Coombe House

The Coombe, Streatley, Reading RG8 9QL
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10 56 Reviews
  • Coombe House, Reading
Coombe House is a family run home and has been serving the local community for over 30 years. Care Quality Commission rated the home as "Outstanding" at its last inspection (April 2018).

It is located within an Area of Outstanding Natural Beauty in Streatley On Thames West Berkshire. The village of Goring On Thames is nearby, linked to Streatley by a bridge over the River Thames. There are picturesque views of the Swan Hotel, river, weirs and Goring Lock. This stunning location offers attractive views of the surrounding countryside and the Goring Gap.

Coombe House provides care for older residents who no can no longer live independently at home or who choose not to live alone. Sometimes getting older and living alone in your own home can be lonely and difficult, but at The Coombe House, they provide a homely secure and relaxed environment in lovely surroundings, with the highest standards of care based on the individual needs of residents. They offer holiday and respite care when they have an available room.

They benefit from having close links with the local community and being able to access two lively villages, providing many facilities and activities. There are nearby bus stops and a railway station with trains to Reading, London and Oxford. The M4 is 15 minutes by car.

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Care Provided by Coombe House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • C Windebank and S Howard
  • Person in charge
  • Suzanne Howard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Coombe House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,495
    • RESPITE Self-Funded Residential Care £1,350 – £1,494
  • (these prices are only a guideline, please contact Coombe House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • At any time


  • Parking

  • Plenty of parking space in the driveway


Coombe House Reviews (56)

Total of 56, showing 41-56
10

Coombe House has a Review Score of 10 (9.955) out of 10, based on 13 reviews in the last 2 years. Over all time Coombe House has 56 reviews.

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Review from J S (Resident) assisted by family/friend published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at the Coombe House for almost a year. I really can't find any faults with living here.
I receive excellent care which is delivered in a dignified and respectful manner.
All of the staff from management to carers are friendly and helpful.
All of the food is home cooked and
delicious.

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Review from Hayley D (Friend of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend at the Coombe House for 3 years now. The home is delightful, a home from home where everybody is so very friendly. I have always felt a very warm and welcoming feeling when I visit my friend. A lovely 5-star care home, I Wouldn't hesitate to put a family member of mine
here fantastic.

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Review from Chloe M (Great-granddaughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-grandmother has lived at The Coombe House for the past few years, she is in her 100th year. She enjoys her life at the home and is looking forward to her 100th Birthday! The staff are caring and compassionate, I have got to know them very well as I visit the home regularly; she is treated
with the utmost dignity and respect and her wishes are always taken into consideration. The home is clean and tidy and in a lovely location; views from her bedroom window include beautiful hills and woods which she enjoys looking at - along with visiting birds on her bird feeder! The food is excellent and appetising, I have regularly had lunch or supper dining alone with her in their conservatory which overlooks the garden and woods beyond. I have also enjoyed going to social events, for example, their annual drinks party at Christmas with nibbles and sparkling wine and a bonfire night with fireworks and delicious snacks.

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Review from Christine S (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for just over a year and a half until she passed away at the age of 97. Throughout her stay she was treated with kindness and respect by the staff. She had a difficult last year of life health wise which was challenging for all concerned but the staff’s care and concern never
wavered. I would unhesitatingly recommend the home.

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Review from Sophia H (Granddaughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at The Coombe House for 8 years, she has been extremely happy during that time. The staff are wonderful and she is very fond of them all, they are helpful and caring at all times. She enjoys her meals, I have often had lunch with her and agree that the food is delicious particularly
their Sunday lunch with a glass of wine! The home is spotlessly clean and smells fresh. When I visit with my children and dog I am always greeted by staff with a smile and offered a cup of tea or coffee and homemade cake, which my children love! Nothing is ever too much trouble. Nanny says her room must be the best one in the house, it has an en-suite bathroom with a lovely view, she thinks coming to the home was an excellent decision. I am very happy to recommend The Coombe House to anyone considering the home for their elderly relatives.

