Cleeve Lodge Ltd

11 Elmhurst Road, Goring-on-Thames, Reading RG8 9BN
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9.9 41 Reviews
  • Cleeve Lodge Ltd, Reading
Cleeve Lodge is an extended Victorian house, offering two floors of accommodation for elderly residents in need of 24-hour care.

The home is situated in the picturesque and tranquil village of Goring on Thames, complete with stunning views of the Streatley Hills.

There is easy access to and from the M4 and good transport and rail links to surrounding towns. Local amenities are a short walk from the home and include shops, cafes, pubs, a library and doctor’s surgery.

The aim is to care for residents in a safe, happy, relaxed and homely environment. Cleeve Lodge provides holistic and individualised care for 22 residents over the age of 65. The home also accepts people for respite care when beds become available.

Cleeve Lodge is a close-knit team focused on providing individual care for residents. Moreover, staff treat residents with dignity, respect and recognise both individual needs and a right to privacy, choice and fulfilment. Staff aim to give relatives and friends peace of mind knowing that loved ones are safe and cared for.

The home's own cook prepares home-cooked and tasty meals on a daily basis. There is a varied menu on offer with recipes designed to meet all dietary requirements. The home takes pride in sourcing fresh produce from local suppliers.

Cleeve Lodge encourages social interaction and tries to provide residents with a varied entertainment programme. A typical week of activities includes music, exercise, crosswords, group discussions, reminiscence and a visiting poet. Elsewhere two popular entertainers regularly frequent the home, providing welcomed familiarity. The home also has a monthly visit from therapy dogs.

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Care Provided by Cleeve Lodge Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Cleeve Lodge Ltd
  • Person in charge
  • Penny Luckett (Manager)
  • Admission Criteria
    • At our care home, we provide a safe and supportive environment for elderly individuals aged 65 and over who require assistance.
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (21)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Cleeve Lodge Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,250 – £1,500

  • At the care home, Cleeve Lodge are dedicated to providing the highest level of care and quality of life to our residents. Unlike many other places, fees encompass essential services such as hairdressing, podiatry, and physiotherapy at no additional cost.


    Believe in making these services easily accessible to residents without burdening them with extra charges, as is unfortunately common in the industry.
  • (these prices are only a guideline, please contact Cleeve Lodge Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking onsite


Cleeve Lodge Ltd Reviews (41)

Total of 41, showing 21-40
9.9

Cleeve Lodge Ltd has a Review Score of 9.9 (9.853) out of 10, based on 9 reviews in the last 2 years. Over all time Cleeve Lodge Ltd has 41 reviews.

Overall Experience

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32

Review from C C (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every effort possible was made to make my mother feel welcome. Extra staff were made available to spend time with her on arrival to help her settle in. The staff were all respectful and caring. It was not possible to assess the usual activities as restrictions were in place due to the pandemic.

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Review from D W (Grandson of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy and contented at Cleeve Lodge. The staff and management seem caring and attentive. There is good continuity of personnel and I am made welcome when visiting. They have worked hard to ensure Covid safe visits over recent months. I would recommend this home.

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Review from Kenneth W (Husband of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is no better care home in the county. I count myself as blessed to have had this care home to look after my wife.

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Review from Nicky C (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only need one word: Excellent.

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Review from Susan W (Daughter of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has been in Cleeve Lodge for 2 years and 2 months. In that time I have been impressed with the way the home is managed. The carers are brilliant with the clients and very supportive of the families visiting. I am a nurse myself and so grateful that my mother has a home here.
The atmosphere is homely and feels like a home from home which is important for the residents and those visiting. I live in Cornwall so visiting is rare but when I ring I am always reassured by the staff caring for mum and know if there is a deterioration I will always be informed.

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Review from John R (Power of Attorney of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid-19 has made everything more difficult for care homes. Cleeve Lodge has been very careful and has had no serious cases. It means, however, that I cannot enter the home so cannot complete two of your boxes (I have used “satisfactory” for "don't know"). I am very pleased that the home has been so
careful, but it has made it harder for my friend to settle in.
The staff have been trying their best to make his life rewarding. I was particularly impressed with their buying a new outdoor table-tennis table for his benefit. I played with him on one of my visits and a carer plays regularly with him. This is very good for him both mentally and physically.
Visits have had to be severely limited, but the home has allowed my friend more because they are so important to him.
I am very pleased with the way my friend is being cared for. My only reservations concern staff not having mastered the controller for his hearing aid (not easy) and not having yet enabled him to use a telephone.

