Coombe House

The Coombe, Streatley, Reading RG8 9QL
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10 56 Reviews
  • Coombe House, Reading
Coombe House is a family run home and has been serving the local community for over 30 years. Care Quality Commission rated the home as "Outstanding" at its last inspection (April 2018).

It is located within an Area of Outstanding Natural Beauty in Streatley On Thames West Berkshire. The village of Goring On Thames is nearby, linked to Streatley by a bridge over the River Thames. There are picturesque views of the Swan Hotel, river, weirs and Goring Lock. This stunning location offers attractive views of the surrounding countryside and the Goring Gap.

Coombe House provides care for older residents who no can no longer live independently at home or who choose not to live alone. Sometimes getting older and living alone in your own home can be lonely and difficult, but at The Coombe House, they provide a homely secure and relaxed environment in lovely surroundings, with the highest standards of care based on the individual needs of residents. They offer holiday and respite care when they have an available room.

They benefit from having close links with the local community and being able to access two lively villages, providing many facilities and activities. There are nearby bus stops and a railway station with trains to Reading, London and Oxford. The M4 is 15 minutes by car.

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Care Provided by Coombe House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • C Windebank and S Howard
  • Person in charge
  • Suzanne Howard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Coombe House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,495
    • RESPITE Self-Funded Residential Care £1,350 – £1,494
  • (these prices are only a guideline, please contact Coombe House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • At any time


  • Parking

  • Plenty of parking space in the driveway


Coombe House Reviews (56)

Total of 56, showing 21-40
10

Coombe House has a Review Score of 10 (9.955) out of 10, based on 13 reviews in the last 2 years. Over all time Coombe House has 56 reviews.

Overall Experience

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Review from Margaret W (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't recommend this care home highly enough. The care is excellent; everyone is so friendly and kind. They have all been so brilliant the past few months as it has been difficult for everyone, but they have kept all their residents safe and well from covid. The food is always fresh and home-cooked
- excellent. A very homely care home.

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Review from Claire W (Granddaughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Coombe House continues to provide my Nan with outstanding care. Despite the enormous amount of stress they must have been put under with Covid-19, they have kept Nan safe and cared for whilst we couldn’t be with her and we felt so fortunate that Nan was being looked after by a team that genuinely
care for her and want the best for her, and us. Communication is great, so is the food and the environment is beautiful. All carers and management are dedicated, cheerful and kind. I wouldn’t hesitate to recommend The Coombe.

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Review from Jenny T (Daughter of Resident) published on 16 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank everyone enough for the care they give my Dad. He has told me several times recently how good they are to him and that he is really well cared for. Following a recent hospital stay, he was looking forward to going ‘home’, which is how he views Coombe House.

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Review from I B (Friend of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having known both owners and a number of residents over the past 20 years I can attest to the care, attention, concern for residents comfort and well being during this time. Always made welcome in the most friendly fashion, my wife and I have unhesitantly recommended the home to friends and on the basis
of what we continue to see during regular visits would continue to do so.

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Review from J D (Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed and very much felt at home on arrival. The staff always arrive promptly as possible when called. The staff obviously care for one and go the extra mile.

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Review from Jane J (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum could not be better cared for than at Coombe House. She is safe, happy and comfortable, whilst being treated with respect and dignity. Her personal needs are taken care of to whatever level required at the time and she is able to interact with other residents or join in whatever activities she is
comfortable with. Cheerful, courteous, caring staff in a homely environment. Both Mum and the family are happy.

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Review from Jeanette D (Daughter-in-law of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been asked to find a residential home in an area totally unfamiliar to me I could not be more impressed. Basically a home from home, but knowing my father in law is in a safe environment and very well cared for. The staff are absolutely delightful, motivational and caring. A real find!

