Pembroke Care

32 Alexandra Road, Reading RG1 5PF
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9.5 58 Reviews
  • Pembroke Care, Reading
Pembroke Care, is a family run facility situated in a peaceful residential area of Reading, and is convenient for a range of healthcare resources including the Royal Berkshire Hospital and the Town Centre.

Pembroke Care can offer the senior citizen a choice of lifestyles to suit their individual and changing needs. There is a range of care to choose from which is either provided from the residential home Pembroke Lodge which is more suited for dementia, Pembroke Apartments where the senior citizen can enjoy the use of a whole flat with as much or as little care as they need, or in the beautifully converted assisted living facility - Alexandra Lodge.

Pembroke Care provides residents with a secure, relaxed and homely environment in which their care, comfort and well-being is of prime importance. Their neighbouring properties are perfectly located in a quiet residential area, all within easy reach of Reading town centre.

Please visit the website for further details.

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Care Provided by Pembroke Care

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Pembroke Care (Reading) Ltd
  • Person in charge
  • Charles D'Cruz (Manager)
  • Admission Criteria
    • By assessment
    • Ages 50+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Pembroke Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,450
    • Self-Funded Residential Dementia Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,450

  • Fee's are primarily dependant on the care required, and also on the room or property taken. This can be further discussed in your initial enquiry.
  • (these prices are only a guideline, please contact Pembroke Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the manager to make the appointment.


  • Parking

  • On site parking.


Pembroke Care Reviews (58)

Total of 58, showing 21-40
9.5

Pembroke Care has a Review Score of 9.5 (9.522) out of 10, based on 22 reviews in the last 2 years. Over all time Pembroke Care has 58 reviews.

Overall Experience

  • 49
  • 8
  • 1
  • 0
  • 0

Date Published

58
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17
22
36

Review from Rebecca R (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Pembroke Care as it is a small home and has the feel of a family home and not a hotel or hospital. My mother has been a resident of Pembroke Care for just over two years now. Initially, I was concerned that she would resist and resent going into care, but she settled in very quickly and thinks
she is in her childhood home. She loves the gardens.
All of the carers are lovely; they are kind and patient and never seem rushed. They are very friendly and show affection to all of the residents. I remember watching one of the male staff applying hand sanitiser to the resident's hands before lunch; he was so gentle and tender that I was very moved by this. All of the staff are wonderful and take so much care in what they do, and I take great comfort in knowing my mother is supported, safe, warm, fed and clean. Many, many thanks.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for choosing Pembroke Care and sharing your experience. It's heartwarming to hear that your mother has settled in so well, feeling at home in our family-like environment and enjoying our gardens.
Your observations about our carers' kindness, patience, and affectionate care truly resonate with our commitment to compassionate caregiving. We're touched that the tender moment you witnessed with our staff member reflects the gentle, respectful approach we uphold in all our interactions.
Knowing that you find comfort in our attentive support and the safe, caring environment we provide for your mother means a great deal to us. We deeply appreciate your gratitude and will continue to ensure the highest standard of care for all our residents.


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Review from K C (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and love Mum is shown on a daily basis is exceptional. The staff are always on hand to support and show great empathy. She is always clean and tidy, with personal needs met with consideration and respect.
The home was kept free from the Covid virus, for which we were truly grateful to them.
Although we missed visiting, we were kept updated with videos and messages, which was reassuring to us at the time.
Prior to the outbreak of Covid, visiting was unrestricted, and family friends were able to pop in and see their loved ones as and when they wished. However, since all restrictions were lifted on visiting care homes, some restrictions still remain, which might be a barrier to those who find keeping appointments difficult.
Many care homes were visited before choosing Pembroke Lodge, but although it didn't have the latest equipment or the best furnishing, it had the best atmosphere and attentive staff, so where else would we have chosen?

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for taking the time to share your heartfelt thoughts about Pembroke Lodge. We are immensely grateful for your recognition of the love, care, and empathy that our staff dedicates to each resident, including your mother. It's our top priority to ensure that our residents are not only well-cared for but also feel at home and respected in every aspect of their daily lives.
Regarding the current visitation policies, we acknowledge your concerns. While we have endeavoured to relax restrictions sensibly, our primary commitment remains the safety and well-being of our residents. We continually review these policies and appreciate feedback like yours to guide our decisions.
We're delighted to hear that Pembroke Lodge's atmosphere and our attentive staff played a significant role in your decision to choose us. We may not boast the latest equipment or furnishings, but we believe that a warm, caring environment is paramount to the well-being of our residents.
Thank you once again.


