St Lukes & The Oaks Care Home

Marshland Square, Caversham, Reading RG4 8RP
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9.7 68 Reviews
  • St Lukes & The Oaks Care Home, Reading
St Lukes is a purpose built home in the charming Caversham area of Reading, close to the village of Emmer Green and the picturesque village of Sonning.

St Lukes provides care for elderly residents. They offer several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks. The home benefits from a safe, comfortable environment called 'The Oaks' that specialises in the care of older people living with a dementia.

St Lukes is a purpose built home that has been tastefully furnished and equipped to a very high standard to provide accommodation in three neighbourhoods. Daffodil and Lilac areas are designed over one level and Oaks provides accommodation on two levels. Residents have a choice of lounge and dining areas throughout the home. There is a hair salon, activities room with computer and assisted bath and shower rooms have also been incorporated. There is easy access for residents to the landscaped gardens and walkways as well as shady, private courtyards.

Life at St Lukes is very much home from home and an active lifestyle is encouraged, with friends and relatives always welcome. The activities organiser arranges a varied social calendar of activities and entertainment in groups and on a one to one basis. St Lukes ensures that residents receive meaningful occupation tailored to who they are. The home has transport available for trips into the community and there is a weekly activities programme with monthly entertainment.

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Care Provided by St Lukes & The Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Franks (Manager)
  • Admission Criteria
    • No Pets, Smoking only outside
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (76)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for St Lukes & The Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care £1,225 – £1,275
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,325
  • (these prices are only a guideline, please contact St Lukes & The Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Lukes & The Oaks Care Home Reviews (68)

Total of 68, showing 1-20
9.7

St Lukes & The Oaks Care Home has a Review Score of 9.7 (9.671) out of 10, based on 33 reviews in the last 2 years. Over all time St Lukes & The Oaks Care Home has 68 reviews.

Overall Experience

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  • 14
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Date Published

68
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Review from Sue R (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum recently moved into the Lilac dementia section of St Lukes and the staff have been great at helping her settle and encouraging her to be with the other residents. The various carers whom i have met address the residents with care, respect, and a sense of humour! When i enquire, i have been informed
of how mum has been doing day to day between visits. Thank you all so much for her transition into full time care.
I am hoping that St Lukes will soon have an Activity Leader again to engage the residents in a regular timetable of events.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your review, it is very much appreciated. We have an Activities Organiser starting with us beginning of April.


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Review from David K (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very settled at St Luke's in the dementia unit. The home is clean and well-run. The staff are professional and friendly. My mother feels safe and enjoys the interaction with other residents and staff. She has regained her spark and independence which is great to see.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your positive feedback, it is very much appreciated.


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Review from Philip B (Brother of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful.
Keeps relatives informed of any issues or problems. Staff ensures my brother has showered shaved and tidy in his clean clothes.
He is always included in the Care Homes activities.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Many thanks for your positive feedback, it is very much appreciated.


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Review from Karen G (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Lukes Care Home is on one level so my mother wouldn't have to deal with stairs or lifts, which was important to me. It is spacious, with plenty of natural daylight, decorated and furnished stylishly, is very clean, and kept to a high standard. The home is kept warm which my mum loves.
Even though
my mum has dementia, she has made friends which is wonderful. My mum who is 96 years old, surprisingly will join in with the various activities they have.
She has a lovely bedroom which is newly decorated and has an ensuite. This is useful as my mum tends to get up quite a few times in the night to go to the loo!
I cannot praise the wonderful staff who are so patient, and show much kindness and love to my mum. Also, the hairdresser who cuts my mum's hair makes her look 10 years younger! She along with all the other staff makes my mum and other residents feel special, which is heartwarming. I could say lots more positive comments about St Lukes but I am limited to how many characters I can type!

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your very kind review. Your feedback is very much appreciated.


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Review from James S (Son of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been nothing but excellent in every way. The care is top notch along with the food. The rooms are decorated for new residents and they allow you to personalise their rooms so your loved ones feel more at home. As soon as you walk in it feels comfortable and calm.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your lovely response. Your feedback is very much appreciated.