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Review from Nick S (Son of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was reluctant to accept that at 93 he needed to go into a home but with me living nearly 300 miles away and my sister around 100, we could provide little local support, his neighbours had been wonderful since Mum died but they too are starting to age now!
Following a fall in early March we were
lucky enough to find a place at The Coombe House for him initially on respite but now on a permanent basis.
To start with, he was difficult and wanted to go home but did come to accept that this was the best place for him and that he could settle in. A huge part of this is down to the family atmosphere within the home and the kindness and care the staff show the residents.
Having not seen Dad since August, I was so pleased to see how well he is looking, better than he has done for years, now he has proper care and is eating properly.
This has taken a world of worry off mine and my sister's shoulders and I want to thank everyone at The Coombe House for this positive transformation in him.

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Review from Lionel S (Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Coombe House about seven months ago. Although I am now 92, I have no experience of care homes, in fact, only once in my life have I had to stay in a hospital. The staff have been very attentive and I have been impressed with the opportunities afforded to residents such as outings and visiting
speakers. This shows that the staff are concerned to make Coombe House a really caring home.

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Review from Ann R (Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into The Coombe House six months ago and settled in quickly. I have a most comfortable room and I found the staff very friendly, sympathetic and efficient. The food is of a high standard. The residential home is very well run and all sorts of activities and outings are organised. The more fragile
residents are given most sympathetic care.

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Review from Ray M (Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at the home for almost a year. My mobility and my health has greatly improved. I am very happy here and feel well looked after.

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Review from R B (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this residential care home for just over a year.
Considering her age, 93, she has rejuvenated.
She is extremely well cared for.
If she has any health problems they are dealt with promptly.
She has met new friends.
She does keep fit.
She has done flower arranging, silk painting
and had visits from the local school children.
She has delicious food and wants for nothing.

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Review from Isobel L (Great-granddaughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been amazing at looking after my Great Grandma, they are so loving and supportive of not only my Grandma but the whole family. The care home staff are always welcoming whenever we pop in for a cup of tea, lunch is almost always offered.

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Review from David M (Son of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my father.
Lovely staff - a good team well-managed.
All doing their very best for the residents.
I would thoroughly recommend this wonderful care home.

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Review from J B (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Coombe House a year ago having lost my father and no longer able to live independently. As a family, we are so glad we chose The Coombe House. My mother was made to feel so welcome and staff at all levels have been sensitive to her needs. As a family, we visit on a regular basis.
The staff are all extremely friendly and nothing is too much trouble. I would have no hesitation in recommending The Coombe House. It is a real home from home.

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Review from Lisa P (Friend of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend always seems content with her life at The Coombe House. I always find the staff friendly and chatty. They always welcome me with a cup of coffee and a homemade slice of cake. We are able to chat with all the other residents or we have the choice to go to my friend's private room for a chat.

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Review from Jon W (Son of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for a suitable home for your parents care is a challenging and emotional experience. When we found Coombe House we felt comfortable that my Dad would settle in well and that he would be looked after by genuinely caring staff. Our experience at Coombe House has been nothing but positive and
whilst there have been challenges, they have been handled with care and empathy. I have no hesitation in recommending Coombe House as a lovely, family run care home where attention to detail and the care of the residents is central to everything that they do. I cannot praise the staff and management enough for making my Dad's transition from living independently to being looked after as comfortable and easy as possible.

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Review from P S (Friend of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted with a warm and friendly welcome and offered a cup of tea. I am told how my ex-neighbour is feeling and if there are any health concerns. There is usually an activity going on- art, singing, handicraft, exercise etc in one of the main rooms. My friend enjoys going downstairs for
lunch and joins in conversation. She says the food is excellent and served beautifully at small tables in the dining room. She has enjoyed being taken out to a garden centre, a charity coffee morning and clothes shopping. The Coombe House has an atmosphere closer to a family home than a care home.

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Review from Virginia M (Daughter of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very apprehensive about going into a care home but once he became a resident of Coombe House his anxieties quickly diminished.
The staff and management are all very welcoming, extremely friendly and very caring. I certainly feel that my father is being well looked after with his every
individual need being catered for. In the short time that my father has been at Coombe House his health and general well being have greatly improved.
The home cooked food is excellent and family and friends can join residents for meals. There are various activities throughout the week which residents can participate in should they wish to do so.
It is a small, friendly care home with a lovely atmosphere and one that I can rely upon and trust knowing that my father is very well cared for and in safe hands.