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Review from Valerie T (Daughter of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving at The Coombe House is exceptional. The members of staff are all very professional while also being sensitive to the needs of each individual in their care.
My mother feels comfortable and secure there and enjoys the many activities that are provided.
The family are
all made to feel very welcome when visiting and are always offered tea or coffee and cake. I have had lunch there on many occasions and the food is excellent.
The peace of mind I have knowing that Mum is being looked after as well as is possible and that she is happy is invaluable.

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Review from Roger Y (Son of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is in a pleasant, residential area with pleasant well kept gardens with shrubs and nearby trees. The staff obviously care for their residents. They know my mother well and their care for her could not be better. Visitors have sufficient parking and are welcomed by the staff with tea or coffee,
biscuits and cake. Meals are varied, well presented and tasty. My mother has a room with her own furniture and ornaments which she finds comfortable and a private bathroom. There is also a well-furnished lounge and conservatory and garden furniture. My mother is very happy living there.

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Review from Peggy J (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother has been a resident of The Coombe House since May of this year. In August she developed a severe infection of shingles on her eye which resulted in a six-week stay in hospital. On discharge, my mother was barely weight bearing and had multiple skin tears on her legs as well as
pressure sores on her buttocks but The Coombe House agreed to take her back and try to rehabilitate her. I cannot praise the staff more highly for their enthusiasm, dedication and skill. In the 3 weeks since discharge, they have achieved so much. I am always welcome and have often eaten there. The food is excellent. The home is friendly and provides many activities. The staff are also very well trained.

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Review from Jane C (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With mum needing more help than her "pop in" carers and my sister and I could provide, we visited a few homes of which The Coombe House was best by far. The overall appearance and feel and the way we were greeted and showed around made it the place we felt we would be happy for mum to be. Mum moved
in February and with the help and support of the carers and hints and tips offered by the residents, mum's confidence and mobility soon started to improve, so much so she was going out in the garden on her own. (but under the watchful eye of the carers) something she hadn't been able to do for the last year or so in her own home. We visit mum most days and have got to know the staff well. We feel safe in the knowledge that mums care is in their hands as they obviously take great pride in the service they provide to the residents and the peace of mind my sister and I have is priceless.

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Review from Peter C (Son-in-law of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My in-laws went into Coombe House during the months of August/September 2015 and although they took a little time to adjust, they have been well cared for at the home. Although my Father-in-law passed away a couple of months ago, my Mother-in-law remains at the home and is now convalescing back there
after a five to six-week stay in hospital.
We've found the management and staff at the home both very helpful and friendly and the place has a good family feel to it. My wife and I have visited the home on a regular basis over the past 14-15 months and have always felt welcomed, most times with a cup of tea or coffee, even when we've turned up at odd hours.

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Review from Mike J (Son of Resident) published on 2 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Coombe House in April 2016 and settled well. The staff were friendly and considerate and encouraged her to participate in a range of activities which helped with her integration.


Unfortunately, in August she had shingles and ended up in the hospital for six weeks. The manager and staff

of Coombe House were crucial to enabling her discharge from the hospital, even ordering an electric bed (she had fallen out of bed several times whilst in the hospital). The care since she has returned to the home has been superb and she has improved dramatically, including much-improved mobility.


I have no hesitation in recommending Coombe House to others.


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Review from Matthew H (Son of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into The Coombe in June 2015, she struggled to cope following the loss of dad in November 2014. The Coombes has been so supporting for mum at a very difficult time. The staff are caring and empathetic and have good command of the English language. There are a range of activities that mum
can get involved in and generally stays mentally active. She has re-started knitting after many years and colouring too! The home has a family feel and is run by a caring family.

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Review from Ivy W (Resident) assisted by family/friend published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in The Coombe House for seven years. I came when I was ninety years old. It was fortunate for me there was an empty room, as it is usually full. I am very happy and contented as I have my independence, but there is always some one to care for me if I need it. I have no washing or cooking
or cleaning to do. A doctor comes around once a week or when necessary. Once a month we have Holy Communion in the lounge. Each afternoon there is entertainment. The meals are excellent and varied, also there are exercises three mornings a week. It is a warm and friendly place and I am very contented and happy.