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Review from Beverley-Jane W (Wife of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a new resident of The Oaks, being in the end stage of Alzheimer's. I visit daily and see only smiling staff faces. He is clean and well-fed when he wants to be. He is washed and when he allows, a shower is given.
The food is thoughtfully prepared and mixed for people who cannot chew.
I love the daily menu setup. I always want to see what is the next meal going to be. Plenty of snacks are available.
Since he went in there I have started to relax and can do a bit more myself knowing he is very well cared for.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your lovely response. Your feedback is very much appreciated.


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Review from Julie W (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to St Luke's for respite in November 2024, after a slight progression of her dementia.
My mother has truly flourished since moving into St Luke's. From the moment she stepped through the doors, she was greeted with warmth, compassion, and professionalism. The staff are incredibly skilled,
but they also genuinely care about the residents' well-being, treating everyone with dignity and respect. Since living here, my mother's health, happiness, and overall quality of life have improved immensely. The nutritious meals, engaging activities, and personalised care plans have all contributed to her thriving in ways we hadn't seen in years. She has formed wonderful friendships, and the community atmosphere brings her so much joy. I'm impressed by the team's dedication and attentiveness, everyday needs are met, and going above and beyond to create a loving, safe environment. Knowing my mother is in such good hands brings peace of mind. I couldn't recommend St Luke's more highly.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your lovely response. Your feedback is very much appreciated.


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Review from Jacqueline S (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my Mum has been second to none. I feel she is well cared for and if any issues I am contacted swiftly. Very grateful for all the hard work the staff do at St Luke's Care Home. Thank you!

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your lovely response. Your feedback is very much appreciated.


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Review from Mark B (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been at this care home for the last year & the care home is clean & the carers are pleasant but the only thing that lets it down is communication when an issue happens I don't seem to get notified until it's been brought to my attention by another source which is very frustrating & when an
investigation is ongoing we don't get updates from the department.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you Mark for your feedback. It is very much appreciated. I am still in the process of doing the investigation, so at the moment I do not have any updates for you. As soon as I have an update I will let you know.


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Review from Fiona O (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very much at peace knowing my mum is well looked after by a lovely team. The home is always very peaceful and the staff are approachable. The only issue I have is with the constant heating being on even in the warm weather.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you Fiona for your feedback, it is very much appreciated.


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Review from Viv K (Power of Attorney of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another month, and staff going beyond expectations again. The thoughtful attention and thinking ahead to the care needs is excellent. Contact with the staff is always pleasant and informative. Looking forward to the warmer weather to sit out side in the courtyard.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Many thanks for your review. Your support is very much appreciated.


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Review from Simon P (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Luke's has been awesome for Mum since she moved there last year. There are loads of activities going on all the time to keep her occupied and she's really started to settle in well. The staff are very caring and quick to get in touch if there is an issue.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Many thanks, Simon for your feedback. Your kind review is very much appreciated.


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Review from Rai K (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at St Lukes within The Oaks Care Home facility since July 2022 and since day one, the care she has received has been exemplary. Mum has advanced dementia and moved from another care home where she had been for a number of years and we were worried about how she would adapt to new
surroundings and specifically with new carers. The move went well from day one and with the help of the carers and all staff, she settled in very quickly with no issues. Since that day we have had no concerns on the level of care she receives and is always clean and well-presented when we visit. This can only be down to the standards applied within the care home and the staff employed. There are regular reviews of the care plan in place for Mum and we are also able to raise any concerns/questions if necessary at any time.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you Rai for your positive feedback. It really is very much appreciated.


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Review from Alison T (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff at St Lukes for looking after my mum after she fell and dislocated her hip replacement. They were very prompt in calling the paramedics and I felt reassured that Mum was in safe, caring hands on her return.
Thank you also for organising an exercise & music session today,
Mum phoned me with great excitement as she enjoyed it so much.
Would be nice if there was a place for visitors to help themselves to refreshments.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Hi Alison, thank you for your lovely review. You are more than welcome to help yourself to refreshments using the coffee shop opposite the box office at the front of St Lukes. Let me know when you're next in and I'll show you where everything is.


