The weekly fee includes:
• Room and full board
• Food and Beverages
• Personal care
• Laundry, excluding dry cleaning.
The following items and any other personal costs will be charged to the resident at cost:
• Newspapers and magazines (apart from those for general use in the home)
• Outings
• Hairdressing
• Chiropody
• Escort services will be charged at £10 /hr if a staff member accompanies a resident to the hospital or other venue for an appointment.
Due to the current situation with COVID-19, visits do need to be booked in advance as the home needs to manage the number of visitors to residents in order to maintain a safe environment and adhere to infection prevention control measures
As part of this the home requires to see proof of a registered negative lateral flow test taken on the day of the visit or alternatively visitors will need to take an LFT on site, which will take 30 minutes.
Please note this is being reviewed on a regular basis.
Langley Haven Care Home has a private car park at the front of the building. Please note this can become busy during the day. On street parking however this cannot be guaranteed.
All parking is at the owners own risk.
Langley Haven Dementia Care Home has a Review Score of 8.6 (8.612) out of 10, based on 3 reviews in the last 2 years. Over all time Langley Haven Dementia Care Home has 62 reviews.
Review from Jane L (Daughter of Resident) published on 12 January 2016
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Review from Clinisha (Regular Volunteer) published on 12 January 2016
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Review from Klaudia (Regular Volunteer) published on 11 January 2016
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Review from R S J (Son of Resident) published on 11 January 2016
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Review from Rita W (Wife of Resident) published on 6 January 2016
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Review from Chris W (Son of Resident) published on 6 January 2016
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Review from Elizabeth S (Daughter of Resident) published on 11 December 2015
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Review from J P (Daughter of Resident) published on 4 December 2015
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Review from Terry W (Son of Resident) published on 27 November 2015
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Review from P D (Regular Volunteer) published on 24 November 2015
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Review from Chris H (Daughter of Resident) published on 23 November 2015
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Review from Richard J (Husband of Resident) published on 20 November 2015
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Review from M H (Wife of Resident) published on 20 November 2015
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Review from F W (Son of Resident) published on 19 November 2015
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Review from Wendy C (Wife of Resident) published on 19 November 2015
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Review from Grandchild of resident (Grandson of Resident) published on 19 November 2015
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Review from Mirha (Regular Volunteer) published on 19 November 2015
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Review from Angela Q (Daughter of Resident) published on 18 November 2015
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Review from Jackie (Friend of Resident) published on 16 November 2015
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Review from Tracey (Daughter of Resident) published on 11 November 2015
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The Review Score of 8.6 (8.612) out of 10 for Langley Haven Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for Langley Haven Dementia Care Home is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.679 Points relating to the number of positive Reviews for Langley Haven Dementia Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 3 Positive Reviews ÷ 7 = 0.429
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Apr 2020
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