Pembroke Care

32 Alexandra Road, Reading RG1 5PF
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9.5 58 Reviews
  • Pembroke Care, Reading
Pembroke Care, is a family run facility situated in a peaceful residential area of Reading, and is convenient for a range of healthcare resources including the Royal Berkshire Hospital and the Town Centre.

Pembroke Care can offer the senior citizen a choice of lifestyles to suit their individual and changing needs. There is a range of care to choose from which is either provided from the residential home Pembroke Lodge which is more suited for dementia, Pembroke Apartments where the senior citizen can enjoy the use of a whole flat with as much or as little care as they need, or in the beautifully converted assisted living facility - Alexandra Lodge.

Pembroke Care provides residents with a secure, relaxed and homely environment in which their care, comfort and well-being is of prime importance. Their neighbouring properties are perfectly located in a quiet residential area, all within easy reach of Reading town centre.

Please visit the website for further details.

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Care Provided by Pembroke Care

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Pembroke Care (Reading) Ltd
  • Person in charge
  • Charles D'Cruz (Manager)
  • Admission Criteria
    • By assessment
    • Ages 50+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Pembroke Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,450
    • Self-Funded Residential Dementia Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,450

  • Fee's are primarily dependant on the care required, and also on the room or property taken. This can be further discussed in your initial enquiry.
  • (these prices are only a guideline, please contact Pembroke Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the manager to make the appointment.


  • Parking

  • On site parking.


Pembroke Care Reviews (58)

Total of 58, showing 41-58
9.5

Pembroke Care has a Review Score of 9.5 (9.522) out of 10, based on 22 reviews in the last 2 years. Over all time Pembroke Care has 58 reviews.

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  • 49
  • 8
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Review from Harriet T (Daughter-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pembroke is excellent, the continuity of staff speaks for itself, the atmosphere is always happy and the home benefits hugely from being independently run by a lovely and caring family. We have no worries whatsoever and peace of mind is everything. Additionally, Pembroke gave us a tremendous amount
of 'above and beyond' support during difficult and traumatic times.

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Review from Cheryl S (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It feels like home as soon as you come through the front door. Nothing is any trouble. All the staff are amazing and very caring. Everyone is treated as an individual and cared for very well. You are well informed of medication changes. Mum is well looked after and enjoys the lovely garden. Anytime
you want to pop in you are able to whatever time.
A first class care home in my opinion.

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Review from M S (Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have moved here I've been amazed at the level of care and compassion that the staff have for myself and every other resident. All of my care needs are met and if there is anything else that arises that is also met. I am surprisingly happy to be here and glad that my family found this. I have
settled in very well. What needs to be done in a very professional manner using ingenious methods and equipment. Above all it is carried out with love and encouragement and success is arrived at by all involved with excellent results.

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Review from Frazer I (Friend of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package is good and the staff are friendly. There are occasional language problems with some carers. The food is excellent. My wife and I are currently living independently with assistance from the carers; when the time comes I would have no hesitation in becoming a resident.

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Review from J M T (Respite Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Short stay for respite care after fracture and dislocation of the left shoulder.
Excellent care. Evening meal a little early for me but this was adjusted without a problem.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your lovely review, you are welcome back any time.


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Review from C T (Daughter of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother wanted a short stay to help her recovery from an injury and Pembroke Care was recommended by a friend. She had a very pleasant stay. She sounded happy when I phoned. She frequently said how kind the staff were. She enjoyed the garden. She described her friends being welcomed when
they visited.
She does not need long-term residential care and was glad to get home, as many of us are even after a good holiday, but she is planning to get some more help at home and Pembroke Care will be her supplier of choice.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

It was our pleasure to look after Moira and she is welcome back any time. Thank you for such a kind and honest review.


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Review from Paul (Son of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Pembroke Lodge for several years. Although she does not always see the bright side of life herself, I have always found the staff to be caring, patient and attentive. The rooms are exceptionally clean and tidy, and the manager is friendly and approachable. I am pleased that she
is able to live there.

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Review from Claire S (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a lot of falls and my dad's condition of Parkinson's taking its toll on him. We as a family considered that he needed full-time care. We did a lot of traipsing around various homes but when we discovered Pembroke Care we felt that it was certainly worth a trial. Dad has settled well being over
9 months now and the falls have become minimal. He is well looked after Doctors etc. The home is very welcoming to family visitors and I couldn't ask for better. Thank you, Pembroke Care.

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Review from Gordon S (Son of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Pembroke care home for nearly four years and has been well looked after. We have complete peace of mind and confidence in mum's care and all of the staff. We can visit at any time and are always made welcome. While mum has been at Pembroke the owner has made several improvements
to the outdoor space by having the garden landscaped and that shows the commitment on offer to the residents by reinvesting to make it a nicer place to be.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your kind review - we look forward to seeing you again.


