St Lukes & The Oaks Care Home

Marshland Square, Caversham, Reading RG4 8RP
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9.7 68 Reviews
  • St Lukes & The Oaks Care Home, Reading
St Lukes is a purpose built home in the charming Caversham area of Reading, close to the village of Emmer Green and the picturesque village of Sonning.

St Lukes provides care for elderly residents. They offer several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks. The home benefits from a safe, comfortable environment called 'The Oaks' that specialises in the care of older people living with a dementia.

St Lukes is a purpose built home that has been tastefully furnished and equipped to a very high standard to provide accommodation in three neighbourhoods. Daffodil and Lilac areas are designed over one level and Oaks provides accommodation on two levels. Residents have a choice of lounge and dining areas throughout the home. There is a hair salon, activities room with computer and assisted bath and shower rooms have also been incorporated. There is easy access for residents to the landscaped gardens and walkways as well as shady, private courtyards.

Life at St Lukes is very much home from home and an active lifestyle is encouraged, with friends and relatives always welcome. The activities organiser arranges a varied social calendar of activities and entertainment in groups and on a one to one basis. St Lukes ensures that residents receive meaningful occupation tailored to who they are. The home has transport available for trips into the community and there is a weekly activities programme with monthly entertainment.

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Care Provided by St Lukes & The Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Franks (Manager)
  • Admission Criteria
    • No Pets, Smoking only outside
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (76)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for St Lukes & The Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care £1,225 – £1,275
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,325
  • (these prices are only a guideline, please contact St Lukes & The Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Lukes & The Oaks Care Home Reviews (68)

Total of 68, showing 21-40
9.7

St Lukes & The Oaks Care Home has a Review Score of 9.7 (9.671) out of 10, based on 33 reviews in the last 2 years. Over all time St Lukes & The Oaks Care Home has 68 reviews.

Overall Experience

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  • 14
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Date Published

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Review from T S (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

St Lukes & The Oaks is a wonderful care home because of its fantastic, caring and efficient staff. I am very pleased with Mum's care needs being met. I would, however, like more feedback on how she is doing instead of me having to chase.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your review. It is very much appreciated.


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Review from Sally-Ann H (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at St Luke's for 1.5 years and is generally very content. He has some lovely carers and helpers, who have adjusted to his needs and character. He enjoys the food and occasionally joins in with the activities provided, with encouragement. His room is kept clean and his clothes are washed
and processed quickly. I am very satisfied with the loving way he is dealt with. Dad suffers from anxiety, and there are times when this becomes overwhelming. The carers are great at reassuring him and calming him down, but he finds weekends particularly difficult, as there's often new staff who he doesn't know. This can cause him to spiral down, and I would say that every weekend I get a phone call from him that he's really upset.
I am always pleased with the interaction between myself and the staff, and I feel I am kept informed.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you Sally-Ann for your lovely review. It is very much appreciated.


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Review from Candice W (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of St Lukes for 2 years now and has not been so happy for a very long time. He is extremely well cared for and has settled in well. The accommodation is lovely and the staff are second to none. There always seems to be a lot going on with activities and plenty to occupy
the time. When we visit we are always made very welcome and feel part of the family, nothing is too much trouble. We love it there and hope to book in soon! Thank you St Lukes, you are wonderful!

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your kind words. It is very much appreciated.


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Review from T F (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at St Lukes for three years and she is very happy. She frequently says that the staff cannot do enough for her and how well she is looked after.
The staff always go the extra mile to make sure that Mum is happy and that is not always easy as she can be very fussy. Whenever
we visit we get a warm welcome and smiles.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your positive feedback, it is very much appreciated.


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Review from Pauline A (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with how well my mother has settled into her life in care. She has put on weight and interacts well with the other residents and carers. She enjoys the activities and is well-liked by the staff.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you very much for your positive feedback. It is much appreciated.


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Review from Colin C (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for three years now. She is very happy here. She enjoys the activities and is well looked after. She is well fed, in fact I think she might be too well fed!
The staff are very friendly to us and caring towards my mother. They are always receptive to any comments or requests from us.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your kind words and taking the time to review us.


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Review from A K (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in well and the staff have been very friendly. There haven't been any major issues and everything has gone very well. Home is very welcoming and there have been no issues of concern.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you very much for taking the time to write a review and for your kind words.


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Review from L D (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are treated with care and compassion. There are lots of activities for the residents and the food provided is healthy and nutritious.
There could be a little more attention to the cleaning in the individual bedrooms but the main lounges are very bright, comfortable and clean.
Overall I am
very pleased with this home and Mum is happy here!

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your positive response. Your feedback is very much appreciated.


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Review from E A (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving in my mother has come out of her former reclusive self and has joined the community at St Luke’s with great enthusiasm. She enjoys the activities, has made friends, really likes the staff and is generally much happier and healthier than she was before when she was living alone. The staff
are all extremely friendly, supportive and professional.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your positive feedback. It is very much appreciated.


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Review from G H (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

St Lukes is a warm and friendly place for my father to live. It provides everything he needs and is cared for by nice caring staff. It is also close to us for easy visiting. Food and cleanliness are also very good.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your kind review. It is very much appreciated.


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Review from Hillary S (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my stepmum into St Lukes and The Oaks in early July. She was extremely resistant to go into a care home. With that said, she has thrived at St Lukes. She looks so much healthier and better taken care of. She says she really enjoys it. She participates in many of the activities and has made
friends. She says she is happy she has moved and that is music to our ears. The staff really seems to care about their charges!

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your positive feedback. It is very much appreciated.


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Review from A S (Sister of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and welcoming and have done everything they can to help. My sister has settled in really well and I am very pleased that St Lukes and The Oaks had space for my sister when it was badly needed.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your positive feedback. It is very much appreciated.


