping your mum get the most out of her life at the home. The confidence and well-being of our residents are so important to the dedicated teams that care for them. They will be extremely pleased to read your kind comments and hear that your mum is happy in their care - thanks for taking the time to share them.
All at AWVS.


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Review from Ruth F (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad entered Maitland House in June 2022 the staff have been exemplary in their care for him. We have been satisfied with every aspect and we feel at peace that he is in the care of people who are capable, kind, attentive and respectful of his wishes. The family visit him 3-4 times weekly and
friends are also regular in their visits. The managerial staff and carers alike have been helpful to us and kept us informed at every stage. Under their excellent care, my dad has improved, especially in his mobility and continence and this is in no small part due to the gentle but persistent encouragement of the carers. The home has a lovely comfortable feel about it, it is always clean and never smells unpleasant. We are so grateful that Dad is somewhere where he is safe, people are looking after him and it is somewhere we like to visit!

Reply from Iain Looms, Marketing Manager at Maitland House

Thanks very much for your kind words - the manager and her team at Maitland House will be so pleased to read that, not only your dad is enjoying his home, but also that the whole family feels so welcome when they visit and receive the ongoing support and advice needed.


Best wishes. All at AVWS


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Review from Phil H (Son of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to see the residents given more stimulation, not just in the form of activities arranged but also more time spent just talking to residents and encouraging them to talk to other residents. Currently at Maitland House in communal areas, residents sit without talking and as a result, many
fall asleep.
Maitland House still maintains strict mask wearing for visitors and exclusion for taking tea with their relatives. Although I appreciate that this is to protect residents from infection, other care homes have now relaxed this policy, suggesting it comes from government guidelines and not regulations. I believe this now needs to be reviewed. A less rigid policy in face mask wearing helps the residents to join in conversations as they can hear easier and having tea together makes for a more social visit.

Reply from Iain Looms, AVWS Central Office at Maitland House

Thank you for taking the time to pass on your comments. We have recently had a successful recruitment drive to increase the number of volunteers we have. Our volunteers spend some time in the home sharing stories, joining activities, and generally helping create a stimulating and social environment.
During COVID, volunteers were not able to attend homes so are certainly enjoying having them back!
Regarding the wearing of face masks – We are constantly reviewing the guidance and conducting regular risk assessments. We felt that with the restricted testing in the community, and the recent spikes in infections heading into the Autumn /winter period, it would be best to air on the side of caution for the time being. This is under review and we will certainly be looking to ease the wearing of face masks for visitors as soon as external factors deem it safe enough to do so.


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Review from Chris P (Friend of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Church has organised "songs of praise" on a monthly basis for many years at Abbeyfield and it's a joy to see the residents singing traditional hymns and enjoying a thought-provoking talk. On average 12 to 15 residents join us every month and we have had to move to the dining room from the lounge
as numbers increase, we are grateful to the staff and to the activities organiser who are so helpful in bringing the residents to our meetings, we look forward to starting our time together again when circumstances allow.

Reply from Suzanne Brammer, Digital Marketing Officer at Maitland House

Thank you for taking the time to leave such a positive review, it is very much appreciated.


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Review from A J (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Abbeyfield House for about 18 months and once said to me "I never though I would be so well cared for". It is a real home for home with a stable group of staff who genuinely show affection and care for the residents. A variety of interesting activities are provided and birthday and
festivals are celebrated, with a birthday and Christmas present from the staff. It is a community that the family feel part of and are involved. Mum had a good keyworker but sometimes, channels of communication were unclear to me.

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Review from K C (Son of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 1 year. Every time I have come to see her I am struck by the kindness, friendliness and happy disposition of all the staff here. My mum is very settled and happy here, because of the way she is looked after. If I was ever in the situation of having to go into a care home
I would happily choose this one.

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Current Review Score: 9.0 (9.043)

Overview of Review Score

The Review Score of 9.0 (9.043) out of 10 for Maitland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Maitland House is calculated as follows: ( (41 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.393 Points relating to the number of positive Reviews for Maitland House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 5 Positive Reviews ÷ 5.6 = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Tracy

Tracy Frampton

Job Title: Registered Manager

Joined: 2010

Tracy has been working in care since leaving school in various areas of the care sector including working in busy hospital wards, learning difficulties and mental health although her preference is the care for the elderly.


Tracy joined Abbeyfield in 2010 at Ridgway Court and has worked in all three Farnham homes. She joined as a Senior Care Assistant and with Abbeyfield Wey Valley Society’s support, she gained her NVQ5 and progressed to Deputy Manager of Wey Valley House in November 2014. In April 2021 Tracy made the short move over to Hatch Mill to become the Deputy Manager and in July 2022 she was promoted to Registered Manager of our Maitland House care home in Reading.


Frequently Asked Questions about Maitland House

What types of Care is Maitland House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maitland House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Maitland House have?

There are 28 Single Rooms.

What are the Facilities & Services at Maitland House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maitland House to the centre of Reading?

0.8 mile(s) as the crow flies, distance by road may be significantly further.