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Review from T C (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Coombe House is an amazingly caring home. My father came here a year ago in a poor state of health. He has just had his 101th birthday and is in great form, all due to the kindness, care and attention to detail of the staff here. The residents are treated like family and cared for with great love
and professionalism.

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Review from Viv W (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Coombe House is a small and very homely place with a very efficient but personal level of care. From cleaners to the management, everyone does their best in what are sometimes very trying and difficult situations. On a personal note, I visit my mum as often as possible and am always greeted with
a smile and never been made to feel that I am in the way.

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Review from Eric G (Brother of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Coombe House maintains a very high standard in every respect. The proprietors have created a very homely and caring environment. Each resident is treated with great respect and their dignity is considered. The meals are of a high quality and always enjoyed. All the staff are very friendly and helpful,
which creates a relaxed atmosphere.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Coombe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Coombe House is calculated as follows: ( (147 Excellents x 5) + (7 Goods x 4) ) ÷ 154 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coombe House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 24 Feb 2025

A lovely ensuite room with beautiful views over the garden, woods and beyond.


Awards / Recognitions (0)

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Meet the Team (5)

Suzanne

Suzanne Howard

Job Title: Registered Home Manager

Joined: 1998

Suzanne, the Home Manager at Coombe House, is dedicated to fostering an environment where peace, privacy, and independence are paramount. She ensures that each resident enjoys a nurturing atmosphere, living as independently as possible with the utmost respect and sensitivity. With a compassionate and personalized approach, Suzanne leads a committed team that recognizes and supports the unique needs and abilities of every individual. Her unwavering dedication, which enhances the comfort, dignity, and quality of life for all residents, has also earned Coombe House an Outstanding rating by the CQC.


Sarah

Sarah Windebank

Job Title: Deputy Manager

Joined: 2003

Sarah joined the Coombe House partnership in 2003, bringing with her qualifications in alternative therapies and a deep appreciation for holistic care. Her commitment to enhancing elderly care led her to further training, completing a Level 5 Diploma in Leadership for Health and Social Care.


In her spare time, Sarah enjoys walking her Jack Russell dog, a beloved regular visitor and residents' favourite at Coombe House. Her holistic approach and leadership in care ensure that every resident receives compassionate and comprehensive attention tailored to their individual needs.


Marian

Marian Windebank

Job Title: Registered Provider of Care

Joined: 1988

Marian, a co-founder of Coombe House, has been dedicated to providing exceptional care since 1988. A trained nurse with a BSc in Gerontology from Oxford, Marian's expertise and compassion have been instrumental in shaping the home's warm and welcoming environment. Her commitment to ensuring residents live as independently and fulfilled as possible and are treated with respect and sensitivity.


Marian's continued involvement reflects her unwavering dedication to the well-being of the residents.


Aisha

Aisha Small

Job Title: Care Coordinator

Joined: 2023

Aisha joined Coombe House in 2023, bringing with her over 10 years of experience in caring for older people. As our Care Coordinator, she oversees the home's Medication Management and is currently pursuing her Level 5 Diploma in Health & Social Care. Known for her calm manner in crisis situations, Aisha’s expertise and genuine compassion make her a favourite among residents. She is committed to ensuring that every resident is treated with respect and sensitivity, tailored to their individual care needs and abilities. Aisha’s exceptional skills and warm approach truly enhance the quality of care at Coombe House.


Ann

Ann Pitcher

Job Title: Senior Health Care Assistant

Joined: 2022

Ann joined Coombe House in 2022 having worked in the care industry for over two decades. As a Senior Health Care Assistant, she has the responsibility for overseeing the personal care of our residents daily ensuring our residents lead a safe, happy, and comfortable life in our lovely residential home. Ann is also our Activities Coordinator, Hydration Champion and point of contact for families and friends of our residents. Her role is dynamic, each day bringing new challenges and opportunities to demonstrate compassion and empathy for all our residents' needs.