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Review from J S (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is generally well cared for although her dementia means she doesn’t always engage well with staff and other residents. However, it would be good to have more feedback on how she is doing and what she has or hasn’t engaged with.
The activity programme is getting better but there are still days when
no activities appear to be offered.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for your comments. The Activity Lead doesn't work every day and we are currently recruiting for another Activity Organiser to enable us to increase the activities offered. Please feel free to speak to staff during your visits, who will let you know how Mum is getting on.


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Review from J M (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we've been very impressed with the care, friendship and dedication of all the staff at St Luke's. We were naturally concerned when both our parents reached the stage of needing 24-hour care, but St Luke's ticked all our boxes and gave us a great sense of relief knowing their health, safety
and well-being was in good hands. They have good connections with local surgery and health professionals and we've been reassured by the liaison and prompt responses of district nurses and emergency services when they have been needed.
The staff have always been very welcoming and friendly and nothing has ever been too much trouble.
It's a very enjoyable place to visit, the residents all seem very happy and contented and our parents say they can't fault it, which is very satisfying to hear.
Our family can't thank St Luke's enough and would recommend them highly.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you for taking the time to write such a lovely review.


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Review from Laura S (Granddaughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nan was cared for by St Lukes for two and a half years. When we first went there it was made out to be the best of the best. She seemed to be cared for but as the years went by we noticed bruising, nails not cut, no underwear on, etc. Everything was always covered up and they always had their excuses.
When she passed away they were more concerned about us emptying the room and the night staff were sat on their phone. When we went back the next day only one kind lady said sorry for your loss. I feel really sad for the other residents there.

Reply from Kim Franks, Home Manager at St Lukes & The Oaks Care Home

First of all please accept our sincere condolences for the loss of your Nan, she will be missed by everyone here at St Lukes. Thank you for taking the time to bring your experiences to our attention and we are very sorry that you felt a lack of empathy and compassion. We would welcome the opportunity to discuss this with you. We strive to provide quality care to those we support and their families.


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Review from J B (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mother has just passed away at St Lukes. I have never ever experienced anything so unprofessional before I had a phone call from a lovely doctor who was looking after my Mum (not care home staff at the home) we as a family had decided for her to get the treatment in the home rather than the hospital.
After
my phone call from the doctor, it was only two hours then she passed away with family by her side. Within 30 mins of my mum's passing two members of staff not following any whatsoever protocol were badgering my family for a name of undertakers to come and collect the body.
Not once did they offer any kind of condolence or try and help in any way, even sitting down using their mobile phone while my family was grieving.
I had to find a funeral home to come and get my mum, obviously trying to find someone was not that easy with everything that's happened.
So today, the day after I had not one person call me from the home to ask if there was anything they could do to help.

Reply from Kim Franks, Home Manager at St Lukes & The Oaks Care Home

The team at St Lukes would like to pass on our sincere condolences for the loss of your Mum, she will be greatly missed by everyone here. We take all feedback very seriously and we are very sorry that you feel you have had a negative experience. We have reached out to you to discuss these events and we would still welcome the opportunity to do so. We will again reach out to you privately. Our aim is to provide the best possible care to those we support and their families.


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Review from Frank M (Husband of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review, of course, is seen by myself and experienced by my wife. By that, I see how she reacts to her stay. She is happy and relaxed, in as much as she can be with dementia. These periods at St Lukes are of short duration, periodically once a year, and when she returned, she is welcomed and remembered,
which is important to her and myself because of trust. If things were to go awry, I know the manager would sort it.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you, Frank, for your lovely words. It is our pleasure to care for your wife.


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Review from T L (Husband of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the whole ambience of the facility is excellent. The staff are absolutely brilliant. I do not know what I would do without them. It would be heartbreaking for me if she was to leave St Lukes.

Reply from Nicki Mack, Administrator at St Lukes & The Oaks Care Home

Thank you, Tony, for your kind words and for taking the time to write a review.


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Review from K J (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with our mother's care. The home is very good. The care in the home is marvellous. The staff are friendly, always smiling and helpful.

Reply from Nicki Mack, Administrator at St Lukes & The Oaks Care Home

Thank you for your kind words and for taking the time to write a review.


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Review from S W (Husband of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife suffered from Alzheimer's disease. I love her dearly, and for more than seven years, I cared for her to the best of my ability. However, recently I sustained a fractured pelvis and damaged vertebrae which made that no longer possible. Since then, she has been cared for by St Lukes with dignity
and attention beyond my dreams. She is very happy there and regards the staff more as friends than helpers. My only regret is that I did not arrange her move there much earlier.

Reply from Nicki Mack, Administrator at St Lukes & The Oaks Care Home

Thank you for taking the time to write a review. Your kind words of support are much appreciated.


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for St Lukes & The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for St Lukes & The Oaks Care Home is calculated as follows: ( (291 Excellents x 5) + (70 Goods x 4) + (18 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 386 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Lukes & The Oaks Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 14 Mar 2025

Private Residential and Moderate/Advanced Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Kim

Kim Franks

Job Title: Home Manager

Kim has worked with B&M Care for nearly 33 years. She started in 1990 as a Care Assistant and worked her way up to Manager in 2000. She has developed through experience, training and qualifications, achieving Level 4 in Health & Social Care, Foundation Management in Care, The Registered Manager’s Award, and the ‘Leadership Matters in Person-Centred Care’ programme (accredited by the Alzheimer’s Society and Surrey University). She has a passion for delivering highly person-centred care to the elderly and in particular, those living with dementia, where she strives to create an environment that feels homely, safe and stimulating, benefitting the residents, their family, friends and staff.