The Donnington Care Home

Wantage Road, Donnington, Newbury RG14 3BE
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9.7 88 Reviews
  • The Donnington Care Home, Newbury
The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s.

Residents can stay for a week, a month or longer– however long residents or loved ones need support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to six months in advance, staff are happy to accept last-minute requests too.

With scenic countryside surroundings, this converted red-brick Victorian house offers comfortable social environments, light and airy lounges, en-suite bedrooms and on-site therapies.

The chef works hard to achieve a menu that pleases each resident, with all food home-cooked and nutritionally balanced.

Many activities and fulfilling pastimes are enjoyed within the house, including art classes and musical recitals, with summer fetes and other annual events adding further to home life.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheDonnington

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Care Provided by The Donnington Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Roseann Sweeney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Donnington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is three miles north of the bustling market town of Newbury, with its racecourse and Corn Exchange arts centre, and not far from Highclere Castle, where Downton Abbey was filmed


  • Parking

  • Lots of on-site parking available.


The Donnington Care Home Reviews (88)

Total of 88, showing 41-60
9.7

The Donnington Care Home has a Review Score of 9.7 (9.671) out of 10, based on 32 reviews in the last 2 years. Over all time The Donnington Care Home has 88 reviews.

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Review from Elizabeth F (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly. Nothing is too much trouble. The care my dad has received has been excellent. Well done to the manager and the team.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your feedback. We are so happy to hear you describe your Dads care as excellent.


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Review from Nick N (Son of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing can be faulted. Very reassuring that our father is well cared for and safe. Very friendly and kind staff. Nothing is too much trouble. Much appreciated.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your review. We are happy to hear that you are reassured knowing that your father is being well cared for at The Donnington. Thank you again for your kind words.


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Review from Xenia M (Sister of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, cheerful staff and very accommodating. Beautifully clean.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you found our home very accommodating.


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Review from S C (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, Dad was well cared for in his final hours.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your feedback. Hopefully, you can be comforted knowing that he received the best care possible.


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Review from J R (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your wonderful care of our father, we were always made so welcome on our visits. Nothing was too much trouble for any of the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your lovely review and thank you for choosing The Donnington to care for him.


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Review from Darren H (Son of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place, staff are excellent. Cannot fault the place or the staff. We are very lucky that mum is being cared for.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel lucky that mum is in our care. Please let us know if there is anything more we can do to make her stay more comfortable.


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Review from David P (Son of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff and mum said the same thing to me.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff caring and helpful.


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Review from Alison T (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home was very clean, nice food, excellent staff, very helpful. Mum enjoyed her stay here and made friends.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Mum enjoyed her stay with us.


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Review from Kevin G (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home very pleasant. Staff and management are always very helpful and polite.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. Thank you for choosing The Donnington for your loved ones stay.


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Review from S S (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the high standard of care given to my father during the short time he has been here. The staff have been wonderfully kind, caring and compassionate and have made my father's last days bearable. Thanks so much for all your kindness.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your lovely review. It is always nice to know that we have been able to help make such a difficult time a little more bearable. Thank you for choosing us to care for him.


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Review from Amanda B (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care provided for Mum. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for taking the time to leave your review. We certainly hope to continue providing your Mum with "excellent" care at The Donnington.


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Review from T S (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Would recommend to anyone that is in need of care. My dad is very happy here.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you can feel at ease with your Dad in our care at The Donnington. Please let us know if there is anything we can do to make your Dads stay as comfortable as possible.


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Review from Fiona C (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just been so kind since we first came here.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff so caring and kind. We hope to continue providing your loved one with the best possible care.


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Review from J C (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely helpful staff and wonderful grounds! Thanks for looking after my dad!

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to help make Dads stay as comfortable as possible.


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Review from Peter B (Respite Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at the Donnington for respite and found it to be a wonderful home where everyone is kind and happy.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you enjoyed your stay at The Donnington. We are always happy to hear that you found our staff kind and happy.


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Review from Brian G (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well cared for and the staff are friendly and efficient.

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Review from J T (Sister of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, lovely staff. Nothing is too much trouble. My brother is very happy here.

Reply from Amanda Barnes, Customer Service Adviser at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your brother is happy in our care home. Please let us know if there is anything more we can do to make his stay more comfortable.


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Review from Veronica T (Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had very good care, and the staff are very, very good. The food is good, but if you can't eat the food, the chef will come and see you to help sort out something new, so you can have something to eat. Then, they do a new menu for you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your lovely review. We are glad to hear the chef is so accommodating to any special requests. Please let us know if there is anything else we can do to make your stay with us as comfortable as possible.


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Review from Samantha F (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed and cared for with respect from day one until present day. Nothing is ever too much trouble and always met with a smile and professionalism.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Brian C (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, helpful and professional at all times. The home appears clean and well organised.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for taking the time to leave your review, and thank you for choosing us to look after your loved one.


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for The Donnington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for The Donnington Care Home is calculated as follows: ( (263 Excellents x 5) + (109 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 380 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Donnington Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


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