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Review from Sue R (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Cleeve Lodge for 3 years now. He is not the most social person with activities but that is his choice. However, he has partaken in some. The staff think a lot of him. He seems happy there. He is well supported. The owner and staff are amazing, friendly, supportive to relatives.
Highly
recommend this wonderful home.

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Review from H D (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined the 'Cleeve Lodge family' in May 2019. It had become clear, despite multiple daily care visits, she could no longer live alone. Mum settled quickly, she loves her room and describes all the staff as ' wonderful' - I would equally agree.
I live not far away and have continued to visit or
take Mum our most days until a few weeks ago when Mum's health significantly deteriorated.
Mum has received amazing care at Cleeve Lodge always. She feels loved and had opportunities I could not provide - seaside, bowling etc. They go the extra mile and beyond. Mum feels at 'home', and I feel at home visiting her. The residents are lovely too!

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Review from Rebecca M (Daughter-in-law of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care my father-in-law is receiving at Cleeve Lodge. He seems very happy and relaxed. The staff treat him with respect and dignity and always have a great sense of humour!

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Review from Jackie B (Daughter of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care my mum receives from every member of staff at this care home. There's a lovely family atmosphere and visitors are always welcome, especially if you bring a baby or a puppy with you! Great home cooked food and lots of varied activities that mum would never have enjoyed
if she was still living on her own. They make full use of the spacious garden and encourage all the residents to spend time in it. I would not hesitate to recommend this special home.

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Review from John S (Nephew of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home. Takes great care of residents needs, provides many activities and services and good food and accommodation.
The best of several homes I have used. Cheerful atmosphere and great staff.

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Review from Julie H (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A safe, friendly, hands-on environment.
Well staffed - residents treated with care and dignity. Well looked after.

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Review from Anne B (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's disease and was fortunate enough to move into Cleeve Lodge after my father died in February 2017. The staff at Cleeve Lodge made her so lovingly welcome at a very confusing time for her. The staff without exception got to know Mum, her likes/dislikes and interests. Consequently
she settled quickly and happily and is more relaxed and happy than she has been for years. There is lots of entertainment provided in the house and when the weather is good, many outings, coffee mornings, keep fit etc. The food is amazing which is so important to the elderly. We feel so fortunate and blessed to have mum so well cared for.

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Review from Ellie L (Granddaughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleeve Lodge staff have gone above and beyond to ensure that my Nana is happy and healthy.
The care shown to the residents is apparent throughout the home and in all interactions.
We cannot be happier that my Nana is now living here - we truly believe that this move has extended her life and greatly
enhanced her quality of life!

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Review from R R (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleeve Lodge staff have been amazing to my mother who had been in residence for 7 years, who has sadly passed away recently. The staff have shown compassion with their care and nothing is too much trouble in their daily routine.
Cleeve Lodge is a wonderful care home with recent modernisation and lovely
rooms for residents.

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Review from V B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Cleeve Lodge almost 7 years ago and sadly died April 2018. For that period we have been more than satisfied with the treatment mum has received. The staff have been caring, attentive, vigilant to her needs, took time to learn more about her particular needs.
We were always welcomed
at the door by a smiling face. We highly recommend Cleeve Lodge for any future residents.

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Review from Moyra R (Wife of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everything at Cleeve Lodge of a very high standard. I believe they are in the process of creating a visitors room - which will be very welcome. I can visit at any time (in a wheelchair) and be made very welcome.

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Review from Barbara W (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with my husbands care. The staff are very happy to help with concerns you may have.

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Review from G G (Wife of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely grateful for my husband to have been given a place in Cleeve Lodge, so close to our home in Goring, meaning myself and friends can visit him a lot. The staff are very friendly and caring, and I know he is being very well looked after in every way.

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Review from D G (Son of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the decision to make my relative move into Cleeve Lodge. I have never regretted my decision. The staff show great patience in response to a resident who can be a little awkward. The atmosphere is always pleasant and bright. Any requests are met with enthusiasm and if practicable introduced.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Cleeve Lodge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Cleeve Lodge Ltd is calculated as follows: ( (101 Excellents x 5) + (5 Goods x 4) ) ÷ 106 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Cleeve Lodge Ltd is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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