The Donnington Care Home

Wantage Road, Donnington, Newbury RG14 3BE
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9.7 88 Reviews
  • The Donnington Care Home, Newbury
The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s.

Residents can stay for a week, a month or longer– however long residents or loved ones need support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to six months in advance, staff are happy to accept last-minute requests too.

With scenic countryside surroundings, this converted red-brick Victorian house offers comfortable social environments, light and airy lounges, en-suite bedrooms and on-site therapies.

The chef works hard to achieve a menu that pleases each resident, with all food home-cooked and nutritionally balanced.

Many activities and fulfilling pastimes are enjoyed within the house, including art classes and musical recitals, with summer fetes and other annual events adding further to home life.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheDonnington

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Care Provided by The Donnington Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Roseann Sweeney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Donnington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is three miles north of the bustling market town of Newbury, with its racecourse and Corn Exchange arts centre, and not far from Highclere Castle, where Downton Abbey was filmed


  • Parking

  • Lots of on-site parking available.


The Donnington Care Home Reviews (88)

Total of 88, showing 1-20
9.7

The Donnington Care Home has a Review Score of 9.7 (9.671) out of 10, based on 32 reviews in the last 2 years. Over all time The Donnington Care Home has 88 reviews.

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Review from Caroline B (Solicitor of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in charge of the resident's financial affairs for five years - he has been at The Donnington for 14 months now, having struggled on his own, and he is honestly living his best life at The Donnington. He is very popular with the staff, happy, and enjoys the company and excellent care he receives.

Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear from family and friends feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.


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Review from Pamela Q (Friend of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known my friend for 23 years, in that time I looked after him as best I could. Since he has been in the home he seems a lot better in himself. He is eating well and enjoying the social side of the home. He looks well every time I come.

Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your friend with the best possible care.


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Review from J B (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are wonderful. They put Mum at ease as soon as she arrived. Her memory has improved since coming here and she loves the food.

Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful" being used to describe our staff. It is great to hear she also enjoys the food at The Donnington care home. We hope to continue providing your loved one with the best possible care.


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Review from S B (Friend of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience this seems a very well-ran home. Many of the staff make time to talk to visitors and residents so they know them well and this helps with general morale. My friend is very well cared for in a friendly, cheerful and kind way.

Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care.


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Review from Shirley C (Sister of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very bright and welcomed by staff, all very cheerful. The care given to my sister was first-class.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind feedback. It is lovely to hear that you felt so welcomed by the staff at The Donnington Care Home. It is always wonderful to hear when family members are impressed with the high standards of care and support provided by our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from B P (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are all doing a grand job, we are very grateful for the care and support.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. We are so pleased that you can feel at ease with your loved one in our care and that you feel supported during their stay. If there is anything we can do to make your loved one's stay even more comfortable, please do let us know.


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Review from Audrey L (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care, friendliness and general day-to-day help by all the staff. Very importantly, the staff are always ready to chat and listen to any concerns. Mum is very happy here, she enjoys her food and always comments on how tasty the meals are. Mom is blind, so relies heavily on
the staff for help, which they always provide in such a pleasant way.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind review. We are so pleased to hear that you are impressed with the high standards of care provided and delicious meals provided at The Donnington Care Home. It is wonderful to hear that your Mom is happy and that you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care.


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Review from L D (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with how Mum has settled and she seems most happy. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your kind words. We hope The Donnington care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from Paul G (Nephew of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well cared for and eats well - she looks well, nurses are enthusiastic and encourage her to talk.

Reply from Rosie Smith, Customer Advisor at The Donnington Care Home

Hello and thank you for taking the time to write the staff at The Donnington Care Home a positive review. It is great to hear that your Aunt is well cared for and doing so well in the home. It is lovely to hear our staff being described as "enthusiastic" and that they are encouraging your loved one. Thank you and best wishes.


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Review from Margaret D (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received throughout her 2-year stay here has been wonderful. The nursing staff and carers are people, patient, caring and respectful as well as showing friendly fun behaviour as well. The whole team including admin, housekeeping and maintenance are brilliant. The home provides a wealth
of activities to suit residents' needs. I would highly recommend The Donnington.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear words like "patient, caring and respectful" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.


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Review from Ann L (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of food is very good, a wide variety with lots of imagination. The activities are very good and I enjoy taking part.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. We hope you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from M J (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and carers are very good. My only complaint is the garden is in need of some care and attention. Also, the residents would benefit from having a permanent structure to shelter from the sun.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your comments. We are pleased to hear that you are impressed with the care provided at The Donnington Care Home. We will certainly discuss your feedback regarding the garden with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from S C (Sister of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time we visit, we find the staff are so welcoming and friendly. The home is kept spotlessly clean and the food looks good.
Entertainment looks very good for the residents.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. We are pleased to hear you are feel so welcomed by our staff, and you are so impressed with our food and entertainment facilities. Thank you for choosing The Donnington Care Home.


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Review from Katrina B (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came over from abroad recently and he was very impressed with the care home. We had lunch with Mum on Mother's Day and we were put in the small lounge to have lunch and quality time with Mum. The staff went above and beyond to make it a very special day and the food was excellent. Mum has
been in the care home since May 2022 and has gone from strength to strength. All of the staff are amazing with Mum and she is very happy.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. We are really pleased to hear the staff went above and beyond for your family to make the day special, and that overall Mum is so well cared for. We hope to continue providing your loved one with the best possible care.


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Review from Karen B (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Donnington continue to provide a safe and caring environment for my mother, whose health, over the past few weeks has been poor. It is reassuring to know that she is in safe hands.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Mother in our care, and you feel reassured that she is in safe hands with our staff. Thank you for choosing The Donnington for her stay.


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Review from H M (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, staff so friendly, kind, and professional. Lots of really super activities, entertainment. As a family we are so impressed. Great fun, loads of laughter!

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We hope to continue providing your relative with the best possible care.


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Review from J B (Friend of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my friend she is happy and dressed well. Her appearance is clean and tidy. The staff are helpful and caring. There is always plenty of fluids on hand in her room as well as the tea trolley coming around several times a day. She is very happy and settled here.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your review. It is always nice for us to hear that our residents are feeling settled and well cared for at The Donnington Care Home. We hope to continue providing your friend with the best possible care.


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Review from K H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Donnington for almost a year and has received fabulous care. The staff are extremely friendly and will go out of their way to help with any concerns we may have. Mum seems happy and content, which makes the family satisfied with the decision to choose Donnington.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your lovely comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well. Thank you for choosing The Donnington Care Home for your Mum's stay.


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Review from D L (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff, nurses and management very approachable and helpful. Mother is happy, enjoys the food and activities. I feel we have made the right choice placing my mother at Donnington as she is well-catered for and well-looked after.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for your feedback. It is always nice for us to hear from family members feeling like their loved ones are so well cared for and looked after at our home. Please let us know if there is anything else we can do to make your mum's stay as comfortable as possible.


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Review from Rebecca T (Granddaughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic care home. My nan is very happy and we are very happy with the care and attention my nan receives.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your kind review. We are very pleased that you and your nan are happy and we are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your nan's stay as comfortable as possible.


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for The Donnington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for The Donnington Care Home is calculated as follows: ( (263 Excellents x 5) + (109 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 380 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Donnington Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Donnington Care Home

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Meet the Team (0)

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Frequently Asked Questions about The Donnington Care Home

What types of Care is The Donnington Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Donnington Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Donnington Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at The Donnington Care Home?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Donnington Care Home to the centre of Newbury?

1.8 mile(s) as the crow flies, distance by road may be significantly further.