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Review from Jeanette P (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love mum received whilst she was at Pembroke Lodge was exceptional. Mum could not have been looked after better and we really appreciated all the care she was given during her final years. It was a difficult decision to put mum into care but this was made much easier knowing she has been
in the best of hands with everything she needed and seeing her happy.
Her final days were dealt with dignity and respect and the care shown to the family was way beyond expectation.
As a family, we hope all the staff realise how invaluable they are and what a difference they make to people’s lives by doing what they do.

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Review from Hilary B (Niece of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle reluctantly came to Alexandra Lodge with preconceived ideas as to what life in a care home would be like. Thanks to amazing carers he was able to continue living how he wanted to live and everyone at Pembroke Care went to great lengths to ensure he was comfortable, safe and, above all, happy.

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Review from P H (Resident) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 21 months in this care home. The staff were very welcoming when we arrived with mum and cared for her exceptionally.
Covid was a hard time for everyone, but I received regular videos showing how mum and the rest of the clients were doing.
Mums, last days were peaceful, the staff allowing
my sister and I to spend that valuable time with mum.
I can't thank the staff enough for caring for mum. Keep up the good work.

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Review from C P (Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and comfortable.

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Review from Mary M (Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an absolutely lovely, happy, family place.

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Review from Richard C (Friend of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the thoughtful and kind care which the staff at Pembroke Care provided for my 90-year-old friend up to the end of his life. He loved the 6 months he spent there - a nice touch was his 6.45 pm glass of wine brought to his room! The team members helped him with computer glitches,
gave warm hugs and they could not have been more accommodating in providing for him, and the food was excellent! This was very important for my friend. Thank you!

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Review from Neil P (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have been more pleased with our decision to place our Mum into the care of the staff at Pembroke Care. Mum had suffered two recent strokes which had exacerbated her worsening dementia, and so we were keen to find somewhere that would cater to all of her needs. From our very first meeting
with the team and our first visit to Pembroke we were sure that we were on our way to making the best decision for Mum, and so it proved to be. Mum enjoyed over two comfortable and productive years at Pembroke, where she was treated with the utmost care and dignity by the excellent and very professional staff. Families and friends of residents are made to feel very welcome by the staff and visiting Mum at Pembroke was always a pleasure. In Mum's final weeks and days, we knew that she was receiving excellent and humane palliative care and that she was cared for until the moment she passed. Thank you, to the manager and the Pembroke staff for caring for and looking after our lovely Mum.

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Review from Paul G (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pembroke Lodge cared for my mother for 6-years. They, and management, were exceptional. My mother was always smiling and cheerful while in their care. She was always wearing fresh, clean clothing, and helped with food and drink when necessary.
While her condition gradually deteriorated,
mostly due to dementia, the care afforded her, and the other residents were unerring.
All of the residents were protected from the Covid threat by the exceptional efforts of the management and staff of Pembroke Lodge.
Thank you.

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Review from S D (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has provided a caring and safe environment for my mother during the challenges of the Covid pandemic. To date, the home has remained free of Covid, and until very recently, has allowed unlimited garden visits from family and friends. The staff team is very consistent, friendly, welcoming and
caring. I have no concerns, but due to the pandemic, have never been inside the home, which means that scores for several of the questions are not well informed.

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Review from Audrey R (Friend of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend who has been with Pembroke Care for the last 20-months, and I cannot praise it highly enough. I have had cause to visit many Care Homes in my profession and this tops the satisfaction list.
The home is not an institution, but a real ‘ home from home‘ with nothing too much trouble for
the owners and carers.
There is a delightful sitting room looking over a very pleasant garden.

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Review from Bob P (Son of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first viewing of the Pembroke Care home, I took note of the cleanliness of all rooms, and the presentability and friendliness of the staff.
On discussing the amount of staff-v-residents, there were ample staff allocated.
When my Father first moved into the care home, he was welcomed and settled
in very quickly. His bedroom was quite spacious and was very clean and tidy.
With his illness, my father was never the easiest person to get on with, but with the quality of care, he was very well looked after and accepted where he was.
On behalf of myself and my sister, a big thank you to all management and staff at the Pembroke care home.

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Review from Tracy E (Daughter-in-law of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was very happy at Pembroke. She had friends around her and enjoyed sitting in the lounge and the garden in good weather! She had her favourite carers and loved the manager's children being around.