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Review from Caro A (Daughter of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Coombe House which is set in beautiful grounds and has the feel of a Country Hotel. On walking into the entrance hall, my first impression was that 'this residential home is very much alive'. The care and attention to detail exampled by the open attitude of the staff, homely food, flowers on the
tables in the dining room, reflect the thoughtfulness upon which The Coombe House was founded. The friendly staff always alert to the individual needs of the residents, have been wonderful in helping my father make the adjustment from living alone in his own house to being in a supportive environment. He has told me that he is 'very content' and has made is new accommodation very much his own abode. One question that I have asked myself is 'Could you see yourself living there?'. The answer is a very definite 'Yes'.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Coombe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Coombe House is calculated as follows: ( (147 Excellents x 5) + (7 Goods x 4) ) ÷ 154 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coombe House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 24 Feb 2025

A lovely ensuite room with beautiful views over the garden, woods and beyond.


Awards / Recognitions (0)

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Meet the Team (5)

Suzanne

Suzanne Howard

Job Title: Registered Home Manager

Joined: 1998

Suzanne, the Home Manager at Coombe House, is dedicated to fostering an environment where peace, privacy, and independence are paramount. She ensures that each resident enjoys a nurturing atmosphere, living as independently as possible with the utmost respect and sensitivity. With a compassionate and personalized approach, Suzanne leads a committed team that recognizes and supports the unique needs and abilities of every individual. Her unwavering dedication, which enhances the comfort, dignity, and quality of life for all residents, has also earned Coombe House an Outstanding rating by the CQC.


Sarah

Sarah Windebank

Job Title: Deputy Manager

Joined: 2003

Sarah joined the Coombe House partnership in 2003, bringing with her qualifications in alternative therapies and a deep appreciation for holistic care. Her commitment to enhancing elderly care led her to further training, completing a Level 5 Diploma in Leadership for Health and Social Care.


In her spare time, Sarah enjoys walking her Jack Russell dog, a beloved regular visitor and residents' favourite at Coombe House. Her holistic approach and leadership in care ensure that every resident receives compassionate and comprehensive attention tailored to their individual needs.


Marian

Marian Windebank

Job Title: Registered Provider of Care

Joined: 1988

Marian, a co-founder of Coombe House, has been dedicated to providing exceptional care since 1988. A trained nurse with a BSc in Gerontology from Oxford, Marian's expertise and compassion have been instrumental in shaping the home's warm and welcoming environment. Her commitment to ensuring residents live as independently and fulfilled as possible and are treated with respect and sensitivity.


Marian's continued involvement reflects her unwavering dedication to the well-being of the residents.


Aisha

Aisha Small

Job Title: Care Coordinator

Joined: 2023

Aisha joined Coombe House in 2023, bringing with her over 10 years of experience in caring for older people. As our Care Coordinator, she oversees the home's Medication Management and is currently pursuing her Level 5 Diploma in Health & Social Care. Known for her calm manner in crisis situations, Aisha’s expertise and genuine compassion make her a favourite among residents. She is committed to ensuring that every resident is treated with respect and sensitivity, tailored to their individual care needs and abilities. Aisha’s exceptional skills and warm approach truly enhance the quality of care at Coombe House.


Ann

Ann Pitcher

Job Title: Senior Health Care Assistant

Joined: 2022

Ann joined Coombe House in 2022 having worked in the care industry for over two decades. As a Senior Health Care Assistant, she has the responsibility for overseeing the personal care of our residents daily ensuring our residents lead a safe, happy, and comfortable life in our lovely residential home. Ann is also our Activities Coordinator, Hydration Champion and point of contact for families and friends of our residents. Her role is dynamic, each day bringing new challenges and opportunities to demonstrate compassion and empathy for all our residents' needs.