Navara Lodge

1009 Oxford Road, Tilehurst, Reading RG31 6TL
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9.3 6 Reviews
  • Navara Lodge, Reading
Navara Lodge in Reading provides a welcoming home for people who need care.

Trained, compassionate staff give people personalised care in a supportive environment.

Residents can take part in a whole host of activities and have their personal interests and hobbies taken into account.

Delicious, nutritious food is served and specific dietary requirements can be catered for.

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Care Provided by Navara Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Mr & Mrs Poorun Bhugooa
  • Person in charge
  • Paul Bhugooa (Care Manager)
  • Admission Criteria
    • Private, local authority and NHS referrals.
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (0)

Funding & Fees Guide for Navara Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on the premises.


Navara Lodge Reviews (6)

9.3

Navara Lodge has a Review Score of 9.3 (9.294) out of 10, based on 6 reviews in the last 2 years. Over all time Navara Lodge has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
2
4
6
0

Review from Elizabeth B (Friend of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to live in Navara Lodge in 2017, and we count ourselves very luck that she was able to stay there till her recent death. Navara Lodge is a small, family run business recently refurbished attractively but keeping its homely atmosphere. Many of the staff have been there a long time, which
is reassuring and all the carers I met were very kind and extremely patient with the residents and welcoming to visitors. My friend's dementia became very advanced but she was always treated lovingly and with dignity. The owner makes himself readlity available to discuss concerns with family and friends of the residents. The food always smells appetising. I always felt that it was the well-being of the residents, and not profit, that was the owner's priority. We were very touched that both he and his son attended the funeral and the later thanks giving service for my friend - they viewed her (and the other residents) as family.

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Review from J C (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Navara Lodge for eight years. She was always treated with dignity and compassion. The staff were excellent and always kept me informed and welcomed me the house. The management team are professional and acted timely if any medical issues arose. I cannot recommend Navara Lodge
highly enough.

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Review from Stuart H (Friend of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Navara Lodge is a very high-quality facility. It is very clean and well-maintained. The owner and his family are very caring and the staff are all extremely friendly and helpful. The food particularly seems to be excellent.

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Review from Philip V (Friend of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I encouraged my friend to move into accommodation although like most elderly people she wanted to remain in her home. However within a week she was at home and fulfilled. The care and affection shown to her with utmost respect was heartwarming. The property was warm, clean and well-decorated. The staff
all day smiling and caring. My friend passed recently having lived at Navara Lodge for nine years. I will always be grateful to the care manager and his team.

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Review from Martin B (Son-in-law of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is cared for by friendly, professional staff who always have time to provide help whenever needed. They genuinely care and their consideration has helped my mother-in-law to put weight on and feel happier. Navara Lodge provides a safe and clean home that supports the day-to-day needs
of my mother-in-law so that she can continue to enjoy her final years.

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Review from Keith I (Son of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for by kind and considerate staff since she arrived 18 months ago. Mum now gets the help she needs, more help with day-to-day living and this is provided with patience and compassion. Navara Lodge is therefore more than a 'home from home' because they now provide the
care that makes my mum's life a little easier for her.

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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Navara Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Navara Lodge is calculated as follows: ( (54 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 72 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Navara Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Navara Lodge

What types of Care is Navara Lodge registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Navara Lodge provide?

Own GP if required is an additional type of care provided.

How many Rooms does Navara Lodge have?

There are 18 Single Rooms.

What are the Facilities & Services at Navara Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Navara Lodge to the centre of Reading?

3.0 mile(s) as the crow flies, distance by road may be significantly further.