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Review from Ann-Helen T (Granddaughter of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We left my grandad at Pembroke early August with peace in our mind because he settled in immediately. He was unable to take care of himself at the age of 99. The way they took him in and cared for him, we were assured that he was left in the best possible place. This was important to us as we live
in Denmark.
Everyone was very kind and helpful, and especially the management. Our grandad stayed there for almost 2 months, and our impression was that he enjoyed his stay at Pembroke. As we were far away and could not visit him very often, we appreciated the update the management gave us during his stay at Pembroke. We highly recommend Pembroke.

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Review from Liz M (Stepdaughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Stepfather moved into Pembroke Lodge six weeks ago, after a very difficult year. We are so glad we chose it. The staff, including the management team, are so professional, yet caring and highly respectful. There certainly is a family feel about the Lodge. We really do get the sense that our beloved
Stepfather could not be in a better place for his current needs. When you are very frail and elderly, food becomes one of the highlights of the day, and this has certainly been the case, he is getting a variety of meals and does look forward to his meals. The room is very cosy and warm with a beautiful view of the lovely garden and he has said to me that the staff are very gentle with him when getting ready in the morning. There are so many things to consider when you make a lifechanging move into residential care, but thanks to the staff and all of the team the transition has been less difficult than it could have been. We definitely have been given peace of mind.

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Review from SteveA (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother has just moved in and everyone has worked as a team to ensure she settles in quickly and happily.
We looked at a number of homes and from her initial reception, I was relieved that we had made the right decision in Pembroke Care.
It has a great homely atmosphere. The staff are
caring and kind and residents are treated with patience, dignity and sympathy.
I am confident that my mother is well looked after and I have complete peace of mind.
Management are always on hand and are approachable, efficient and friendly.
Lovely clean bright room, fantastic gardens and lovely food. Although we endeavour to avoid lunchtimes, we can visit at any time and we are always made to feel welcome.
I can confidently recommend Pembroke Care.

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Review from John S (Son of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last six months of her life at Pembroke Care, having moved from sheltered accommodation when she became too infirm to live on her own. I had looked at care homes in the area and I thought that she would feel most at home in Pembroke Care because of its personal, family feel.
My
mother had grown up in an abusive orphanage and it was never going to be easy for her to adapt to living in any sort of care establishment as she became dependent on others again, but I think the homely surroundings, and the care and respect with which Pembroke Care's lovely staff treated her, made her final months as pleasant as possible.
As a visitor, I always found the staff friendly and welcoming. In particular, the deputy manager (with whom I had most formal dealings) was extremely kind and helpful, e.g. giving my sister a conducted tour of the home and chat with our mother via facetime on his phone, and he even went out of his way to come to her funeral.
Good people: recommended.

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Review from C P (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum received a lovely welcome from all the staff at Alexandra Lodge when she went for a short stay for respite care after leaving hospital.
Her room was very warm and homely with an ensuite which catered for all her needs.
We would definitely recommend Alexandra Lodge to anyone wanting assisted
care for family and friends.

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Review from Sue B (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With a welcoming atmosphere and beautifully landscaped gardens, Pembroke Lodge has a real home from home feel. All staff members and management go that extra mile to make residents and their visiting family feel so welcome with their help and encouragement my mother settled in very quickly and is very
happy, which is wonderful for us, as her family, to see.

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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for Pembroke Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.522 for Pembroke Care is calculated as follows: ( (155 Excellents x 5) + (65 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 245 Ratings = 4.522

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pembroke Care is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Charles

Charles D'Cruz

Job Title: Registered Manager

Joined: 1994

Charles D'Cruz has been the Registered Manager for more than the last 30 years.


Under his leadership, the business has grown to include a number of Independent Living and Assisted Living units which, together with the full Residential Care originally offered, the facility now offers the full range of care.


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Iqra Malik

Job Title: Deputy Manager

Joined: 2015

Iqra Malik is the deputy Manager for Pembroke Care and she has been with the company since 2015.


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Aneta Milanova

Job Title: Senior Healthcare Assistant

Joined: 2019

Aneta is one of our Senior Healthcare Assistants and has been with the company since 2019.


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Juile Turk

Job Title: Senior Healthcare Assistant

Joined: 2018

Julie is one of our Senior Healthcare Assistants and doubles up as a chef when needed.


Julie has been with the company since 2018.