St Lukes & The Oaks Care Home

Marshland Square, Caversham, Reading RG4 8RP
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9.7 68 Reviews
  • St Lukes & The Oaks Care Home, Reading
St Lukes is a purpose built home in the charming Caversham area of Reading, close to the village of Emmer Green and the picturesque village of Sonning.

St Lukes provides care for elderly residents. They offer several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks. The home benefits from a safe, comfortable environment called 'The Oaks' that specialises in the care of older people living with a dementia.

St Lukes is a purpose built home that has been tastefully furnished and equipped to a very high standard to provide accommodation in three neighbourhoods. Daffodil and Lilac areas are designed over one level and Oaks provides accommodation on two levels. Residents have a choice of lounge and dining areas throughout the home. There is a hair salon, activities room with computer and assisted bath and shower rooms have also been incorporated. There is easy access for residents to the landscaped gardens and walkways as well as shady, private courtyards.

Life at St Lukes is very much home from home and an active lifestyle is encouraged, with friends and relatives always welcome. The activities organiser arranges a varied social calendar of activities and entertainment in groups and on a one to one basis. St Lukes ensures that residents receive meaningful occupation tailored to who they are. The home has transport available for trips into the community and there is a weekly activities programme with monthly entertainment.

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Care Provided by St Lukes & The Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Franks (Manager)
  • Admission Criteria
    • No Pets, Smoking only outside
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (76)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for St Lukes & The Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care £1,225 – £1,275
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,325
  • (these prices are only a guideline, please contact St Lukes & The Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Lukes & The Oaks Care Home Reviews (68)

Total of 68, showing 41-60
9.7

St Lukes & The Oaks Care Home has a Review Score of 9.7 (9.671) out of 10, based on 33 reviews in the last 2 years. Over all time St Lukes & The Oaks Care Home has 68 reviews.

Overall Experience

  • 48
  • 14
  • 3
  • 1
  • 2

Date Published

68
8
15
33
35

Review from Donald H (Husband of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff extremely good and helpful, which makes the home so satisfactory.

Reply from Nicki Mack, Administrator at St Lukes & The Oaks Care Home

Thank you, Don, for taking the time to write a review. Your kind words of support are much appreciated.


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Review from Sandra T (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after for eight months in the wonderful St Luke's.
Mum was extremely happy and settled with the lovely, friendly and homely atmosphere.
All, staff are lovely, dedicated and hardworking from administration, carer's and nurses, a very big thank you for looking after my mum so well;
your kindness is so appreciated.


My mum now needs a nursing home, so it is with great sadness, she has to be moved, hoping that she will be looked after as well as your home.
I would certainly recommend this care home.


Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you, Sandra, for your lovely review. It was an absolute pleasure to have cared for Mum; who is very much missed. Thank you for all your support, understanding and kindness through these unprecedented times.


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Review from Virginia K (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I can only praise the care and genuine kindness displayed by the staff at St Luke's throughout our mother's two years as a resident. When she finally became seriously ill, and it was agreed, after consultation with us and her GP, that her care plan should be changed to 'end of life care',
nobody could have done more to make this difficult time easier for Mum and all of us. It was a particularly complex situation due to Covid restrictions, but we were kept informed throughout and, as we all live some distance from the home, we were forewarned in plenty of time when her condition worsened so that we could be with her in her last days. We can't thank St Luke's enough for looking after our Mum and providing a place where she felt safe and free of worry. She loved looking at the trees and the garden out of her window, and we had many telephone conversation about flowers or autumn leaves. This comes with a big 'thank you' to everyone from the kitchen to the senior staff.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you, Ginny, for your lovely review. It is very much appreciated.


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Review from Lynora H (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has taken every step possible to keep our loved ones safe during this pandemic. I have weekly Skype calls with my mum which are priceless. She is so happy there and the staff are second to none. Definitely the best and safest place my mum could have ever been in. I would never hesitate to recommend
this home for a loved one. I live in Spain and haven't been able to visit since last March due to travel restrictions but because Mum is so well looked after she is very content which is a great weight off my shoulders.

Reply from Kim Franks, Manager at St Lukes & The Oaks Care Home

Thank you, Lynora, for your lovely words and support.


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Review from C O (Brother of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. My only reservation concerns the food, which I felt was satisfactory, but perhaps more could be done to cater for my sister's, admittedly difficult, preferences. I realise that an institution cannot provide different menus for all the residents but perhaps her favourite (baked potatoes)
could have been provided more often.

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Review from A W (Partner of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She was at St Lukes for just a year. She was safe and looked after so well. She had company and she had care. The staff were lovely, both towards her and to us. Nothing was too much bother for them. I have nothing but admiration for everyone who works at St Lukes and during the dark months of the worst
of the pandemic, they upped their game even more.

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Review from Keith E (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad enjoyed his stay and we were very happy with his room. There was a tiny mix up with his medication but that was resolved.

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Review from Andrew G (Son of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Lukes is a great care home with kind and compassionate staff who really care about the residents. My mother is happy and has flourished under their care. I also have peace of mind knowing my mother is safe and well looked after and I would recommend the home to anyone.