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Review from Colin K (Son of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very attentive and caring care home environment staffed by capable and compassionate staff. Well resourced and well managed. Beautiful grounds and well-furnished accommodation with a family atmosphere.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you for your kind comments. It was a pleasure to look after Mum, please feel free to come and visit anytime.


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Review from John R (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a collapse, I was unable to look after myself although I had been doing this satisfactorily after the death of my wife. It was, therefore, comforting to be placed in a care home where I was looked after very well with proficient independence, my own self-contained flat and all the help and
services I required; and importantly a feeling of security with help always at hand.

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Review from Richard S (Friend of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pembroke Care has provided my friend with a very good level of care for all the 9 years that he has been at Pembroke Loge. The staff are always welcoming on my arrival or whenever I telephone. There is an excellent atmosphere whereby relatives and friends feel "part of the family" during every visit
in a relaxed environment. Management are always on hand to discuss any welfare issues or day-to-day enquires.

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Review from Hilary C (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service that my father receives from everyone at Pembroke Care. Originally, my father received care from the staff at his own home as he just needed minimal assistance. As his care needs progressed, he was able to live at Pembroke Care in one of the apartments with assisted living.
The flat was very nice and cosy and catered to his needs. As his care needs progressed even further, he requested to move into the main home where he can have 24-hour care.
I am very happy that dad is safe and well taken cared of, I do not need to worry about him anymore.
Dad is very happy here and is given everything that he needs. I would have no trouble recommending Pembroke Care to anyone. The staff are very good and friendly, and the management are easily contactable and approachable should we need anything.
I was very grateful that during the Christmas period, I was able to stay in a flat, provided free of charge which meant I could spend quality time with dad.

Reply from Daniel D'Cruz, Deputy Manager at Pembroke Care

Thank you Hilary for such a lovely review - Pembroke Care


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Review from Jacqueline H (Daughter of Resident) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother received while at Pembroke Care was above my expectations. Mum could be very "challenging" at times and all the staff were very professional and sympathetic to her needs and requirements, both medically and emotionally. Pembroke Lodge really is a home from home, with all residents
and visitors are treated like family. The home has some stunning gardens which have been designed with dementia residents in mind. I would have no concerns recommending this home to anyone else.

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Review from Anne L (Resident) published on 29 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having needed some treatment from the Hospital, and looking around at other care providers in the Reading area, I decided to come to Pembroke Care due to the kind and caring atmosphere. I have not regretted my decision since. During my stay, if I ever needed assistance or anything else, in particular,
this was provided with the best consideration of my needs. I require a gluten free diet and this was given with no problems at all. If you require personal assistance, at the same time as independence, then this is an excellent establishment.

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Review from Gill P (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Pembroke Care both my parents have settled in extremely well due to the care of the workers, which has been brilliant. I particularly appreciate the efforts the staff have gone to feed my "faddy" father.

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Review from Lorraine J (Daughter of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Alexander Lodge since August 2015 as she was unable to look after herself at home with only 3 hours of care. I have peace of mind knowing that she is looked after 24 hours. She is very happy here, she loves her room, especially having her door open and seeing all the comings and
goings. She enjoys sitting at the communal table to have her meals and loves to take part in any cooking activities and being taken round the lovely gardens. All the carers look after her very well and cater for all her needs and the management are always on hand if there are any problems.

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Review from Clare (Friend of Resident) published on 4 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Taking a friend to see her husband at Pembroke was a wonderful experience. Staff were welcoming and friendly, the home warm and inviting and managers/shift leaders came and spoke straight away introducing themselves. 
Rooms are lovely and comfortable, the garden is beautiful even at this time of year
and my friend was very happy in his new home as were some of the other residents all talking to me and saying hello.
It was a relief and a relaxing pleasure to visit unannounced and the tea and biscuit was very welcome. 
A lovely place for anyone and I would happily send a relative there should they ever need that special type of care.

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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for Pembroke Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.522 for Pembroke Care is calculated as follows: ( (155 Excellents x 5) + (65 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 245 Ratings = 4.522

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pembroke Care is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Charles

Charles D'Cruz

Job Title: Registered Manager

Joined: 1994

Charles D'Cruz has been the Registered Manager for more than the last 30 years.


Under his leadership, the business has grown to include a number of Independent Living and Assisted Living units which, together with the full Residential Care originally offered, the facility now offers the full range of care.


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Iqra Malik

Job Title: Deputy Manager

Joined: 2015

Iqra Malik is the deputy Manager for Pembroke Care and she has been with the company since 2015.


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Aneta Milanova

Job Title: Senior Healthcare Assistant

Joined: 2019

Aneta is one of our Senior Healthcare Assistants and has been with the company since 2019.


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Juile Turk

Job Title: Senior Healthcare Assistant

Joined: 2018

Julie is one of our Senior Healthcare Assistants and doubles up as a chef when needed.


Julie has been with the company since 2018.