The Donnington Care Home

Wantage Road, Donnington, Newbury RG14 3BE
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9.7 88 Reviews
  • The Donnington Care Home, Newbury
The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s.

Residents can stay for a week, a month or longer– however long residents or loved ones need support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to six months in advance, staff are happy to accept last-minute requests too.

With scenic countryside surroundings, this converted red-brick Victorian house offers comfortable social environments, light and airy lounges, en-suite bedrooms and on-site therapies.

The chef works hard to achieve a menu that pleases each resident, with all food home-cooked and nutritionally balanced.

Many activities and fulfilling pastimes are enjoyed within the house, including art classes and musical recitals, with summer fetes and other annual events adding further to home life.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheDonnington

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Care Provided by The Donnington Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Roseann Sweeney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Donnington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is three miles north of the bustling market town of Newbury, with its racecourse and Corn Exchange arts centre, and not far from Highclere Castle, where Downton Abbey was filmed


  • Parking

  • Lots of on-site parking available.


The Donnington Care Home Reviews (88)

Total of 88, showing 21-40
9.7

The Donnington Care Home has a Review Score of 9.7 (9.671) out of 10, based on 32 reviews in the last 2 years. Over all time The Donnington Care Home has 88 reviews.

Overall Experience

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Date Published

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Review from N G (Nephew of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt now 96 has been here at Donnington Care Home for 2 to 3 years. Her physical health has been very well maintained although her memory has deteriorated severely (age-related). She always looks well, doesn't socialize much or at all but says she is very content here. The staff have always been
friendly and caring. The atmosphere is friendly.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your kind review. We are glad to help you and your family through such a difficult time. It is always nice to hear words like “friendly” and “caring” being used to describe our care. We hope to continue providing your aunt with the best possible care.


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Review from Karen B (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who have ensured that my mother has felt settled after moving from independent living.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. We hope The Donnington Care Home did everything possible to make the transition as easy as possible for your mother. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from P D (Son of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who I know are taking good care of my mum.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Tim G (Son of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with care provided. Our main concern was a safe and secure environment with good care. This has been evident at The Donnington and Mum has responded well to the support.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from S S (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled very quickly and is happy with her situation. She likes the staff being friendly and happy. Her health is as good as it can be and appreciates the care and attention she receives.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care and we hope The Donnington Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Nigel S (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged to visit The Donnington Care Home on behalf of my 102-year-old mother who recently went into a home but was not happy there. The Donnington staff were excellent in helping me to decide on the move plus the home is a lot more suitable/homely. All staff have been very friendly and helpful,
so very happy overall.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind review. We are so pleased that you are impressed with our "friendly" and "helpful" staff at The Donnington. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Philippa S (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring staff; a variety of food for my mother.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. It is always nice to hear words like “friendly” and “kind” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from K P (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at The Donnington Care Home are always friendly and happy to help. They have shown a lot of care for my father and treat him with respect and kindness. The Donnington Care Home is a little far for us and that is the only downside. We appreciate the care and kindness shown to my father.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care and that you are happy with the level of care he is receiving. Thank you for choosing The Donnington Care Home.


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Review from J C (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been pleased with the way my mother has settled into the home. She is safe and well cared for. The staff are friendly and professional and keep us informed about my mother's situation.

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and thank you for choosing The Donnington for your stay.


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Review from Caroline P (Friend of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So grateful for the team here who work so hard to look after my friend. From the carers who put on entertainment to the kitchen staff and the wonderful team who work so hard every day with love. I am always welcomed with a smile and chat when I visit and so enjoy coming.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave your review. We are so pleased to hear you have experienced the levels of care and compassion that our staff provide. Thank you for choosing The Donnington for your friend's stay.


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Review from P H (Husband of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is being well cared for.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your review. We are so pleased to hear that your wife is happy and comfortable in our care. We hope to continue providing your loved one with the best possible care.


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Review from Bernardine P (Wife of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With every visit I make, I am welcomed by friendly staff only too pleased to help.

Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. We are pleased to hear that you have experienced the warm and friendly nature of our staff at The Donnington. We hope to continue providing your loved one with the best possible care.


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Review from Lynn T (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father says he is very satisfied with his care and time so far at The Donnington Care Home. All the staff I have encountered have been helpful, caring and friendly. I feel happy to know my father is being cared for by them, it is very reassuring.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for leaving us your feedback. We are glad you are able to feel at ease knowing your dad is receiving the best care possible and hope to continue providing him with an excellent level of care.


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Review from P B (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for six weeks, and she has settled in well. The staff are amazing! They are always welcoming and have time for you regardless of how busy they are. It is reassuring to know she is in safe hands and well looked after.

Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. It is always nice for us to hear you feel your mother is being cared for so well in our home. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from Gary M (Son-in-law of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home with wonderful staff. They made my father-in-law's stay very comfortable. The home manager should be proud of herself and her team.

Reply from Rebecca Kellegher, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely feedback. We are very happy to hear you can feel at ease with your Father-In-Law in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Val B (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Veery friendly staff in a homely atmostphere. My mother is being well looked after.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your review. We are happy to hear that you find all our staff to be friendly and that you feel your mother is well cared for at The Donnington.


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Review from Marissa M (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father arrived at Donnington care home he was made to feel very welcome. Excellent service from everyone involved. Dad settled in very quickly. Would like to thank everyone for taking care of my dad. We as a family are very grateful to you all. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after during their stay.


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Review from Julie C (Friend of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice welcome when I arrived and very efficient. She looked very well cared for and happy. Staff are very friendly and obviously enjoy their job. Residents seem very happy.

Reply from Rebecca Kellegher, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your review. We are very happy to hear that your friend is well cared for and happy. Please let us know if there is anything we can do to continue making your friend's stay as comfortable as possible.


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Review from Kevin B (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody was so kind, helpful and caring during Mum's short stay.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you found us all to be kind and caring during your Mum's stay. Thank you for choosing The Donnington to care for your Mum.


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Review from S N (Sister of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always welcome when I come to see my sister.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you; we really appreciate you taking the time to leave us your comments.


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for The Donnington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for The Donnington Care Home is calculated as follows: ( (263 Excellents x 5) + (109 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 380 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Donnington Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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