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Review from Diana C (Brother of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am personally very happy with St Lukes as my brother seems very settled and comfortable. All the staff are very caring and willing to solve any problems that might occur. I would not hesitate to recommend St Lukes.

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Review from Jo D (Daughter of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into St Lukes recently and is suffering from Alzheimer's. The transition into this care home was made a lot easier than we expected by the helpful and caring staff and mum seems to have settled in well.
Each time we visit, we are made to feel welcome and the staff always make a point
of chatting to us and updating on what mums been up to. Mums room appears clean and tidy which in the past has been a challenge with her.
We attended a relatives forum meeting this week and that was great to speak to other relatives with similar stories to ours and know we are not alone and not the only ones.
Thank you for helping us at this difficult time for the family.

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Review from Nick C (Brother-in-law of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been at the home for almost 2 years. He is well fed, comfortable and enjoys taking part in all activities. I have no hesitation in recommending St Lukes.

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Review from J N (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Lukes appears to be a friendly care home, attentive friendly staff who seem happy to help. My mum has only been here a short while so can't really comment further.

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Review from Margaret M (Daughter of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in St Lukes care home for a year now, he had a major move from Scotland which was very distressing for him but he is really happy now and never has any complaints about the staff. The staff and management have taken the time to get to know dad and his likes/dislikes. If
I ever have any concerns they are on hand to discuss and deal with anything promptly.


I attended a dementia training session in Feb 2019 for family members, the training was given by three senior members of staff. They taught us about the different types of dementia and related symptoms and how we should react or not react to situations. I was so touched by the level of care and work the team puts into ensuring all of the residents, very different, needs are met, it made me feel reassured that dad was in a safe caring environment.


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Review from M M (Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficiency and compassion. Accompanied by vigilance and diligence. Appear to be the norm. Good food and friendly, knowledgeable. Staff contribute to a relaxed and caring atmosphere.

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Review from C S (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Lukes and The Oaks provides a calm, caring and often loving home for our elderly, frail and sometimes confused family members. The facilities are good but what really impresses are the staff members who show endless care, compassion and patience to those residents in their care as well as their visitors.
Their dedication to the safety, comfort and wellbeing of their sometimes challenging residents, is outstanding.

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Review from Michael N (Son of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round, an excellent care home which looked after my father, who has partial dementia and is also very deaf, extremely well indeed.

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Review from Michelle C (Daughter of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely Father unfortunately died yesterday in The Oaks dementia wing after suffering with stage 4 Lung Cancer and dementia. My sisters and I stayed with our Father in his last 24 hours in the home and wanted to express our thanks and appreciation to the overall care given to our Dad during his
4 week stay and extensive support and kindness from all staff in the home including some lovely dementia patients that also offered support and kindness to us. The level of care exceeded our expectations in a forever challenging environment. District nurse support and the Sue Ryder Palliative nurse support was wonderful too we received exceptional care for our father which meant that he had a peaceful end to his life. We will be ever grateful to the St Lukes', and The Oaks residential home.

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Review from Isobel W (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is a little "shabby and worn" but the AMAZING STAFF "SHINE"! The care and kindness given to my mother have made a difficult situation bearable for her and us as a family. The meals are good with homely fare that gives choice and variety daily. Health matters are dealt with quickly and liaison
between home and family is good and efficient. The rooms are on the whole are well lit and comfortable but really do need an update! My one complaint is there is NO communal/individual/group interaction or activities to motivate or entertain the residents - but overall GOOD.

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Review from Geraldine T (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peaceful atmosphere here on arrival. Greeted by friendly staff.


Mum was sitting in the lounge having a drink before lunch with other residents. Lovely clean and bright room. Mum is always treated with care and respect. All staff knock on her door before entering her room and call her by her name.

They show her love and care and all staff go out of their way to make it like home. Mum is very content.

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Review from Lynn G (Daughter of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved in here in March this year. She has dementia and is slowly declining. I am delighted that we have been so fortunate to find a residence where the care she receives is excellent. The staff all go the extra mile to help her. They supply care with kindness and stimulation that is really
needed. The standard is very high and the staff give excellent support to families as well as residents. When I visited today I was delighted to find that a special bed had arrived to increase my mum's comfort. They really do think of everything. This disease is a difficult thing for all families but knowing loved ones have such good care makes the world of difference.

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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for St Lukes & The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for St Lukes & The Oaks Care Home is calculated as follows: ( (291 Excellents x 5) + (70 Goods x 4) + (18 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 386 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Lukes & The Oaks Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 14 Mar 2025

Private Residential and Moderate/Advanced Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Kim

Kim Franks

Job Title: Home Manager

Kim has worked with B&M Care for nearly 33 years. She started in 1990 as a Care Assistant and worked her way up to Manager in 2000. She has developed through experience, training and qualifications, achieving Level 4 in Health & Social Care, Foundation Management in Care, The Registered Manager’s Award, and the ‘Leadership Matters in Person-Centred Care’ programme (accredited by the Alzheimer’s Society and Surrey University). She has a passion for delivering highly person-centred care to the elderly and in particular, those living with dementia, where she strives to create an environment that feels homely, safe and stimulating, benefitting the residents, their family, friends and staff.