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Review from M E (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very settled here and feels looked after and cared for. He enjoys the food and loves reading his books in the conservatory. The staff are friendly and the community is happy and welcoming.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you David for your feedback. Your support is very much appreciated.


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Review from Ian B (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St Luke's for almost 2 years now and has made lots of friends. She joins in with the activities and is enjoying the Care Home. The Care home keeps us informed of Mum's well-being and always contacts us if there is anything wrong. The care they give her is excellent and we have complete
trust in the Staff. Mum enjoys the food and its variation. The care home is kept clean and tidy and the staff is always friendly. They are always willing to help if needed. We are happy with the overhaul care.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Many thanks for your positive review. It is very much appreciated.


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Review from Peter S (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St Lukes for two months now and can say that the care and concern the staff have shown my mum is exceptional. Everyone at St Luke's go out of their way to be friendly and supportive. Mum always looks clean and her room is always neat and tidy. We feel she is safe in the care of the staff
at St Lukes.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you Peter for your feedback, it is very much appreciated.


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Review from A P (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have complete trust in the carers who take care of my mother. I am always contacted if there are changes in her health. Every person that I speak to is well informed. I am happy with the service provided.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Many thanks Ann, for your positive feedback. It is very much appreciated.


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Review from L L (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I travel from a considerable distance to visit my mother and my visits are predominantly all-day visits.
Over time I have become aware of the standards of care provided to both my mother and other residents. Whilst overall, there is a service being provided, on more than one occasion I have had to
raise concerns with members of staff and the manager.
In October 2023 this resulted in serving management with an official complaint relating to an incident that failed to provide duty of care to my mother. I held management responsible for failing to adequately train their staff, failing in their hygiene standards, to provide remedial care, to maintain accurate records of care and care plans and to maintain an acceptable standard of duty of care, practice and procedures. It is a highly emotive issue to witness a loved one’s care being compromised by the failure of staff to deal with unacceptable standards of care.
This has lead to being denied access to visit my mother.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your review. All feedback and complaints are welcome, taken seriously, investigated and dealt with accordingly.


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Review from William W (Husband of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I see little change from when I said I was happy with the care staff and the facilities
in general but felt that there was little in the way of activities for the Oaks residents. Seem to remember a commitment to improving this with recruitment, but I've yet to witness a difference. The home is, however,
value for money when compared to some of the astonishing fees charged by other homes in the Thames Valley.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Good Afternoon, William; thank you for your feedback. I'm happy to let you know that we have finally recruited an Activities Organiser, who starts on Monday 15th January. This will also help our current Engagement Lead. It's a big home for only one person, so I'm hoping you will see some changes now.


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for St Lukes & The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for St Lukes & The Oaks Care Home is calculated as follows: ( (291 Excellents x 5) + (70 Goods x 4) + (18 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 386 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Lukes & The Oaks Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 14 Mar 2025

Private Residential and Moderate/Advanced Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Kim

Kim Franks

Job Title: Home Manager

Kim has worked with B&M Care for nearly 33 years. She started in 1990 as a Care Assistant and worked her way up to Manager in 2000. She has developed through experience, training and qualifications, achieving Level 4 in Health & Social Care, Foundation Management in Care, The Registered Manager’s Award, and the ‘Leadership Matters in Person-Centred Care’ programme (accredited by the Alzheimer’s Society and Surrey University). She has a passion for delivering highly person-centred care to the elderly and in particular, those living with dementia, where she strives to create an environment that feels homely, safe and stimulating, benefitting the residents, their family, friends and staff.


Frequently Asked Questions about St Lukes & The Oaks Care Home

What types of Care is St Lukes & The Oaks Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Lukes & The Oaks Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Lukes & The Oaks Care Home have?

There are 76 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at St Lukes & The Oaks Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Lukes & The Oaks Care Home to the centre of Reading?

1.7 mile(s) as the crow flies, distance by road may be significantly further.