St Lukes & The Oaks Care Home

Marshland Square, Caversham, Reading RG4 8RP
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9.7 68 Reviews
  • St Lukes & The Oaks Care Home, Reading
St Lukes is a purpose built home in the charming Caversham area of Reading, close to the village of Emmer Green and the picturesque village of Sonning.

St Lukes provides care for elderly residents. They offer several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks. The home benefits from a safe, comfortable environment called 'The Oaks' that specialises in the care of older people living with a dementia.

St Lukes is a purpose built home that has been tastefully furnished and equipped to a very high standard to provide accommodation in three neighbourhoods. Daffodil and Lilac areas are designed over one level and Oaks provides accommodation on two levels. Residents have a choice of lounge and dining areas throughout the home. There is a hair salon, activities room with computer and assisted bath and shower rooms have also been incorporated. There is easy access for residents to the landscaped gardens and walkways as well as shady, private courtyards.

Life at St Lukes is very much home from home and an active lifestyle is encouraged, with friends and relatives always welcome. The activities organiser arranges a varied social calendar of activities and entertainment in groups and on a one to one basis. St Lukes ensures that residents receive meaningful occupation tailored to who they are. The home has transport available for trips into the community and there is a weekly activities programme with monthly entertainment.

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Care Provided by St Lukes & The Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Franks (Manager)
  • Admission Criteria
    • No Pets, Smoking only outside
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (76)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for St Lukes & The Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care £1,225 – £1,275
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,275 – £1,325
  • (these prices are only a guideline, please contact St Lukes & The Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Lukes & The Oaks Care Home Reviews (68)

Total of 68, showing 61-68
9.7

St Lukes & The Oaks Care Home has a Review Score of 9.7 (9.671) out of 10, based on 33 reviews in the last 2 years. Over all time St Lukes & The Oaks Care Home has 68 reviews.

Overall Experience

  • 48
  • 14
  • 3
  • 1
  • 2

Date Published

68
8
15
33
35

Review from Rita (Daughter-in-law of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 6 months, the care for my Mother-in-Law has increased due to on-going health issues.


The staff are always aware if there is a change in Mum's health that requires support from a heath support team. It is very reassuring that there is 24/7 monitoring of Mum's health and wellbeing.


All

the staff constantly treat Mum with patience and empathy. At all times she is shown respect and care to ensure that she has the dignity and care that she deserves.


As well as Mum receiving support from the staff all our family are too.


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Review from Barbara W (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for nearly 18 months and passed away in the middle of July. The care she received was excellent and although she was of limited mobility, the staff were always there to encourage her in all activities. Our family felt that St Luke's offered the best place for mum. The home is
light, bright and airy and has lovely surroundings which are well maintained. When Mum became ill St Lukes's were able to provide end of life care for her so that she did not have to go into hospital, and for the family, this was such a blessing.
We are indebted to all the staff for this.

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Review from J M (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at St Lukes for the past 3 years. During this time she has received very good care. The staff are dedicated, professional and caring. They work as a team which maintains good standards and that is from management to domestic staff. Without that teamwork and dedication the
home would not run efficiently. Staff are not only friendly and caring to the residents, but to family and friends visiting.
There are no restrictions to visiting times. Any concerns are dealt with immediately or as soon as possible. Staff and management listen to concerns and put in place any measures that are needed or raised. The home has a very high standard of cleanliness, safety and security.

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Review from Peter M (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St Lukes for the past two and a half years, in all this time she has been looked after with the utmost respect and professional attention. The staff are always ready to give information and help, I look upon the staff with friendship, just like my own home.

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Review from Ryan G (Great-Nephew of Resident) published on 2 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my Great Aunt who is a resident at St Lukes on a regular basis. The home and staff are always welcoming and the decor is of a very high standard. My Great Aunt is always saying how caring and friendly the staff are and they have even put her to work as the homes post lady, which at nearly 90
she thinks is marvellous. In between her shifts as post lady she enjoys all activities and especially a lunchtime drink in the bar.

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Review from Pat M (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to St Lukes in January 2016. I think the care at St Lukes is very good. The activity lady is amazing, she really works hard to keep everyone entertained. The food is good, and good clean surroundings. From experience, if you do have a problem it is swiftly dealt with. I would recommend
St Lukes.

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Review from Bridget H (Sister-in-law of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more satisfied with the treatment my sister-in-law has been receiving. We no longer worry about her as she is so well looked after. She is always clean, well dressed and appears quite content as her condition gradually deteriorates.

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Review from Stephen H (Son of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided here is very good. The staff are excellent and my mother who suffers from dementia is happy here and I'm pleased with my choice.

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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for St Lukes & The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for St Lukes & The Oaks Care Home is calculated as follows: ( (291 Excellents x 5) + (70 Goods x 4) + (18 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 386 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Lukes & The Oaks Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 14 Mar 2025

Private Residential and Moderate/Advanced Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Kim

Kim Franks

Job Title: Home Manager

Kim has worked with B&M Care for nearly 33 years. She started in 1990 as a Care Assistant and worked her way up to Manager in 2000. She has developed through experience, training and qualifications, achieving Level 4 in Health & Social Care, Foundation Management in Care, The Registered Manager’s Award, and the ‘Leadership Matters in Person-Centred Care’ programme (accredited by the Alzheimer’s Society and Surrey University). She has a passion for delivering highly person-centred care to the elderly and in particular, those living with dementia, where she strives to create an environment that feels homely, safe and stimulating, benefitting the residents, their family, friends and staff.